Canon MAXIFY MB5420 MB5400 series PDF User Manual Windows - Page 1142
If two or more sheets of paper feed from cassette at once, clean inside
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• When printing on envelopes, see Loading Paper, and prepare the envelopes before printing. Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in landscape orientation, they will not feed properly. Check5 Make sure media type and paper size settings match with loaded paper. Check6 Clean paper feed roller. Cleaning Paper Feed Rollers Note • Cleaning the paper feed roller abrades it, so do this only when necessary. Check7 If two or more sheets of paper feed from cassette at once, clean inside of cassette. For information on cleaning the inside of the cassette, see Cleaning Cassette Pads. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. 1142