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Lexmark MS310 User's Guide - Page 153

Solving printer problems, The printer is not responding

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Troubleshooting 153 ‑ On If the supplemental light sequence matches the light sequence in the preceding illustration, then do the following: 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet. Note: Optional trays lock together when stacked. Remove stacked trays one at a time from the top to the bottom. 3 Remove the extra tray or trays. 4 Connect the power cord to a properly grounded electrical outlet. 5 Turn the printer back on. Solving printer problems Basic printer problems The printer is not responding Action Step 1 Make sure the printer is turned on. Yes Go to step 2. No Turn on the printer. Is the printer turned on? Step 2 Check if the printer is in Sleep mode or Hibernate mode. Is the printer in Sleep mode or Hibernate mode? Step 3 Check if one end of the power cord is plugged into the printer and the other to a properly grounded electrical outlet. Is the power cord plugged into the printer and a properly grounded electrical outlet? Step 4 Check other electrical equipment plugged into the electrical outlet. Does other electrical equipment work? Press the Sleep button to wake the printer from Sleep mode or Hibernate mode. Go to step 3. Go to step 4. Plug one end of the power cord into the printer and the other to a properly grounded electrical outlet. Unplug the other electrical equipment, and then turn on the printer. If the printer does not work, then reconnect the other electrical equipment. Go to step 5.

