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Brother International MFC-8710DW Basic User's Guide - English - Page 117

Paper handling difficulties, Printing difficulties continued, Stop/Exit, Difficulties, Suggestions - extra tray

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Troubleshooting Printing difficulties (continued) Difficulties The machine prints the first couple of pages correctly, then some pages have text missing. The machine does not print on both sides of the paper even though the printer driver setting is Duplex. The machine does not change to Direct Print mode when a USB flash memory drive is connected to the USB direct interface. Cannot perform 'Page Layout' printing. Print speed is too slow. The machine does not print from Adobe® Illustrator®. Poor print quality Suggestions Check the settings in your application to make sure that it is set up to work with your machine. Your computer is not recognizing the machine's input buffer's full signal. Make sure that you connected the interface cable correctly. See Quick Setup Guide. Check the paper size setting in the printer driver. You need to choose Letter, Legal or Folio paper that is 16 to 28 lb (60 to 105 g/m2). When the machine is in Deep Sleep mode, the machine does not wake up even if you connect a USB flash memory drive to the USB direct interface. Press Stop/Exit to wake up the machine. Check that the paper size setting in the application and in the printer driver are the same. Try changing the printer driver setting. The highest resolution needs longer data processing, sending and printing time. Check that the back cover is firmly closed and the duplex tray is firmly installed. Add optional memory. See Advanced User's Guide: Installing extra memory. Try to reduce the print resolution. See Software User's Guide: Printing (for Windows®). See Software User's Guide: Printing and Faxing (for Macintosh). See Improving the print quality uu page 115. Paper handling difficulties Difficulties Suggestions The machine does not feed paper. If the LCD shows the Paper Jam message and you still have a problem, see Error and maintenance messages uu page 83. If there is no paper, load a new stack of paper into the paper tray. If there is paper in the paper tray, make sure it is straight. If the paper is curled, you should straighten it. Sometimes it is helpful to remove the paper, turn the stack over and put it back into the paper tray. Reduce the amount of paper in the paper tray, and then try again. Make sure that manual feed mode is not chosen in the printer driver. Clean the paper pick-up roller. B See Advanced User's Guide: Cleaning the paper pick-up rollers. The machine does not feed paper from the MP tray. Make sure that MP Tray is chosen in the printer driver. Fan the paper well and put it back in the tray firmly. 105

