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Brother International MFC-8710DW Basic User's Guide - English - Page 97

Manual, Start, Error Message, Cause, Action, Jam MP Tray - fuser

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Troubleshooting Error Message Cause Action Drum Stop It is time to replace the drum unit. Replace the drum unit. (See Replacing the drum unit uu page 77.) Duplex Disabled The back of the machine is not Close the back cover of the machine. closed completely. Fuser Error The temperature of the fuser unit does not rise to a specified temperature within the specified time. Turn the power switch off, wait a few seconds, and then turn it on again. Leave the machine idle for 15 minutes with the power on. The fuser unit is too hot. Jam Duplex The paper is jammed in the duplex tray or the fuser unit. See Paper is jammed in the duplex tray uu page 102. Jam Inside The paper is jammed inside the See Paper is jammed inside the machine machine. uu page 98. The toner cartridge is placed in Put the toner cartridge into the drum unit, and the machine without the drum then re-install the drum unit and toner cartridge unit. assembly in the machine. Jam MP Tray The paper is jammed in the MP See Paper is jammed in the MP tray tray of the machine. uu page 93. Jam Rear The paper is jammed in the back of the machine. See Paper is jammed at the back of the machine uu page 95. Jam Tray 1 Jam Tray 2 Limit Exceeded The paper is jammed in the paper tray of the machine. See Paper is jammed in paper tray 1 or tray 2 uu page 94. The printing limit set by Secure Contact your administrator to check your Function Lock 2.0 was Secure Function Lock Settings. reached. Log Access Error The machine could not access Contact your administrator to check the Store the print log file in the server. Print Log to Network settings. For detailed information uu Network User's Guide: Store Print Log to Network Manual Feed Manual was selected as the paper source when there was no paper in the MP tray. Place paper in the MP tray. If the machine is in Pause mode, press Start. (See Loading paper in the multi-purpose tray (MP tray) uu page 11.) No HUB Support A USB hub device is Disconnect the USB hub device from the USB connected to the USB direct interface. direct interface. B No Paper The machine is out of paper in the specified tray or all trays, or paper is not correctly loaded in the paper tray. Do one of the following:  Refill paper in the paper tray shown on the LCD. Make sure the paper guides are set to the correct size.  Remove the paper and load it again. Make sure the paper guides are set to the correct size. 85

Section	Page
Basic User’s Guide MFC-8510DN/MFC-8710DW/MFC-8910DW	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	5
Compilation and Publication Notice	5
User's Guides and where do I find them?	6
Table of Contents	7
1 General information	13
Using the documentation	13
Symbols and conventions used in the documentation	13
Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide	14
Viewing Documentation	14
Viewing Documentation (Windows®)	14
Viewing Documentation (Macintosh)	14
How to find Scanning instructions	15
How to access Guides for Advanced Features	16
Accessing Brother Support (Windows®)	16
Accessing Brother Support (Macintosh)	17
Control panel overview	18
Data LED indications	20
2 Loading paper	21
Loading paper and print media	21
Loading paper in the standard paper tray and the optional lower tray	21
Printing on plain paper, thin paper or recycled paper from Tray 1 and Tray 2	21
Loading paper in the multi-purpose tray (MP tray)	23
Printing on plain paper, thin paper, recycled paper and bond paper from the MP tray	23
Printing on thick paper, labels and envelopes from the MP tray	25
Unscannable and unprintable areas	27
Paper settings	28
Paper Type	28
Paper Size	28
Tray Use in COPY mode	29
Tray Use in FAX mode	30
Tray Use in print mode	30
Acceptable paper and other print media	31
Recommended paper and print media	31
Type and size of paper	31
The names for the paper trays in the printer driver and this Guide are as follows:	31
Paper capacity of the paper trays	32
Recommended paper specifications	32
Handling and using special paper	33
Types of paper to avoid	33
Envelopes	34
Types of envelopes to avoid	34
Labels	35
Types of labels to avoid	35
3 Loading documents	36
How to load documents	36
Using the automatic document feeder (ADF)	36
Document Sizes Supported	36
How to load documents	36
Using the scanner glass	37
Document Sizes Supported	37
How to load documents	37
4 Sending a fax	38
How to send a fax	38
Faxing A4, Legal or Folio size documents from the scanner glass	40
Canceling a fax in process	40
Transmission Verification Report	40
5 Receiving a fax	42
Receive modes	42
Choose the correct Receive Mode	42
Using receive modes	44
Fax Only	44
Fax/Tel	44
Manual	44
External TAD	44
Receive Mode settings	45
Ring Delay	45
F/T Ring Time (Fax/Tel mode only)	45
Easy Receive	46
If Easy Receive is On:	46
If Easy Receive is Off:	46
6 Using PC-FAX	47
How to use PC-FAX	47
PC-FAX Receive (For Windows® only)	47
PC-FAX Send	48
How to send a PC-FAX:	48
7 Telephone services and external devices	49
Telephone line services	49
Voice Mail	49
Distinctive Ring	50
What does your telephone company’s ‘Distinctive Ring’ do?	50
What does Brother’s ‘Distinctive Ring’ do?	50
Do you have Voice Mail?	50
Before you choose the ring pattern to register	51
Registering the distinctive ring pattern Very important!	51
Turning off distinctive ring	52
Connecting an external TAD (telephone answering device)	52
Connections	53
Recording an outgoing message (OGM)	53
Multi-line connections (PBX)	53
External and extension telephones	54
Connecting an external or extension telephone	54
Using external and extension telephones	54
Using extension telephones	54
Using an external telephone (Connected to the EXT. jack of the machine)	54
If you answer a call and no one is on the line:	54
Using a non-Brother cordless external handset	55
Using Remote Codes	55
Fax Receive Code	55
Telephone Answer Code	55
Changing the Remote Codes	55
8 Dialing and storing numbers	56
How to dial	56
Manual dialing	56
One Touch dialing	56
Speed dialing	56
Search	57
LDAP search (MFC-8910DW)	57
Fax redial	57
Storing numbers	58
One Touch and Speed Dial Storage Options	59
Storing a pause	60
Storing One Touch Dial numbers	60
For MFC-8510DN and MFC-8710DW:	60
For MFC-8910DW (or if you downloaded IFAX and E-mail options):	60
Storing Speed Dial numbers	62
For MFC-8510DN and MFC-8710DW:	62
For MFC-8910DW (or if you downloaded IFAX and E-mail options):	63
Changing or Deleting One Touch and Speed Dial numbers	65
9 Making copies	66
How to copy	66
Stop copying	66
Copy settings	66
10 Printing data from a USB Flash memory drive or digital camera supporting mass storage	67
Creating a PRN file for direct printing	67
Printing data directly from the USB Flash memory drive or digital camera supporting mass storage	68
11 How to print from a computer	71
Printing a document	71
12 How to scan to a computer	72
Scanning a document as a PDF file using ControlCenter4 (Windows®)	72
Changing the SCAN key settings	75
Before scanning	75
SCAN key settings	75
Scanning using the SCAN key	77
A Routine maintenance	78
Replacing the consumable items	78
Replacing the toner cartridge	80
Toner Low	80
Replace Toner	80
Replacing the toner cartridge	81
Cleaning the corona wire	86
Replacing the drum unit	88
Drum Error	88
Replace Parts Drum	88
Drum Stop	88
Replacing the drum unit	89
B Troubleshooting	93
Identifying your problem	93
Error and maintenance messages	95
Transferring your faxes or Fax Journal report	102
Transferring faxes to another fax machine	102
Transferring faxes to your PC	102
Transferring the Fax Journal report to another fax machine	102
Document Jams	103
Document is jammed in the top of the ADF unit	103
Document is jammed under the document cover	103
Removing small documents jammed in the ADF	104
Document is jammed at the output tray	104
Paper Jams	105
Paper is jammed in the MP tray	105
Paper is jammed in paper tray 1 or tray 2	106
Paper is jammed at the back of the machine	107
Paper is jammed inside the machine	110
Paper is jammed in the duplex tray	114
If you are having difficulty with your machine	116
Setting Dial Tone detection	126
Telephone line interference / VoIP	126
Improving the print quality	127
Machine Information	135
Checking the Serial Number	135
Reset functions	135
How to reset the machine	136
C Menu and features	137
On-screen programming	137
How to access the menu mode	137
Menu table	138
Entering text	182
D Specifications	184
General	184
Document Size	186
Print media	187
Fax	188
Copy	189
Scanner	190
Printer	191
Interfaces	192
Direct Print feature	193
Computer requirements	194
Consumable items	196
Network (LAN)	197

