Brother International GT-361 Instruction Manual - English - Page 112

Solving Printer Problems, Problem, Cause, Solution

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7. Troubleshooting 7-1. Solving Printer Problems Use the table below to help solve printer problems. Problem Cannot send print data from the PC. Cause You have selected the wrong printer. Solution Confirm the selected printer, and select the correct one. USB cable not connected Disconnect and re-connect the USB 2.0 cable Your PC and OS do not satisfy See "1-3-3. Software Information" and check your PC the requirements of GT-782. properties. Using an USB cable that does Use the USB cable that meets the requirement. not meet the requirement. See "1-3-4. Other Requirements". The USB hub is not working properly. Connect GT-3 directly to PC with USB 2.0 cable. USB hub is not operationally approved. Noise is disturbing the communication between GT-3 and the PC. Disconnect the USB 2.0 cable once, and wait for 5 seconds and connect it again. If this does not solve the problem, turn off GT-3 wait for 5 seconds and restart. The PC is not working properly. Restart the PC. Try another inlet of USB port. Other USB device is connected Remove the other USB device and restart your PC, with your PC. and check if GT-3 works properly. Something is wrong with the USB cable. Try other or shorter USB 2.0 cables. Pressing the Print Button does GT-782 is indicating an error not start printing. Solve the cause of the error, and try again. "Ready" is not indicated on the Display, or some operation is working. Wait till the operation is over. Auto Head Cleaning is in process. Wait until the Head Cleaning finishes. The room temperature does not Adjust the room temperature. meet the requirements. See "1-3-1 Environment". The printer has not received / read a data, or is now receiving / reading the data.(Print Button is not ON.) Machine will not print until print job has been received. The Print Heads are overheated and the message "** Head Temp Rising" appears. FFC (flat cable) of the Print Head may not be connected firmly and this may cause the rise of Print Head temperature. Turn OFF the printer and confirm the connection of FFC. Wait until the heads cool down. 102 GT-3 Series

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GT-3 Series
7. Troubleshooting
102
7-1. Solving Printer Problems
Use the table below to help solve printer problems.
Problem
Cause
Solution
Cannot send print data from the
PC.
You have selected the wrong
printer.
Confirm the selected printer, and select the correct
one.
USB cable not connected
Disconnect and re-connect the USB 2.0 cable
Your PC and OS do not satisfy
the requirements of GT-782.
See “1-3-3. Software Information" and check your PC
properties.
Using an USB cable that does
not meet the requirement.
Use the USB cable that meets the requirement.
See “1-3-4. Other Requirements".
The USB hub is not working
properly.
Connect GT-3 directly to PC with USB 2.0 cable. USB
hub is not operationally approved.
Noise is disturbing the
communication between GT-3
and the PC.
Disconnect the USB 2.0 cable once, and wait for 5
seconds and connect it again.
If this does not solve the problem, turn off GT-3 wait
for 5 seconds and restart.
The PC is not working properly.
Restart the PC.
Try another inlet of USB port.
Other USB device is connected
with your PC.
Remove the other USB device and restart your PC,
and check if GT-3 works properly.
Something is wrong with the
USB cable.
Try other or shorter USB 2.0 cables.
Pressing the Print Button does
not start printing.
GT-782 is indicating an error
Solve the cause of the error, and try again.
"Ready" is not indicated on the
Display, or some operation is
working.
Wait till the operation is over.
Auto Head Cleaning is in
process.
Wait until the Head Cleaning finishes.
The room temperature does not
meet the requirements.
Adjust the room temperature.
See “1-3-1 Environment”.
The printer has not received /
read a data, or is now receiving /
reading the data.(Print Button is
not ON.)
Machine will not print until print job has been received.
The Print Heads are overheated
and the message "** Head
Temp Rising" appears.
FFC (flat cable) of the Print Head may not be
connected firmly and this may cause the rise of Print
Head temperature. Turn OFF the printer and confirm
the connection of FFC.
Wait until the heads cool
down.