Section	Page
Basic User’s Guide MFC-8510DN/MFC-8710DW/MFC-8910DW	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	5
Compilation and Publication Notice	5
User's Guides and where do I find them?	6
Table of Contents	7
1 General information	13
Using the documentation	13
Symbols and conventions used in the documentation	13
Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide	14
Viewing Documentation	14
Viewing Documentation (Windows®)	14
Viewing Documentation (Macintosh)	14
How to find Scanning instructions	15
How to access Guides for Advanced Features	16
Accessing Brother Support (Windows®)	16
Accessing Brother Support (Macintosh)	17
Control panel overview	18
Data LED indications	20
2 Loading paper	21
Loading paper and print media	21
Loading paper in the standard paper tray and the optional lower tray	21
Printing on plain paper, thin paper or recycled paper from Tray 1 and Tray 2	21
Loading paper in the multi-purpose tray (MP tray)	23
Printing on plain paper, thin paper, recycled paper and bond paper from the MP tray	23
Printing on thick paper, labels and envelopes from the MP tray	25
Unscannable and unprintable areas	27
Paper settings	28
Paper Type	28
Paper Size	28
Tray Use in COPY mode	29
Tray Use in FAX mode	30
Tray Use in print mode	30
Acceptable paper and other print media	31
Recommended paper and print media	31
Type and size of paper	31
The names for the paper trays in the printer driver and this Guide are as follows:	31
Paper capacity of the paper trays	32
Recommended paper specifications	32
Handling and using special paper	33
Types of paper to avoid	33
Envelopes	34
Types of envelopes to avoid	34
Labels	35
Types of labels to avoid	35
3 Loading documents	36
How to load documents	36
Using the automatic document feeder (ADF)	36
Document Sizes Supported	36
How to load documents	36
Using the scanner glass	37
Document Sizes Supported	37
How to load documents	37
4 Sending a fax	38
How to send a fax	38
Faxing A4, Legal or Folio size documents from the scanner glass	40
Canceling a fax in process	40
Transmission Verification Report	40
5 Receiving a fax	42
Receive modes	42
Choose the correct Receive Mode	42
Using receive modes	44
Fax Only	44
Fax/Tel	44
Manual	44
External TAD	44
Receive Mode settings	45
Ring Delay	45
F/T Ring Time (Fax/Tel mode only)	45
Easy Receive	46
If Easy Receive is On:	46
If Easy Receive is Off:	46
6 Using PC-FAX	47
How to use PC-FAX	47
PC-FAX Receive (For Windows® only)	47
PC-FAX Send	48
How to send a PC-FAX:	48
7 Telephone services and external devices	49
Telephone line services	49
Voice Mail	49
Distinctive Ring	50
What does your telephone company’s ‘Distinctive Ring’ do?	50
What does Brother’s ‘Distinctive Ring’ do?	50
Do you have Voice Mail?	50
Before you choose the ring pattern to register	51
Registering the distinctive ring pattern Very important!	51
Turning off distinctive ring	52
Connecting an external TAD (telephone answering device)	52
Connections	53
Recording an outgoing message (OGM)	53
Multi-line connections (PBX)	53
External and extension telephones	54
Connecting an external or extension telephone	54
Using external and extension telephones	54
Using extension telephones	54
Using an external telephone (Connected to the EXT. jack of the machine)	54
If you answer a call and no one is on the line:	54
Using a non-Brother cordless external handset	55
Using Remote Codes	55
Fax Receive Code	55
Telephone Answer Code	55
Changing the Remote Codes	55
8 Dialing and storing numbers	56
How to dial	56
Manual dialing	56
One Touch dialing	56
Speed dialing	56
Search	57
LDAP search (MFC-8910DW)	57
Fax redial	57
Storing numbers	58
One Touch and Speed Dial Storage Options	59
Storing a pause	60
Storing One Touch Dial numbers	60
For MFC-8510DN and MFC-8710DW:	60
For MFC-8910DW (or if you downloaded IFAX and E-mail options):	60
Storing Speed Dial numbers	62
For MFC-8510DN and MFC-8710DW:	62
For MFC-8910DW (or if you downloaded IFAX and E-mail options):	63
Changing or Deleting One Touch and Speed Dial numbers	65
9 Making copies	66
How to copy	66
Stop copying	66
Copy settings	66
10 Printing data from a USB Flash memory drive or digital camera supporting mass storage	67
Creating a PRN file for direct printing	67
Printing data directly from the USB Flash memory drive or digital camera supporting mass storage	68
11 How to print from a computer	71
Printing a document	71
12 How to scan to a computer	72
Scanning a document as a PDF file using ControlCenter4 (Windows®)	72
Changing the SCAN key settings	75
Before scanning	75
SCAN key settings	75
Scanning using the SCAN key	77
A Routine maintenance	78
Replacing the consumable items	78
Replacing the toner cartridge	80
Toner Low	80
Replace Toner	80
Replacing the toner cartridge	81
Cleaning the corona wire	86
Replacing the drum unit	88
Drum Error	88
Replace Parts Drum	88
Drum Stop	88
Replacing the drum unit	89
B Troubleshooting	93
Identifying your problem	93
Error and maintenance messages	95
Transferring your faxes or Fax Journal report	102
Transferring faxes to another fax machine	102
Transferring faxes to your PC	102
Transferring the Fax Journal report to another fax machine	102
Document Jams	103
Document is jammed in the top of the ADF unit	103
Document is jammed under the document cover	103
Removing small documents jammed in the ADF	104
Document is jammed at the output tray	104
Paper Jams	105
Paper is jammed in the MP tray	105
Paper is jammed in paper tray 1 or tray 2	106
Paper is jammed at the back of the machine	107
Paper is jammed inside the machine	110
Paper is jammed in the duplex tray	114
If you are having difficulty with your machine	116
Setting Dial Tone detection	126
Telephone line interference / VoIP	126
Improving the print quality	127
Machine Information	135
Checking the Serial Number	135
Reset functions	135
How to reset the machine	136
C Menu and features	137
On-screen programming	137
How to access the menu mode	137
Menu table	138
Entering text	182
D Specifications	184
General	184
Document Size	186
Print media	187
Fax	188
Copy	189
Scanner	190
Printer	191
Interfaces	192
Direct Print feature	193
Computer requirements	194
Consumable items	196
Network (LAN)	197

Match case Limit results 1 per page

Troubleshooting

105

The machine prints the first couple

of pages correctly, then some

pages have text missing.

Check the settings in your application to make sure that it is set up to work with

your machine.

Your computer is not recognizing the machine’s input buffer’s full signal. Make

sure that you connected the interface cable correctly.

See Quick Setup Guide.

The machine does not print on both

sides of the paper even though the

printer driver setting is Duplex.

Check the paper size setting in the printer driver. You need to choose Letter,

Legal or Folio paper that is 16 to 28 lb (60 to 105 g/m

The machine does not change to

Direct Print mode when a USB

flash memory drive is connected to

the USB direct interface.

When the machine is in Deep Sleep mode, the machine does not wake up even

if you connect a USB flash memory drive to the USB direct interface. Press

Stop/Exit

to wake up the machine.

Cannot perform ‘Page Layout’

printing.

Check that the paper size setting in the application and in the printer driver are the

same.

Print speed is too slow.

Try changing the printer driver setting. The highest resolution needs longer data

processing, sending and printing time.

Check that the back cover is firmly closed and the duplex tray is firmly installed.

Add optional memory.

See Advanced User's Guide:

Installing extra memory

The machine does not print from

Adobe

Illustrator

Try to reduce the print resolution.

See Software User's Guide:

Printing

(for Windows

See Software User's Guide:

Printing and Faxing

(for Macintosh).

Poor print quality

See

Improving the print quality

page 115.

Paper handling difficulties

Difficulties

Suggestions

The machine does not feed paper.

If the LCD shows the Paper Jam message and you still have a problem, see

Error

and maintenance messages

page 83.

If there is no paper, load a new stack of paper into the paper tray.

If there is paper in the paper tray, make sure it is straight. If the paper is curled,

you should straighten it. Sometimes it is helpful to remove the paper, turn the stack

over and put it back into the paper tray.

Reduce the amount of paper in the paper tray, and then try again.

Make sure that manual feed mode is not chosen in the printer driver.

Clean the paper pick-up roller.

See Advanced User's Guide:

Cleaning the paper pick-up rollers

The machine does not feed paper

from the MP tray.

Make sure that

MP Tray

is chosen in the printer driver.

Fan the paper well and put it back in the tray firmly.

Printing difficulties (continued)

Difficulties

Suggestions