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Brother International MFC-8710DW Basic User's Guide - English - Page 121

Sending faxes, Receiving faxes continued

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Troubleshooting Receiving faxes (continued) Difficulties Cannot receive a fax. (continued) Suggestions If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up correctly. See Connecting an external TAD (telephone answering device) uu page 40. 1 Plug the telephone line cord directly from the wall telephone jack to your Brother machine's LINE jack. 2 Remove the protective cap from your Brother machine's EXT jack, and then plug the telephone line cord from your answering machine into the EXT jack. 3 Set your answering machine to answer within 4 rings. If you are having problems receiving faxes or voice messages, set your answering machine to answer within 2 or 3 rings. 4 Record the outgoing message on your answering machine.  Record five seconds of silence at the beginning of your outgoing message.  Limit your speaking to 20 seconds.  End your outgoing message with your Fax Receive Code for people sending manual faxes. For example: "After the beep, leave a message or press l51 and Start to send a fax." 5 Set your answering machine to answer calls. 6 Set your Brother machine's Receive Mode to External TAD. See Receive Mode settings uu page 33. Make sure your Brother machine's Easy Receive feature is turned On. Easy Receive is a feature that allows you to receive a fax even if you have answered the call on an external or extension telephone. See Easy Receive uu page 34. If you often get transmission errors due to possible interference on the telephone line, try changing the Compatibility setting to Basic(for VoIP). See Telephone line interference / VoIP uu page 114. Contact your administrator to check your Secure Function Lock Settings. Sending faxes Difficulties Cannot send a fax. Suggestions Check all line cord connections. Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack of the machine. B Make sure that FAX is illuminated. See How to send a fax uu page 26. Print the Transmission Verification Report and check for an error. See Advanced User's Guide: Reports. Contact your administrator to check your Secure Function Lock Settings. Ask the other party to check that the receiving machine has paper. 109

Section	Page
Basic User’s Guide MFC-8510DN/MFC-8710DW/MFC-8910DW	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	5
Compilation and Publication Notice	5
User's Guides and where do I find them?	6
Table of Contents	7
1 General information	13
Using the documentation	13
Symbols and conventions used in the documentation	13
Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide	14
Viewing Documentation	14
Viewing Documentation (Windows®)	14
Viewing Documentation (Macintosh)	14
How to find Scanning instructions	15
How to access Guides for Advanced Features	16
Accessing Brother Support (Windows®)	16
Accessing Brother Support (Macintosh)	17
Control panel overview	18
Data LED indications	20
2 Loading paper	21
Loading paper and print media	21
Loading paper in the standard paper tray and the optional lower tray	21
Printing on plain paper, thin paper or recycled paper from Tray 1 and Tray 2	21
Loading paper in the multi-purpose tray (MP tray)	23
Printing on plain paper, thin paper, recycled paper and bond paper from the MP tray	23
Printing on thick paper, labels and envelopes from the MP tray	25
Unscannable and unprintable areas	27
Paper settings	28
Paper Type	28
Paper Size	28
Tray Use in COPY mode	29
Tray Use in FAX mode	30
Tray Use in print mode	30
Acceptable paper and other print media	31
Recommended paper and print media	31
Type and size of paper	31
The names for the paper trays in the printer driver and this Guide are as follows:	31
Paper capacity of the paper trays	32
Recommended paper specifications	32
Handling and using special paper	33
Types of paper to avoid	33
Envelopes	34
Types of envelopes to avoid	34
Labels	35
Types of labels to avoid	35
3 Loading documents	36
How to load documents	36
Using the automatic document feeder (ADF)	36
Document Sizes Supported	36
How to load documents	36
Using the scanner glass	37
Document Sizes Supported	37
How to load documents	37
4 Sending a fax	38
How to send a fax	38
Faxing A4, Legal or Folio size documents from the scanner glass	40
Canceling a fax in process	40
Transmission Verification Report	40
5 Receiving a fax	42
Receive modes	42
Choose the correct Receive Mode	42
Using receive modes	44
Fax Only	44
Fax/Tel	44
Manual	44
External TAD	44
Receive Mode settings	45
Ring Delay	45
F/T Ring Time (Fax/Tel mode only)	45
Easy Receive	46
If Easy Receive is On:	46
If Easy Receive is Off:	46
6 Using PC-FAX	47
How to use PC-FAX	47
PC-FAX Receive (For Windows® only)	47
PC-FAX Send	48
How to send a PC-FAX:	48
7 Telephone services and external devices	49
Telephone line services	49
Voice Mail	49
Distinctive Ring	50
What does your telephone company’s ‘Distinctive Ring’ do?	50
What does Brother’s ‘Distinctive Ring’ do?	50
Do you have Voice Mail?	50
Before you choose the ring pattern to register	51
Registering the distinctive ring pattern Very important!	51
Turning off distinctive ring	52
Connecting an external TAD (telephone answering device)	52
Connections	53
Recording an outgoing message (OGM)	53
Multi-line connections (PBX)	53
External and extension telephones	54
Connecting an external or extension telephone	54
Using external and extension telephones	54
Using extension telephones	54
Using an external telephone (Connected to the EXT. jack of the machine)	54
If you answer a call and no one is on the line:	54
Using a non-Brother cordless external handset	55
Using Remote Codes	55
Fax Receive Code	55
Telephone Answer Code	55
Changing the Remote Codes	55
8 Dialing and storing numbers	56
How to dial	56
Manual dialing	56
One Touch dialing	56
Speed dialing	56
Search	57
LDAP search (MFC-8910DW)	57
Fax redial	57
Storing numbers	58
One Touch and Speed Dial Storage Options	59
Storing a pause	60
Storing One Touch Dial numbers	60
For MFC-8510DN and MFC-8710DW:	60
For MFC-8910DW (or if you downloaded IFAX and E-mail options):	60
Storing Speed Dial numbers	62
For MFC-8510DN and MFC-8710DW:	62
For MFC-8910DW (or if you downloaded IFAX and E-mail options):	63
Changing or Deleting One Touch and Speed Dial numbers	65
9 Making copies	66
How to copy	66
Stop copying	66
Copy settings	66
10 Printing data from a USB Flash memory drive or digital camera supporting mass storage	67
Creating a PRN file for direct printing	67
Printing data directly from the USB Flash memory drive or digital camera supporting mass storage	68
11 How to print from a computer	71
Printing a document	71
12 How to scan to a computer	72
Scanning a document as a PDF file using ControlCenter4 (Windows®)	72
Changing the SCAN key settings	75
Before scanning	75
SCAN key settings	75
Scanning using the SCAN key	77
A Routine maintenance	78
Replacing the consumable items	78
Replacing the toner cartridge	80
Toner Low	80
Replace Toner	80
Replacing the toner cartridge	81
Cleaning the corona wire	86
Replacing the drum unit	88
Drum Error	88
Replace Parts Drum	88
Drum Stop	88
Replacing the drum unit	89
B Troubleshooting	93
Identifying your problem	93
Error and maintenance messages	95
Transferring your faxes or Fax Journal report	102
Transferring faxes to another fax machine	102
Transferring faxes to your PC	102
Transferring the Fax Journal report to another fax machine	102
Document Jams	103
Document is jammed in the top of the ADF unit	103
Document is jammed under the document cover	103
Removing small documents jammed in the ADF	104
Document is jammed at the output tray	104
Paper Jams	105
Paper is jammed in the MP tray	105
Paper is jammed in paper tray 1 or tray 2	106
Paper is jammed at the back of the machine	107
Paper is jammed inside the machine	110
Paper is jammed in the duplex tray	114
If you are having difficulty with your machine	116
Setting Dial Tone detection	126
Telephone line interference / VoIP	126
Improving the print quality	127
Machine Information	135
Checking the Serial Number	135
Reset functions	135
How to reset the machine	136
C Menu and features	137
On-screen programming	137
How to access the menu mode	137
Menu table	138
Entering text	182
D Specifications	184
General	184
Document Size	186
Print media	187
Fax	188
Copy	189
Scanner	190
Printer	191
Interfaces	192
Direct Print feature	193
Computer requirements	194
Consumable items	196
Network (LAN)	197

