Netgear WNR1000v3 User Manual - Page 117

Troubleshooting Your Network Using the Ping Utility, Testing the LAN Path to Your Router

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Wireless-N 150 Router WNR1000v3 User Manual • Your computer might not have the wireless router configured as its default gateway. Reboot the computer and verify that the wireless router address (www.routerlogin.net) is listed by your computer as the default gateway address. • You might be running login software that is no longer needed. If your ISP provided a program to log you in to the Internet (such as WinPoET), you no longer need to run that software after installing your router. You might need to go to Internet Explorer and select Tools > Internet Options, click the Connections tab, and select Never dial a connection. If the wireless router does not save changes you have made in the browser interface, check the following: • When entering configuration settings, be sure to click Apply before moving to another screen or tab, or your changes could be lost. • Click Refresh or Reload in the Web browser. The changes might have occurred, but the Web browser might be caching the old configuration. Troubleshooting Your Network Using the Ping Utility Most network devices and routers contain a ping utility that sends an echo request packet to the designated device. The device then responds with an echo reply. Troubleshooting a network is made very easy by using the ping utility in your computer or workstation. This section includes: • "Testing the LAN Path to Your Router" • "Testing the Path from Your Computer to a Remote Device" Testing the LAN Path to Your Router You can ping the router from your computer to verify that the LAN path to your router is set up correctly. To ping the router from a running Windows PC: 1. From the Windows toolbar, click Start, and then select Run. 2. In the field provided, type ping followed by the IP address of the router, as in this example: ping www.routerlogin.net 3. Click OK. You should see a message like this one: Pinging with 32 bytes of data Troubleshooting 7-8 v1.0, February 2010

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Wireless-N 150 Router WNR1000v3 User Manual
Troubleshooting
7-8
v1.0, February 2010
•
Your computer might not have the wireless router configured as its default gateway
.
Reboot the computer and verify that the wireless router address (www.routerlogin.net) is listed
by your computer as the default gateway address.
•
You might be running login software that is no longer needed
. If your ISP provided a
program to log you in to the Internet (such as WinPoET), you no longer need to run that
software after installing your router. You might need to go to Internet Explorer and select
Tools > Internet Options
, click the Connections tab, and select
Never dial a connection
.
If the wireless router does not save changes you have made in the browser interface, check the
following:
•
When entering configuration settings, be sure to click
Apply
before moving to another screen
or tab, or your changes could be lost.
•
Click
Refresh
or
Reload
in the Web browser. The changes might have occurred, but the Web
browser might be caching the old configuration.
Troubleshooting Your Network Using the Ping Utility
Most network devices and routers contain a ping utility that sends an echo request packet to the
designated device. The device then responds with an echo reply. Troubleshooting a network is
made very easy by using the ping utility in your computer or workstation. This section includes:
•
“Testing the LAN Path to Your Router”
•
“Testing the Path from Your Computer to a Remote Device”
Testing the LAN Path to Your Router
You can ping the router from your computer to verify that the LAN path to your router is set up
correctly.
To ping the router from a running Windows PC:
1.
From the Windows toolbar, click Start, and then select
Run
.
2.
In the field provided, type
ping
followed by the IP address of the router, as in this example:
ping www.routerlogin.net
3.
Click
OK
.
You should see a message like this one:
Pinging <IP address > with 32 bytes of data