Ricoh Aficio MP 2000 Troubleshooting - Page 59

 Troubleshooting When Using the Scanner Function, When Scanning Is Not Done As Expected

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5. Troubleshooting When Using the Scanner Function This chapter describes likely causes of and possible solutions for scanner function problems. When Scanning Is Not Done As Expected This section describes causes and remedies when scan results are not as expected. Problem Cause Solution The scanned image is dirty. The exposure glass, scanning Clean these parts. See p.97 "Main- glass, exposure glass cover, ADF taining Your Machine". or ARDF is dirty. The image is distorted The original was moved during Do not move the original during or out of position. scanning. scanning. The image is distorted The original was not pressed flat Make sure that the original is or out of position. against the exposure glass. pressed flat against the exposure glass. The scanned image is upside down. The original was placed upside down. Place the original in the correct orientation. See "Placing Originals", Copy Reference. No image results from scanning. The original was placed with the front and back reversed. When the original is placed directly on the exposure glass, the side to be scanned must face down. When the original is fed via the ADF or ARDF, the side to be scanned must face up. See "Placing Originals", Copy Reference. The scanned image contains white spaces. If you scan originals using functions other than the network TWAIN scanner function, certain paper size and resolution settings may produce scanned images that are larger than the specified size because of margins being added to the sides. Scanning at a higher resolution may reduce the margins. 53

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53
5. Troubleshooting When
Using the Scanner Function
This chapter describes likely causes of and possible solutions for scanner func-
tion problems.
When Scanning Is Not Done As Expected
This section describes causes and remedies when scan results are not as expected.
Problem
Cause
Solution
The scanned image is
dirty.
The exposure glass, scanning
glass, exposure glass cover, ADF
or ARDF is dirty.
Clean these parts. See p.97 “Main-
taining Your Machine”.
The image is distorted
or out of position.
The original was moved during
scanning.
Do not move the original during
scanning.
The image is distorted
or out of position.
The original was not pressed flat
against the exposure glass.
Make sure that the original is
pressed flat against the exposure
glass.
The scanned image is
upside down.
The original was placed upside
down.
Place the original in the correct
orientation. See “Placing Origi-
nals”, Copy Reference.
No image results from
scanning.
The original was placed with the
front and back reversed.
When the original is placed direct-
ly on the exposure glass, the side
to be scanned must face down.
When the original is fed via the
ADF or ARDF, the side to be
scanned must face up. See “Plac-
ing Originals”, Copy Reference.
The scanned image
contains white spaces.
If you scan originals using func-
tions other than the network
TWAIN scanner function, certain
paper size and resolution settings
may produce scanned images
that are larger than the specified
size because of margins being
added to the sides.
Scanning at a higher resolution
may reduce the margins.