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Brother International MFC-8710DW Basic User's Guide - English - Page 96

Stop/Exit, Start, Error Message, Cause, Action, Cover is Open, DIMM Error, Disconnected, Document Jam - change toner

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Error Message Cover is Open DIMM Error Disconnected Document Jam DR Mode in Use Drum Error Cause Action The front cover is not completely closed. Close the front cover of the machine. The ADF cover is not completely closed. Close the ADF cover of the machine. The ADF is open while loading Close the ADF cover of the machine, then a document. press Stop/Exit. The fuser cover is not completely closed or paper was jammed in the back of the machine when you turned on the power.  Close the fuser cover of the machine.  Make sure paper is not jammed inside the back of the machine, and then close the fuser cover and press Start. (See Paper is jammed at the back of the machine uu page 95.)  The DIMM is not installed correctly.  Turn off the machine and remove the DIMM.  The DIMM is broken.  The DIMM does not meet the required specifications. (See Advanced User's Guide: Installing extra memory.)  Confirm the DIMM meets the required specifications. (See Advanced User's Guide: Memory board.)  Re-install the DIMM correctly. Wait a few seconds, and then turn it on again.  If this error message appears again, replace the DIMM with a new one. (See Advanced User's Guide: Installing extra memory.) The other person or other person's fax machine stopped the call. Try to send or receive again. The document was not inserted or fed correctly, or the document scanned from the ADF was too long. See Document is jammed in the top of the ADF unit uu page 91 or Using the automatic document feeder (ADF) uu page 24. The machine is set to Distinctive Ring mode. You cannot change the Receive Mode from Manual to another mode. Set Distinctive Ring to Off. (See Turning off distinctive ring uu page 40.) The corona wire on the drum unit needs to be cleaned. Clean the corona wire on the drum unit. (See Cleaning the corona wire uu page 74.) The toner cartridge is placed in Put the toner cartridge into the drum unit, and the machine without the drum then re-install the drum unit and toner cartridge unit. assembly in the machine. 84

