Brother International MFC-8710DW Basic User's Guide - English - Page 95
Error and maintenance messages - drum error
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Troubleshooting Error and maintenance messages B As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below. You can correct most errors and perform routine maintenance by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips: Visit us at http://solutions.brother.com/. Error Message Cause Action Access Denied The function you want to use is Contact your administrator to check your restricted by Secure Function Secure Function Lock Settings. Lock 2.0. Access Error The device is removed from the USB direct interface while the data is processing. Press Stop/Exit. Reinsert the device and try to print with Direct Print. Cartridge Error Put the Toner Cartridge back in. The toner cartridge is not installed correctly. Pull out the drum unit and toner cartridge assembly, take out the toner cartridge, and put it back into the drum unit again. Put the drum unit and toner cartridge assembly back in the machine. Comm.Error Poor telephone line quality caused a communication error. Send the fax again or connect the machine to another telephone line. If the problem continues, call the telephone company and ask them to check your telephone line. Connection Fail You tried to poll a fax machine Check the other fax machine's polling setup. that is not in Polled Waiting mode. Cooling Down The temperature of the drum Make sure that you can hear the fan in the unit or toner cartridge is too machine spinning and that the exhaust outlet is Wait for a while hot. The machine will pause its not blocked by something. current print job and go into cooling down mode. During the cooling down mode, you will hear the cooling fan running while the LCD shows Cooling If the fan is spinning, remove any obstacles that surround the exhaust outlet, and then leave the machine turned on but do not use it for several minutes. Down, and Wait for a while. If the fan is not spinning, disconnect the machine from the power for several minutes, B then reconnect it. 83