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Brother International MFC-8710DW Basic User's Guide - English - Page 116

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If you are having difficulty with your machine B Important • For technical help, you must call the country where you bought the machine. Calls must be made from within that country. • If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. You can correct most problems by yourself. • If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/. • Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability. Printing difficulties Difficulties No printout. The machine is not printing or has stopped printing. The headers or footers appear when the document displays on the screen but they do not show up when it is printed. The machine prints unexpectedly or it prints garbage. Suggestions Check that the correct printer driver has been installed and chosen. Check to see if the LCD is showing an error message. See Error and maintenance messages uu page 83. Check that the machine is online: (Windows® 7 and Windows Server® 2008 R2) Click the (Start) button and then Devices and Printers. Right-click Brother MFC-XXXX Printer and click See what's printing. Click Printer in the menu bar. Make sure that Use Printer Offline is unchecked. (Windows Vista® and Windows Server® 2008) Click the (Start) button, Control Panel, Hardware and Sound, and then Printers. Right-click Brother MFC-XXXX Printer. Make sure that Use Printer Offline is unchecked. (Windows® XP and Windows Server® 2003) Click the Start button and choose Printers and Faxes. Right-click Brother MFC-XXXX Printer. Make sure that Use Printer Offline is unchecked. Contact your administrator to check your Secure Function Lock settings. Press Stop/Exit. The machine will cancel the print job and clear it from the memory. The printout may be incomplete. There is an unprintable area on the top and bottom of the page. Adjust the top and bottom margins in your document to allow for this. See Unscannable and unprintable areas uu page 15. Press Stop/Exit to cancel print jobs. Check the settings in your application to make sure that it is set up to work with your machine. 104

Section	Page
Basic User’s Guide MFC-8510DN/MFC-8710DW/MFC-8910DW	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	5
Compilation and Publication Notice	5
User's Guides and where do I find them?	6
Table of Contents	7
1 General information	13
Using the documentation	13
Symbols and conventions used in the documentation	13
Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide	14
Viewing Documentation	14
Viewing Documentation (Windows®)	14
Viewing Documentation (Macintosh)	14
How to find Scanning instructions	15
How to access Guides for Advanced Features	16
Accessing Brother Support (Windows®)	16
Accessing Brother Support (Macintosh)	17
Control panel overview	18
Data LED indications	20
2 Loading paper	21
Loading paper and print media	21
Loading paper in the standard paper tray and the optional lower tray	21
Printing on plain paper, thin paper or recycled paper from Tray 1 and Tray 2	21
Loading paper in the multi-purpose tray (MP tray)	23
Printing on plain paper, thin paper, recycled paper and bond paper from the MP tray	23
Printing on thick paper, labels and envelopes from the MP tray	25
Unscannable and unprintable areas	27
Paper settings	28
Paper Type	28
Paper Size	28
Tray Use in COPY mode	29
Tray Use in FAX mode	30
Tray Use in print mode	30
Acceptable paper and other print media	31
Recommended paper and print media	31
Type and size of paper	31
The names for the paper trays in the printer driver and this Guide are as follows:	31
Paper capacity of the paper trays	32
Recommended paper specifications	32
Handling and using special paper	33
Types of paper to avoid	33
Envelopes	34
Types of envelopes to avoid	34
Labels	35
Types of labels to avoid	35
3 Loading documents	36
How to load documents	36
Using the automatic document feeder (ADF)	36
Document Sizes Supported	36
How to load documents	36
Using the scanner glass	37
Document Sizes Supported	37
How to load documents	37
4 Sending a fax	38
How to send a fax	38
Faxing A4, Legal or Folio size documents from the scanner glass	40
Canceling a fax in process	40
Transmission Verification Report	40
5 Receiving a fax	42
Receive modes	42
Choose the correct Receive Mode	42
Using receive modes	44
Fax Only	44
Fax/Tel	44
Manual	44
External TAD	44
Receive Mode settings	45
Ring Delay	45
F/T Ring Time (Fax/Tel mode only)	45
Easy Receive	46
If Easy Receive is On:	46
If Easy Receive is Off:	46
6 Using PC-FAX	47
How to use PC-FAX	47
PC-FAX Receive (For Windows® only)	47
PC-FAX Send	48
How to send a PC-FAX:	48
7 Telephone services and external devices	49
Telephone line services	49
Voice Mail	49
Distinctive Ring	50
What does your telephone company’s ‘Distinctive Ring’ do?	50
What does Brother’s ‘Distinctive Ring’ do?	50
Do you have Voice Mail?	50
Before you choose the ring pattern to register	51
Registering the distinctive ring pattern Very important!	51
Turning off distinctive ring	52
Connecting an external TAD (telephone answering device)	52
Connections	53
Recording an outgoing message (OGM)	53
Multi-line connections (PBX)	53
External and extension telephones	54
Connecting an external or extension telephone	54
Using external and extension telephones	54
Using extension telephones	54
Using an external telephone (Connected to the EXT. jack of the machine)	54
If you answer a call and no one is on the line:	54
Using a non-Brother cordless external handset	55
Using Remote Codes	55
Fax Receive Code	55
Telephone Answer Code	55
Changing the Remote Codes	55
8 Dialing and storing numbers	56
How to dial	56
Manual dialing	56
One Touch dialing	56
Speed dialing	56
Search	57
LDAP search (MFC-8910DW)	57
Fax redial	57
Storing numbers	58
One Touch and Speed Dial Storage Options	59
Storing a pause	60
Storing One Touch Dial numbers	60
For MFC-8510DN and MFC-8710DW:	60
For MFC-8910DW (or if you downloaded IFAX and E-mail options):	60
Storing Speed Dial numbers	62
For MFC-8510DN and MFC-8710DW:	62
For MFC-8910DW (or if you downloaded IFAX and E-mail options):	63
Changing or Deleting One Touch and Speed Dial numbers	65
9 Making copies	66
How to copy	66
Stop copying	66
Copy settings	66
10 Printing data from a USB Flash memory drive or digital camera supporting mass storage	67
Creating a PRN file for direct printing	67
Printing data directly from the USB Flash memory drive or digital camera supporting mass storage	68
11 How to print from a computer	71
Printing a document	71
12 How to scan to a computer	72
Scanning a document as a PDF file using ControlCenter4 (Windows®)	72
Changing the SCAN key settings	75
Before scanning	75
SCAN key settings	75
Scanning using the SCAN key	77
A Routine maintenance	78
Replacing the consumable items	78
Replacing the toner cartridge	80
Toner Low	80
Replace Toner	80
Replacing the toner cartridge	81
Cleaning the corona wire	86
Replacing the drum unit	88
Drum Error	88
Replace Parts Drum	88
Drum Stop	88
Replacing the drum unit	89
B Troubleshooting	93
Identifying your problem	93
Error and maintenance messages	95
Transferring your faxes or Fax Journal report	102
Transferring faxes to another fax machine	102
Transferring faxes to your PC	102
Transferring the Fax Journal report to another fax machine	102
Document Jams	103
Document is jammed in the top of the ADF unit	103
Document is jammed under the document cover	103
Removing small documents jammed in the ADF	104
Document is jammed at the output tray	104
Paper Jams	105
Paper is jammed in the MP tray	105
Paper is jammed in paper tray 1 or tray 2	106
Paper is jammed at the back of the machine	107
Paper is jammed inside the machine	110
Paper is jammed in the duplex tray	114
If you are having difficulty with your machine	116
Setting Dial Tone detection	126
Telephone line interference / VoIP	126
Improving the print quality	127
Machine Information	135
Checking the Serial Number	135
Reset functions	135
How to reset the machine	136
C Menu and features	137
On-screen programming	137
How to access the menu mode	137
Menu table	138
Entering text	182
D Specifications	184
General	184
Document Size	186
Print media	187
Fax	188
Copy	189
Scanner	190
Printer	191
Interfaces	192
Direct Print feature	193
Computer requirements	194
Consumable items	196
Network (LAN)	197