Section	Page
Contents	2
Safety information	5
Learning about the printer	7
Finding information about the printer	7
Selecting a location for the printer	8
Printer configurations	9
Using the printer control panel	11
Understanding the printer control panel light sequences	12
Using the Embedded Web Server	15
Using the Local Printer Settings Utility	16
Additional printer setup	17
Installing hardware options	17
Installing optional trays	17
Attaching cables	18
Setting up the printer software	19
Installing the printer software	19
Installing the Local Printer Settings Utility	20
Updating available options in the printer driver	20
Networking	21
Preparing to set up the printer on an Ethernet network	21
Installing the printer on an Ethernet network	22
Preparing to set up the printer on a wireless network	23
Connecting the printer to a wireless network using the Wi-Fi Protected Setup PIN	24
Connecting the printer to a wireless network using the printer software	24
Using the Wireless Setup Utility (Windows only)	24
Using the Wireless Setup Assistant (Macintosh only)	25
Connecting the printer to a wireless network using the Embedded Web Server	26
Printing a menu settings and network setup page	26
Loading paper and specialty media	28
Setting the paper size and type	28
Configuring Universal paper settings	28
Using the standard bin and paper stop	29
Loading trays	29
Loading the multipurpose feeder	34
Linking and unlinking trays	37
Linking and unlinking trays	37
Configuring a custom paper type name	38
Configuring a custom paper type	38
Assigning a custom paper type	39
Paper and specialty media guide	40
Paper guidelines	40
Paper characteristics	40
Unacceptable paper	41
Selecting paper	41
Selecting preprinted forms and letterhead	41
Using recycled paper and other office papers	42
Using specialty media	43
Tips on using card stock	43
Tips on using envelopes	44
Tips on using labels	44
Tips on using letterhead	45
Tips on using transparencies	45
Storing paper	45
Supported paper sizes, types, and weights	45
Supported paper sizes	45
Supported paper types and weights	47
Printing	49
Printing documents	49
Printing a document	49
Adjusting toner darkness	49
Canceling a print job	50
Canceling a print job from the computer	50
Understanding the printer menus	51
Menus list	51
Paper menu	51
Default Source menu	51
Paper Size/Type menu	52
Configure MP menu	55
Paper Texture menu	55
Paper Weight menu	56
Paper Loading menu	58
Custom Types menu	59
Network/Ports menu	60
Standard USB menu	60
Settings menu	61
General Settings menu	61
Print Settings	65
Setup menu	65
Finishing menu	66
Quality menu	67
PostScript menu	68
PCL Emul menu	68
Security menu	70
Set Date and Time menu	70
Saving money and the environment	71
Saving paper and toner	71
Using recycled paper	71
Conserving supplies	71
Saving energy	72
Using Sleep and Hibernate modes	72
Adjusting Sleep mode	72
Setting Hibernate Timeout	73
Using Schedule Power Modes	73
Recycling	74
Recycling Lexmark products	74
Recycling Lexmark packaging	74
Returning Lexmark cartridges for reuse or recycling	75
Securing the printer	76
Using the security lock feature	76
Statement of Volatility	76
Erasing volatile memory	77
Erasing non-volatile memory	77
Finding printer security information	78
Maintaining the printer	79
Cleaning the printer	79
Cleaning the printer	79
Checking the status of parts and supplies	79
Checking the status of parts and supplies	79
Estimated number of remaining pages	80
Ordering supplies	80
Using genuine Lexmark parts and supplies	80
Ordering toner cartridges	80
Ordering an imaging unit	82
Storing supplies	82
Replacing supplies	83
Replacing the toner cartridge	83
Replacing the imaging unit	84
Moving the printer	86
Before moving the printer	86
Moving the printer to another location	87
Shipping the printer	87
Managing the printer	88
Finding advanced networking and administrator information	88
Viewing reports	88
Configuring supply notifications from the Embedded Web Server	88
Copying printer settings to other printers	89
Clearing jams	90
Avoiding jams	90
Accessing jam areas	91
[x]-page jam, open front door. [20y.xx]	92
[x]-page jam, open rear door. [20y.xx]	97
[x]-page jam, clear standard bin. [20y.xx]	99
[x]-page jam, remove tray 1 to clear duplex. [23y.xx]	101
[x]-page jam, remove tray [x]. [24y.xx]	104
[x]-page jam, clear manual feeder. [250.xx]	106
Troubleshooting	108
Understanding the printer messages	108
Toner cartridge messages	108
Cartridge, imaging unit mismatch [41.xy]	108
Cartridge low [88.xx]	109
Cartridge nearly low [88.xy]	109
Cartridge very low [88.xy]	110
Non-Lexmark cartridge, see User’s Guide [33.xy]	111
Replace cartridge, 0 estimated pages remain [88.xy]	112
Replace cartridge, printer region mismatch [42.xy]	113
Reinstall missing or unresponsive cartridge [31.xy]	115
Replace unsupported cartridge [32.xy]	116
Imaging unit messages	117
Imaging unit low [84.xy]	117
Imaging unit nearly low [84.xy]	117
Imaging unit very low [84.xy]	118
Non-Lexmark imaging unit, see User’s Guide [33.xy]	119
Replace imaging unit, 0 estimated pages remain [84.xy]	120
Reinstall missing or unresponsive imaging unit [31.xy]	120
Replace unsupported imaging unit [32.xy]	122
Paper loading messages	123
Change [paper source] to [custom type name], load [orientation]	123
Change [paper source] to [custom string] load [orientation]	124
Change [paper source] to [paper size] load [orientation]	125
Change [paper source] to [paper type] [paper size] load [orientation]	126
Incorrect paper size, open [paper source] [34]	127
Load [paper source] with [custom type name] [orientation]	128
Load [paper source] with [custom type string] [orientation]	129
Load [paper source] with [paper size] [orientation]	130
Load [paper source] with [paper type] [paper size] [orientation]	131
Load Manual Feeder with [custom type name] [orientation]	132
Load Manual Feeder with [custom type string] [orientation]	133
Load Manual Feeder with [paper size] [orientation]	134
Load Manual Feeder with [paper type] [paper size] [orientation]	135
Remove paper from standard output bin	136
Printer communication error messages	136
Network [x] software error [54]	136
Standard parallel port disabled [56]	138
Standard network software error [54]	139
Standard USB port disabled [56]	141
Insufficient memory error messages	142
Insufficient memory to collate job [37]	142
Insufficient memory to support Resource Save feature [35]	144
Memory full [38]	145
Miscellaneous messages	146
Close front door	146
Complex page, some data may not have printed [39]	147
PPDS font error [50]	148
Printer had to restart. Last job may be incomplete.	150
Service error	151
Too many trays attached [58]	152
Solving printer problems	153
Basic printer problems	153
The printer is not responding	153
Option problems	155
Cannot detect internal option	155
Tray problems	156
Paper feed problems	157
Paper frequently jams	157
Paper jam message remains after jam is cleared	157
Jammed pages are not reprinted	158
Solving print problems	158
Printing problems	158
Print jobs do not print	158
Printing slows down	160
Print job takes longer than expected	160
Job prints from the wrong tray or on the wrong paper	161
Incorrect characters print	162
Tray linking does not work	162
Large jobs do not collate	163
Unexpected page breaks occur	164
Print quality problems	164
Printer is printing blank pages	164
Clipped pages or images	165
Shadow images appear on prints	167
Gray background on prints	167
Incorrect margins on prints	168
Paper curl	169
Print irregularities	170
Repeating defects appear on prints	173
Print is too dark	173
Print is too light	176
Skewed print	178
Printer is printing solid black pages	179
Transparency print quality is poor	179
Streaked horizontal lines appear on prints	180
Streaked vertical lines appear on prints	181
Horizontal voids appear on prints	182
Vertical voids appear on prints	183
Toner specks appear on prints	185
Toner rubs off	185
Uneven print density	185
Embedded Web Server does not open	186
Contacting customer support	187
Notices	188
Product information	188
Edition notice	188
GOVERNMENT END USERS	189
Trademarks	189
Federal Communications Commission (FCC) compliance information statement	189
Modular component notice	190
Licensing notices	190
Noise emission levels	190
Waste from Electrical and Electronic Equipment (WEEE) directive	190
Product disposal	191
Static sensitivity notice	191
ENERGY STAR	191
Temperature information	191
Laser notice	191
Laser advisory label	191
Power consumption	192
Product power consumption	192
Sleep Mode	193
Hibernate Mode	193
Off mode	193
Total energy usage	193
European Community (EC) directives conformity	194
Regulatory notices for wireless products	194
Exposure to radio frequency radiation	194
Industry Canada (Canada)	194
Notice to users in the European Union	195
Patent acknowledgment	197
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...	198