Dell S3845cdn Color Smart Multifunction Printer User Guide - Page 313

Status Code Cause and Remedy 018-755 • Confirm the file Sharing service (communicating via port 139 (TCP), and port 445 (TCP)) is authorized for the transferring destination server, router between the machine and server, and virus security software or firewall software on the forwarding destination server. • If two or more gateways exist and the communication over subnet fails, check the gateway address configuration on the machine. • After the remedy written above, try logging in to the SMB server from a computer using the same user name, and then try saving a file in the same location on the server. If this is successful, try the same operation from your machine. If the problem persists, contact customer support with the server information such as the manufacturer, model, and OS. 018-756 When the transferring destination server belongs to the Active Directory domain, check whether the communication between the destination server and domain controller is delayed or not by accessing the destination server from the PC client. If it takes time, consult your System Administrator. 018-757 • Confirm the DNS server address is correctly set. • If the connection with the DNS server is appropriate, confirm the transferring destination server name is registered to the DNS server. 018-758 • Check whether the save location is correct. • Check whether the specified folder name can be used in the SMB server. 018-759 • Confirm the save location name does not include the following 10 invalid characters • Confirm the file name does not include the following 11 invalid characters • Confirm there is no space in the head and end of a string of characters. • Confirm there is no period in the head and end of a string of characters. It is recommended that you do not use machine-dependent characters. After the remedy written above, try logging in to the SMB server from a computer using the same user name, and then try saving a file in the same location on the server. If this is successful, try the same operation from your machine. If the problem persists, contact customer support with the server information such as the manufacturer, model, and OS. 018-760 Because the specified save location has the Distributed File System (DFS) settings, it is linked to another shared folder while transferring data using SMB of the Scan To service. 1 Select StartJProgramsJAdministrative ToolsJDistributed File System on the SMB server. 2 Select the specified save location from the left side frame of the Distributed File System window, and then confirm the target information displayed on the right side frame of the window. 3 Specify the SMB server, shared name, and save location based on the information you confirmed in step 2. 018-761 The memory stored in the saving destination PC is insufficient. • If the remaining capacity of the machine's memory is low, exit out of the applications which are not used. • Check the available memory space. • Restart the server. • Refer to the troubleshooting information of your server. For Windows: http://support.microsoft.com/kb/937082 http://support.microsoft.com/kb/830265 Contact customer support if this failure is repeated. 018-762 Check whether the virus security software is working on the saving destination PC. If the software is working, reduce the number of document pages to scale down the file size. 018-763 The character code conversion failed in the machine. Confirm the server name, share name, and path name do not contain invalid characters. Understanding Printer Messages | 313