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Canon BJC-55 Manual

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Problems and Solutions I Cannot install the printer driver If the printer driver installation was interrupted and did not continue, some possible causes and solutions are listed below. Make sure that you followed the installation procedure correctly Follow the instructions in the Quick Start Guide to install the printer driver. Make sure you select the correct method, based on the operating system you are using-Windows or Macintosh. Check the Printer Driver CD-ROM The Printer Driver CD-ROM could be damaged. Check that you can read the contents of the CD-ROM. Make sure no other applications are open and running It is strongly recommended that you shut down all applications before you run the printer driver installation program. Be sure to close any virus protection programs that may be running in the background. Make sure that your operating system is stable A serious error could cause Windows or the Mac OS to become unstable. If you are experiencing a problem with the printer driver installation, re-start the computer by shutting it down, turning the power off, and turning it on again. Then re-install the printer driver. Troubleshooting 281

Section	Page
Contents	2
Introduction	5
Welcome	6
How to Use This Manual	7
Copyright	9
Disclaimer	9
Trademarks	10
FCC Regulations	11
Canadian Radio Interference Regulations	12
Safety Precautions	13
Options and Supplies	24
Getting Ready to Print	26
Printer Parts and Their Functions	27
Turning the Printer On and Off	31
Using a USB Connection	33
Setting Up and Using a Wireless Connection	35
Paper Handling	40
Paper and Other Print Media	41
Loading Paper in the Printer	50
Maintaining the Printer	53
Using the Battery Pack	54
Printing a Nozzle Check Pattern	59
Cleaning the Print Head	61
Using the Low-Ink Alert	63
Maintaining BJ Cartridges and BJ Tanks	65
Replacing BJ Tanks	68
Changing or Replacing a BJ Cartridge	74
Cleaning the Printer	82
Transporting the Printer	86
Printing With Windows 98 or Windows CE	90
Printer Driver Basics	91
Getting Ready to Print	92
Opening the Printer Properties Dialog Box	97
Selecting the Print Mode	101
Changing the Page Size	107
Using Online Help	109
Windows Printer Driver Features	112
Using the BJ Background Monitor	148
Using the BJ Backgrounder	154
Using the BJ Printer Status Monitor	156
Printing With Windows 2000	164
Printer Driver Basics	165
Opening the Printer Properties Dialog Box	166
Setting Up the Printer Driver	169
Using the Print Advisor	170
Using the Tabs	171
Using Online Help	176
Closing the Printer Properties Dialog Box	178
Windows 2000 Printer Driver Features	180
Making the Most of the Printer Driver	189
Using Maintenance Functions	200
Printing With Macintosh	205
Overview of Printing With the Macintosh Printer Driver	206
Selecting the Printer Driver in Chooser	210
Opening the Macintosh Printer Driver	213
Using Balloon Help	216
Macintosh Printer Driver Features	217
Using the BJ Print Monitor	251
Uninstalling the Macintosh Printer Driver	258
Troubleshooting	261
Error Messages	262
Problems and Solutions	263
Before You Call For Service	332
Getting Help From Canon	339
Servicing the Printer	340
Specifications	341
Printer Specifications	342
BJ Cartridges	345
Paper Specifications	346
Printing Area	348
Using the Optional IS-12 Color Image Scanner Cartridge	351
Using the Scanner	352
Using the Scanner With Windows	374
Using the Scanner With Macintosh	408
Scanner Problems	440

Match case Limit results 1 per page

281

Troubleshooting

Problems and Solutions

■

Cannot install the printer driver

If the printer driver installation was interrupted and did not continue, some possible causes

and solutions are listed below.

Make sure that you followed the installation procedure correctly

Follow the instructions in the

Quick Start Guide

to install the printer driver. Make sure you

select the correct method, based on the operating system you are using—Windows or

Macintosh.

Check the Printer Driver CD-ROM

The Printer Driver CD-ROM could be damaged. Check that you can read the contents of

the CD-ROM.

Make sure no other applications are open and running

It is strongly recommended that you shut down all applications before you run the printer

driver installation program. Be sure to close any virus protection programs that may be

running in the background.

Make sure that your operating system is stable

A serious error could cause Windows or the Mac OS to become unstable. If you are

experiencing a problem with the printer driver installation, re-start the computer by shutting

it down, turning the power off, and turning it on again. Then re-install the printer driver.