Match case Limit results 1 per page

Troubleshooting

Drum Stop

It is time to replace the drum

unit.

Replace the drum unit.

(See

Replacing the drum unit

page 77.)

Duplex Disabled

The back of the machine is not

closed completely.

Close the back cover of the machine.

Fuser Error

The temperature of the fuser

unit does not rise to a specified

temperature within the

specified time.

Turn the power switch off, wait a few seconds,

and then turn it on again. Leave the machine

idle for 15 minutes with the power on.

The fuser unit is too hot.

Jam Duplex

The paper is jammed in the

duplex tray or the fuser unit.

See

Paper is jammed in the duplex tray

page 102.

Jam Inside

The paper is jammed inside the

machine.

See

Paper is jammed inside the machine

page 98.

The toner cartridge is placed in

the machine without the drum

unit.

Put the toner cartridge into the drum unit, and

then re-install the drum unit and toner cartridge

assembly in the machine.

Jam MP Tray

The paper is jammed in the MP

tray of the machine.

See

Paper is jammed in the MP tray

page 93.

Jam Rear

The paper is jammed in the

back of the machine.

See

Paper is jammed at the back of the

machine

page 95.

Jam Tray 1

Jam Tray 2

The paper is jammed in the

paper tray of the machine.

See

Paper is jammed in paper tray 1 or tray 2

page 94.

Limit Exceeded

The printing limit set by Secure

Function Lock 2.0 was

reached.

Contact your administrator to check your

Secure Function Lock Settings.

Log Access Error

The machine could not access

the print log file in the server.

Contact your administrator to check the Store

Print Log to Network settings.

For detailed information

Network User's

Guide:

Store Print Log to Network

Manual Feed

Manual

was selected as the

paper source when there was

no paper in the MP tray.

Place paper in the MP tray. If the machine is in

Pause mode, press

Start

(See

Loading paper in the multi-purpose tray

(MP tray)

page 11.)

No HUB Support

A USB hub device is

connected to the USB direct

interface.

Disconnect the USB hub device from the USB

direct interface.

No Paper

The machine is out of paper in

the specified tray or all trays, or

paper is not correctly loaded in

the paper tray.

Do one of the following:



Refill paper in the paper tray shown on the

LCD. Make sure the paper guides are set to

the correct size.



Remove the paper and load it again. Make

sure the paper guides are set to the correct

size.

Error Message

Cause

Action