Netgear WNR1000v3 User Manual - Page 116

Troubleshooting PPPoE, Troubleshooting Internet Browsing, Basic Settings, Apply., Router Status

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Wireless-N 150 Router WNR1000v3 User Manual • Your service provider might only allow one Ethernet MAC address to connect to the Internet, and check for your computer's MAC address. If this is the case: - Inform your service provider that you have bought a new network device, and ask them to use the wireless router's MAC address, or - Configure your router to spoof your computer's MAC address. On the Basic Settings screen in the Router MAC Address section, select "Use this Computer's MAC Address" and click Apply. Then restart your network in the correct sequence (see the NETGEAR Wireless Router Setup Manual for instructions). Troubleshooting PPPoE If you are using PPPoE, try troubleshooting your Internet connection. To troubleshoot a PPPoE connection: 1. Log in to the wireless router. 2. Select Router Status under Maintenance on the main menu. 3. Click Connection Status. If all of the steps indicate "OK," then your PPPoE connection is up and working. If any of the steps indicate "Failed," you can attempt to reconnect by clicking Connect. The wireless router will continue to attempt to connect indefinitely. If you cannot connect after several minutes, you might be using an incorrect service name, user name, or password. There also might be a provisioning problem with your ISP. Note: Unless you connect manually, the wireless router will not authenticate using PPPoE until data is transmitted to the network. Troubleshooting Internet Browsing If your wireless router can obtain an IP address but your computer is unable to load any web pages from the Internet, check the following: • Your computer might not recognize any DNS server addresses. A DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric IP addresses. Typically, your ISP will provide the addresses of one or two DNS servers for your use. If you entered a DNS address during the wireless router's configuration, restart your computer. Alternatively, you can configure your computer manually with a DNS address, as explained in the documentation for your computer. Troubleshooting 7-7 v1.0, February 2010

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Wireless-N 150 Router WNR1000v3 User Manual
Troubleshooting
7-7
v1.0, February 2010
•
Your service provider might only allow one Ethernet MAC address to connect to the Internet,
and check for your computer’s MAC address. If this is the case:
–
Inform your service provider that you have bought a new network device, and ask them to
use the wireless router’s MAC address, or
–
Configure your router to spoof your computer’s MAC address. On the
Basic Settings
screen in the Router MAC Address section, select “Use this Computer’s MAC Address”
and click
Apply.
Then restart your network in the correct sequence (see the
NETGEAR
Wireless Router Setup Manual
for instructions).
Troubleshooting PPPoE
If you are using PPPoE, try troubleshooting your Internet connection.
To troubleshoot a PPPoE connection:
1.
Log in to the wireless router.
2.
Select
Router Status
under
Maintenance
on the main menu.
3.
Click
Connection Status
. If all of the steps indicate “OK,” then your PPPoE connection is up
and working.
If any of the steps indicate “Failed,” you can attempt to reconnect by clicking
Connect.
The
wireless router will continue to attempt to connect indefinitely.
If you cannot connect after several minutes, you might be using an incorrect service name,
user name, or password. There also might be a provisioning problem with your ISP.
Troubleshooting Internet Browsing
If your wireless router can obtain an IP address but your computer is unable to load any web pages
from the Internet, check the following:
•
Your computer might not recognize any DNS server addresses
. A DNS server is a host on
the Internet that translates Internet names (such as www addresses) to numeric IP addresses.
Typically, your ISP will provide the addresses of one or two DNS servers for your use. If you
entered a DNS address during the wireless router’s configuration, restart your computer.
Alternatively, you can configure your computer manually with a DNS address, as explained in
the documentation for your computer
.
Note:
Unless you connect manually, the wireless router will not authenticate using
PPPoE until data is transmitted to the network.