Match case Limit results 1 per page

Troubleshooting

109

Cannot receive a fax.

(continued)

If you are using a telephone answering machine (

External TAD

mode) on the

same line as the Brother machine, make sure your answering machine is set up

correctly.

See

Connecting an external TAD (telephone answering device)

page 40.

Plug the telephone line cord directly from the wall telephone jack to your

Brother machine’s LINE jack.

Remove the protective cap from your Brother machine’s EXT jack, and then

plug the telephone line cord from your answering machine into the EXT jack.

Set your answering machine to answer within 4 rings.

If you are having problems receiving faxes or voice messages, set your

answering machine to answer within 2 or 3 rings.

Record the outgoing message on your answering machine.



Record five seconds of silence at the beginning of your outgoing

message.



Limit your speaking to 20 seconds.



End your outgoing message with your Fax Receive Code for people

sending manual faxes. For example: “After the beep, leave a message or

press

and Start to send a fax.”

Set your answering machine to answer calls.

Set your Brother machine’s Receive Mode to

External TAD

See

Receive Mode settings

page 33.

Make sure your Brother machine's Easy Receive feature is turned On. Easy

Receive is a feature that allows you to receive a fax even if you have answered

the call on an external or extension telephone.

See

Easy Receive

page 34.

If you often get transmission errors due to possible interference on the telephone

line, try changing the Compatibility setting to

Basic(for VoIP)

See

Telephone line interference / VoIP

page 114.

Contact your administrator to check your Secure Function Lock Settings.

Sending faxes

Difficulties

Suggestions

Cannot send a fax.

Check all line cord connections. Make sure the telephone line cord is plugged into

the telephone wall jack and the LINE jack of the machine.

Make sure that

FAX

is illuminated.

See

How to send a fax

page 26.

Print the Transmission Verification Report and check for an error.

See Advanced User's Guide:

Reports

Contact your administrator to check your Secure Function Lock Settings.

Ask the other party to check that the receiving machine has paper.

Receiving faxes (continued)

Difficulties

Suggestions