Match case Limit results 1 per page

104

If you are having difficulty with your machine

Important

•

For technical help, you must call the country where you bought the machine. Calls must be

made from within that country.

•

If you think there is a problem with your machine, check the chart below and follow the

troubleshooting tips. You can correct most problems by yourself.

•

If you need additional help, the Brother Solutions Center offers the latest FAQs and

troubleshooting tips.

Visit us at http://solutions.brother.com/

•

Using non-Brother supplies may affect the print quality, hardware performance, and machine

reliability.

Printing difficulties

Difficulties

Suggestions

No printout.

Check that the correct printer driver has been installed and chosen.

Check to see if the LCD is showing an error message.

See

Error and maintenance messages

page 83.

Check that the machine is online:

(Windows

7 and Windows Server

2008 R2)

Click the

(

Start

) button and then

Devices and Printers

. Right-click

Brother MFC-XXXX Printer

and click

See what's printing

. Click

Printer

in the

menu bar. Make sure that

Use Printer Offline

is unchecked.

(Windows Vista

and Windows Server

2008)

Click the

(

Start

) button,

Control Panel

Hardware and Sound

, and then

Printers

. Right-click

Brother MFC-XXXX Printer

. Make sure that

Use Printer Offline

is unchecked.

(Windows

XP and Windows Server

2003)

Click the

Start

button and choose

Printers and Faxes

. Right-click

Brother MFC-XXXX Printer

. Make sure that

Use Printer Offline

is unchecked.

Contact your administrator to check your Secure Function Lock settings.

The machine is not printing or has

stopped printing.

Press

Stop/Exit

The machine will cancel the print job and clear it from the memory. The printout

may be incomplete.

The headers or footers appear

when the document displays on the

screen but they do not show up

when it is printed.

There is an unprintable area on the top and bottom of the page. Adjust the top and

bottom margins in your document to allow for this.

See

Unscannable and unprintable areas

page 15.

The machine prints unexpectedly

or it prints garbage.

Press

Stop/Exit

to cancel print jobs.

Check the settings in your application to make sure that it is set up to work with

your machine.