Xerox 6180N DocuSP 61xx version 3.6 - Operator Guide - Page 116

Name, Host ID, IP Address, Phone Number, Software Level

Get Xerox 6180N - Phaser Color Laser Printer PDF manuals and user guides
UPC - 095205425307
View all Xerox 6180N manuals
Add to My Manuals
Save this manual to your list of manuals

Page 116 highlights

Problem solving 1. Select [Diagnostics] from the System pull down menu located on the main window. The Call for Assistance screen is displayed. 2. Record the following information displayed on the screen which you may need to give to the support center: Host Name, Host ID, IP Address, Phone Number, Software Level, Software License Number, Service Option and Printer Serial Number. 3. Record any codes appearing on the screen. 4. Record the current problem that caused you to call for assistance. 5. If image quality is the problem, take a print to the phone with you. 6. Save the print for the Service Representative. 6-28 DocuTech 61xx Operator Guide

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
Problem solving
6-28
DocuTech 61xx Operator Guide
1.
Select [Diagnostics] from the System pull down menu located
on the main window. The Call for Assistance screen is
displayed.
2.
Record the following information displayed on the screen
which you may need to give to the support center: Host
Name, Host ID, IP Address, Phone Number, Software Level,
Software License Number, Service Option and Printer Serial
Number.
3.
Record any codes appearing on the screen.
4.
Record the current problem that caused you to call for
assistance.
5.
If image quality is the problem, take a print to the phone with
you.
6.
Save the print for the Service Representative.