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Problems with drives and other storage devices, Hard disk drive problems, A solid state drive problem

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Problems with drives and other storage devices This section includes three drive problems which are hard disk drive, solid state drive, and optical drive. Hard disk drive problems • Problem: The hard disk drive makes a rattling noise intermittently. Solution: The rattling noise might be heard: - When the hard disk drive begins or finishes getting access to data. - When you carry the hard disk drive. - When you carry your computer. This is a normal characteristic of a hard disk drive and is not a defect. • Problem: The hard disk drive does not work. Solution: On the Boot menu of ThinkPad Setup, make sure that the hard disk drive is on the Boot priority order list. If it is on the Excluded from boot order list, it is disabled. Select the entry for it on the list and press Shift+1 to move it back to the Boot priority order list. • Problem: After setting a hard disk password on the hard disk drive of the computer, you moved the drive to another computer. Now you cannot unlock the hard disk password. Solution: Your computer supports an enhanced password algorithm. Computers older than yours might not support such a security function. A solid state drive problem Problem: When you compress files or folders by use of the data compression function in Windows, and then decompress them, the process of writing to or reading from the files or folders is slow. Solution: Apply the disk defragmentation tool in Windows for faster access to the data. Optical drive problems • Problem: The optical drive, such as a CD, DVD, or CD-RW drive, does not work. Solution: Make sure that the computer is turned on and a CD, DVD, or CD-RW is properly loaded on the center pivot of the drive. (You should hear a click.) Make sure that the drive connector is firmly connected to the computer. If you use an option that has a bay for installing the drive, make sure that the option is firmly connected to the computer and works properly. Make sure that the drive tray is firmly closed. Make sure that the device drivers are correctly installed. • Problem: You hear a noise from the drive when the CD, DVD, or CD-RW disc is spinning. Solution: If the disc is not correctly loaded on the center pivot of the drive, it might rub against the drive cover and make a noise. Make sure that the disc is loaded correctly in the drive. • Problem: The tray does not open even if you press the eject button. Solution: When your computer is not turned on, pressing the eject button does not cause the drive tray to open. Make sure that the computer is turned on and that the drive connector is firmly connected to the computer. If the tray still does not open, make sure that the computer is running, and insert the end of a straightened paper clip into the emergency eject hole. The tray will open. • Problem: An optical medium, such as a CD, DVD, or CD-RW disc cannot be read. Solution: Make sure that the CD, DVD, or CD-RW disc is not dirty. If it is, clean it with a cleaner kit. Test another CD, DVD, or CD-RW disc. If the computer can read the other disc, the first disc might be defective. Chapter 10. Troubleshooting computer problems 149

Section	Page
Read this first	7
Important safety information	8
Conditions that require immediate action	9
Safety guidelines	9
Chapter 1. Product overview	19
Locating computer controls, connectors, and indicators	19
Front view	19
Right-side view	22
Left-side view	23
Bottom view	25
Rear view	26
Status indicators	26
Locating important product information	28
Machine type and model label	29
FCC ID and IC Certification number label	29
Certificate of Authenticity label	30
Features	30
Specifications	32
Operating environment	32
ThinkVantage Technologies and software	33
Accessing ThinkVantage applications on the Windows 7 operating system	33
ThinkVantage applications	35
Chapter 2. Using your computer	39
Register your computer	39
Frequently asked questions	39
Special keys and buttons	41
Function key combinations	41
Volume and mute buttons	42
Windows key	44
Using the UltraNav pointing device	44
Using the TrackPoint pointing device	45
Using the touch pad	46
Disabling the UltraNav pointing device and using an external mouse	47
Adding the UltraNav icon to the system tray	47
Power management	47
Checking battery status	47
Using the ac power adapter	47
Charging the battery	48
Maximizing battery life	48
Managing your battery power	48
Power-saving modes	49
Handling the battery	50
Connecting to the network	51
Ethernet connections	51
Wireless connections	51
Presentations and multimedia	55
Changing display settings	55
Connecting a projector or external display	55
Setting up a presentation	58
Using the Extend desktop function	58
Using the NVIDIA Optimus Graphics feature	59
Using the color sensor	59
Using audio features	60
Using the integrated camera	60
Using the optical drive	61
Using an ExpressCard, a flash media card, or a smart card	61
Chapter 3. You and your computer	65
Accessibility and comfort	65
Ergonomic information	65
Comfort	66
Accessibility information	66
Traveling with your computer	67
Travel tips	67
Travel accessories	68
Chapter 4. Security	69
Attaching a mechanical lock	69
Using passwords	69
Passwords and sleep mode	69
Typing passwords	69
Power-on password	70
Hard disk passwords	70
Supervisor password	72
Hard disk security	74
Setting the security chip	75
Using the fingerprint reader	76
Notice on deleting data from your hard disk drive or solid state drive	79
Using and understanding firewalls	80
Protecting data against viruses	80
Chapter 5. Recovery overview	81
Creating and using a recovery media	81
Performing backup and recovery operations	82
Using the Rescue and Recovery workspace	83
Creating and using a rescue medium	84
Reinstalling preinstalled applications and device drivers	85
Solving recovery problems	86
Chapter 6. Replacing devices	87
Static electricity prevention	87
Replacing the Ultrabay device	87
Replacing the battery	88
Replacing the SIM card	90
Replacing the hard disk drive or solid state drive	91
Replacing the keyboard	94
Replacing and installing a memory module	98
Replacing the wireless LAN card	102
Installing and replacing the wireless WAN card	105
Replacing the backup battery	108
Chapter 7. Enhancing your computer	111
Finding ThinkPad options	111
Using the Serial Ultrabay Enhanced feature	111
Performing a hot or a warm swap	111
Installing a secondary hard disk drive	112
Using the extended life battery	116
ThinkPad port replicators and docking stations	118
Front view	119
Rear view	121
Attaching a ThinkPad port replicator or docking station	123
Detaching a ThinkPad port replicator or docking station	125
Security feature	126
Using the system lock key	126
Chapter 8. Advanced configuration	127
Installing a new operating system	127
Before you begin	127
Installing the Windows 7 operating system	128
Installing device drivers	129
ThinkPad Setup	130
Main menu	130
Config menu	131
Date and time menu	138
Security menu	138
Startup menu	142
Restart menu	143
Updating your system UEFI BIOS	144
Using system management	144
System management	144
Setting management features	145
Chapter 9. Preventing problems	147
General tips for preventing problems	147
Making sure device drivers are current	148
Taking care of your computer	149
Cleaning the cover of your computer	151
Chapter 10. Troubleshooting computer problems	153
Diagnosing problems	153
Troubleshooting	153
Computer stops responding	153
Spills on the keyboard	154
Error messages	154
Errors without messages	156
Beep errors	157
Memory module problems	157
Networking problems	157
Problems with the keyboard and other pointing devices	159
Problems with the display and multimedia devices	160
Fingerprint reader problems	163
Battery and power problems	164
Problems with drives and other storage devices	167
A software problem	168
Problems with ports and connectors	168
Chapter 11. Getting support	171
Before you contact Lenovo	171
Getting help and service	171
Using diagnostic programs	172
Lenovo support Web site	172
Calling Lenovo	172
Purchasing additional services	173
Appendix A. Regulatory information	175
Wireless related information	175
Location of the UltraConnect wireless antennas	176
Locating wireless regulatory notices	177
Export classification notice	177
Electronic emissions notices	177
Federal Communications Commission Declaration of Conformity	177
Industry Canada Class B emission compliance statement	177
European Union - Compliance to the Electromagnetic Compatibility Directive	178
German Class B compliance statement	178
Korea Class B compliance statement	179
Japan VCCI Class B compliance statement	179
Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase	179
Lenovo product service information for Taiwan	179
Appendix B. WEEE and recycling statements	181
EU WEEE statements	181
Battery recycling information for Japan	181
Battery recycling information for Brazil	182
Battery recycling information for Taiwan	182
Battery recycling information for European Union	183
Battery recycling information for United States and Canada	183
Appendix C. ENERGY STAR model information	185
Appendix D. Notices	187