Section	Page
Basic User’s Guide MFC-8510DN/MFC-8710DW/MFC-8910DW	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	5
Compilation and Publication Notice	5
User's Guides and where do I find them?	6
Table of Contents	7
1 General information	13
Using the documentation	13
Symbols and conventions used in the documentation	13
Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide	14
Viewing Documentation	14
Viewing Documentation (Windows®)	14
Viewing Documentation (Macintosh)	14
How to find Scanning instructions	15
How to access Guides for Advanced Features	16
Accessing Brother Support (Windows®)	16
Accessing Brother Support (Macintosh)	17
Control panel overview	18
Data LED indications	20
2 Loading paper	21
Loading paper and print media	21
Loading paper in the standard paper tray and the optional lower tray	21
Printing on plain paper, thin paper or recycled paper from Tray 1 and Tray 2	21
Loading paper in the multi-purpose tray (MP tray)	23
Printing on plain paper, thin paper, recycled paper and bond paper from the MP tray	23
Printing on thick paper, labels and envelopes from the MP tray	25
Unscannable and unprintable areas	27
Paper settings	28
Paper Type	28
Paper Size	28
Tray Use in COPY mode	29
Tray Use in FAX mode	30
Tray Use in print mode	30
Acceptable paper and other print media	31
Recommended paper and print media	31
Type and size of paper	31
The names for the paper trays in the printer driver and this Guide are as follows:	31
Paper capacity of the paper trays	32
Recommended paper specifications	32
Handling and using special paper	33
Types of paper to avoid	33
Envelopes	34
Types of envelopes to avoid	34
Labels	35
Types of labels to avoid	35
3 Loading documents	36
How to load documents	36
Using the automatic document feeder (ADF)	36
Document Sizes Supported	36
How to load documents	36
Using the scanner glass	37
Document Sizes Supported	37
How to load documents	37
4 Sending a fax	38
How to send a fax	38
Faxing A4, Legal or Folio size documents from the scanner glass	40
Canceling a fax in process	40
Transmission Verification Report	40
5 Receiving a fax	42
Receive modes	42
Choose the correct Receive Mode	42
Using receive modes	44
Fax Only	44
Fax/Tel	44
Manual	44
External TAD	44
Receive Mode settings	45
Ring Delay	45
F/T Ring Time (Fax/Tel mode only)	45
Easy Receive	46
If Easy Receive is On:	46
If Easy Receive is Off:	46
6 Using PC-FAX	47
How to use PC-FAX	47
PC-FAX Receive (For Windows® only)	47
PC-FAX Send	48
How to send a PC-FAX:	48
7 Telephone services and external devices	49
Telephone line services	49
Voice Mail	49
Distinctive Ring	50
What does your telephone company’s ‘Distinctive Ring’ do?	50
What does Brother’s ‘Distinctive Ring’ do?	50
Do you have Voice Mail?	50
Before you choose the ring pattern to register	51
Registering the distinctive ring pattern Very important!	51
Turning off distinctive ring	52
Connecting an external TAD (telephone answering device)	52
Connections	53
Recording an outgoing message (OGM)	53
Multi-line connections (PBX)	53
External and extension telephones	54
Connecting an external or extension telephone	54
Using external and extension telephones	54
Using extension telephones	54
Using an external telephone (Connected to the EXT. jack of the machine)	54
If you answer a call and no one is on the line:	54
Using a non-Brother cordless external handset	55
Using Remote Codes	55
Fax Receive Code	55
Telephone Answer Code	55
Changing the Remote Codes	55
8 Dialing and storing numbers	56
How to dial	56
Manual dialing	56
One Touch dialing	56
Speed dialing	56
Search	57
LDAP search (MFC-8910DW)	57
Fax redial	57
Storing numbers	58
One Touch and Speed Dial Storage Options	59
Storing a pause	60
Storing One Touch Dial numbers	60
For MFC-8510DN and MFC-8710DW:	60
For MFC-8910DW (or if you downloaded IFAX and E-mail options):	60
Storing Speed Dial numbers	62
For MFC-8510DN and MFC-8710DW:	62
For MFC-8910DW (or if you downloaded IFAX and E-mail options):	63
Changing or Deleting One Touch and Speed Dial numbers	65
9 Making copies	66
How to copy	66
Stop copying	66
Copy settings	66
10 Printing data from a USB Flash memory drive or digital camera supporting mass storage	67
Creating a PRN file for direct printing	67
Printing data directly from the USB Flash memory drive or digital camera supporting mass storage	68
11 How to print from a computer	71
Printing a document	71
12 How to scan to a computer	72
Scanning a document as a PDF file using ControlCenter4 (Windows®)	72
Changing the SCAN key settings	75
Before scanning	75
SCAN key settings	75
Scanning using the SCAN key	77
A Routine maintenance	78
Replacing the consumable items	78
Replacing the toner cartridge	80
Toner Low	80
Replace Toner	80
Replacing the toner cartridge	81
Cleaning the corona wire	86
Replacing the drum unit	88
Drum Error	88
Replace Parts Drum	88
Drum Stop	88
Replacing the drum unit	89
B Troubleshooting	93
Identifying your problem	93
Error and maintenance messages	95
Transferring your faxes or Fax Journal report	102
Transferring faxes to another fax machine	102
Transferring faxes to your PC	102
Transferring the Fax Journal report to another fax machine	102
Document Jams	103
Document is jammed in the top of the ADF unit	103
Document is jammed under the document cover	103
Removing small documents jammed in the ADF	104
Document is jammed at the output tray	104
Paper Jams	105
Paper is jammed in the MP tray	105
Paper is jammed in paper tray 1 or tray 2	106
Paper is jammed at the back of the machine	107
Paper is jammed inside the machine	110
Paper is jammed in the duplex tray	114
If you are having difficulty with your machine	116
Setting Dial Tone detection	126
Telephone line interference / VoIP	126
Improving the print quality	127
Machine Information	135
Checking the Serial Number	135
Reset functions	135
How to reset the machine	136
C Menu and features	137
On-screen programming	137
How to access the menu mode	137
Menu table	138
Entering text	182
D Specifications	184
General	184
Document Size	186
Print media	187
Fax	188
Copy	189
Scanner	190
Printer	191
Interfaces	192
Direct Print feature	193
Computer requirements	194
Consumable items	196
Network (LAN)	197

Match case Limit results 1 per page

Cover is Open

The front cover is not

completely closed.

Close the front cover of the machine.

The ADF cover is not

completely closed.

Close the ADF cover of the machine.

The ADF is open while loading

a document.

Close the ADF cover of the machine, then

press

Stop/Exit

The fuser cover is not

completely closed or paper

was jammed in the back of the

machine when you turned on

the power.



Close the fuser cover of the machine.



Make sure paper is not jammed inside the

back of the machine, and then close the

fuser cover and press

Start

(See

Paper is jammed at the back of the

machine

page 95.)

DIMM Error



The DIMM is not installed

correctly.



The DIMM is broken.



The DIMM does not meet

the required specifications.



Turn off the machine and remove the

DIMM.

(See Advanced User's Guide:

Installing

extra memory



Confirm the DIMM meets the required

specifications.

(See Advanced User's Guide:

Memory

board



Re-install the DIMM correctly. Wait a few

seconds, and then turn it on again.



If this error message appears again,

replace the DIMM with a new one.

(See Advanced User's Guide:

Installing

extra memory

Disconnected

The other person or other

person’s fax machine stopped

the call.

Try to send or receive again.

Document Jam

The document was not

inserted or fed correctly, or the

document scanned from the

ADF was too long.

See

Document is jammed in the top of the ADF

unit

page 91 or

Using the automatic

document feeder (ADF)

page 24.

DR Mode in Use

The machine is set to

Distinctive Ring mode. You

cannot change the Receive

Mode from Manual to another

mode.

Set Distinctive Ring to

Off

(See

Turning off distinctive ring

page 40.)

Drum Error

The corona wire on the drum

unit needs to be cleaned.

Clean the corona wire on the drum unit.

(See

Cleaning the corona wire

page 74.)

The toner cartridge is placed in

the machine without the drum

unit.

Put the toner cartridge into the drum unit, and

then re-install the drum unit and toner cartridge

assembly in the machine.

Error Message

Cause

Action