Xerox 6180N DocuSP 61xx version 3.6 - Operator Guide - Page 115

Calling for assistance

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Problem solving Figure 6-19. Camming motor brake release 6. Release the brake release when the camming motor stops running. 7. Close the fuser drawer. a. Push in the fuser drawer until it latches into place. b. Ensure that the drawer is latched before closing the processor doors. 8. Close the processor doors. Calling for assistance If you have not been able to resolve your problem using the online system information or using the DocuTech 61xx Operator Guide, record your problem as described below before you call the Customer Support Center. A complete description of the problem may allow the Customer Support Center Representative to help you solve the problem over the phone. If the Customer Support Center Representative cannot solve the problem, a Service Representative will be dispatched. Recording the problem Use the procedure that follows to record the system information about the problem. DocuTech 61xx Operator Guide 6-27

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Problem solving
DocuTech 61xx Operator Guide
6-27
Figure 6-19. Camming motor brake release
6.
Release the brake release when the camming motor stops
running.
7.
Close the fuser drawer.
a.
Push in the fuser drawer until it latches into place.
b.
Ensure that the drawer is latched before closing the
processor doors.
8.
Close the processor doors.
Calling for assistance
If you have not been able to resolve your problem using the on-
line system information or using the
DocuTech 61xx Operator
Guide
, record your problem as described below before you call
the Customer Support Center.
A complete description of the
problem may allow the Customer Support Center Representative
to help you solve the problem over the phone.
If the Customer Support Center Representative cannot solve the
problem, a Service Representative will be dispatched.
Recording the problem
Use the procedure that follows to record the system information
about the problem.