Match case Limit results 1 per page

Problems with drives and other storage devices

This section includes three drive problems which are hard disk drive, solid state drive, and optical drive.

Hard disk drive problems

•

Problem

: The hard disk drive makes a rattling noise intermittently.

Solution

: The rattling noise might be heard:

–

When the hard disk drive begins or ﬁnishes getting access to data.

–

When you carry the hard disk drive.

–

When you carry your computer.

This is a normal characteristic of a hard disk drive and is not a defect.

•

Problem

: The hard disk drive does not work.

Solution

: On the

Boot

menu of ThinkPad Setup, make sure that the hard disk drive is on the

Boot priority

order

list. If it is on the

Excluded from boot order

list, it is disabled. Select the entry for it on the list

and press Shift+1 to move it back to the

Boot priority order

list.

•

Problem

: After setting a hard disk password on the hard disk drive of the computer, you moved the drive

to another computer. Now you cannot unlock the hard disk password.

Solution

: Your computer supports an enhanced password algorithm. Computers older than yours might

not support such a security function.

A solid state drive problem

Problem

: When you compress ﬁles or folders by use of the data compression function in Windows, and then

decompress them, the process of writing to or reading from the ﬁles or folders is slow.

Solution

: Apply the disk defragmentation tool in Windows for faster access to the data.

Optical drive problems

•

Problem

: The optical drive, such as a CD, DVD, or CD-RW drive, does not work.

Solution

: Make sure that the computer is turned on and a CD, DVD, or CD-RW is properly loaded on the

center pivot of the drive. (You should hear a click.)

Make sure that the drive connector is ﬁrmly connected to the computer. If you use an option that has a bay

for installing the drive, make sure that the option is ﬁrmly connected to the computer and works properly.

Make sure that the drive tray is ﬁrmly closed.

Make sure that the device drivers are correctly installed.

•

Problem

: You hear a noise from the drive when the CD, DVD, or CD-RW disc is spinning.

Solution

: If the disc is not correctly loaded on the center pivot of the drive, it might rub against the drive

cover and make a noise. Make sure that the disc is loaded correctly in the drive.

•

Problem

: The tray does not open even if you press the eject button.

Solution

: When your computer is not turned on, pressing the eject button does not cause the drive tray

to open. Make sure that the computer is turned on and that the drive connector is ﬁrmly connected

to the computer.

If the tray still does not open, make sure that the computer is running, and insert the end of a straightened

paper clip into the emergency eject hole. The tray will open.

•

Problem

: An optical medium, such as a CD, DVD, or CD-RW disc cannot be read.

Solution

: Make sure that the CD, DVD, or CD-RW disc is not dirty. If it is, clean it with a cleaner kit.

Test another CD, DVD, or CD-RW disc. If the computer can read the other disc, the ﬁrst disc might be

defective.

Chapter 10

Troubleshooting computer problems

149