Dell S3845cdn Color Smart Multifunction Printer User Guide - Page 416
Vertical voids or lighter areas
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Action 1 Locate the cause of the problem using Device > Support > Repeating Defects. Is the cause of the problem located? 2 Replace the drum cartridges. Does this solve your problem? 3 Replace the fusing unit. Does this solve your problem? 4 Replace the transfer belt unit, the 2nd BTR, and the retard roller. Does this solve your problem? Vertical voids or lighter areas Yes No Proceed to the Contact Dell. action corresponding to the location of the problem: • Drum cartridge - 2 • Fusing unit - 3 • Transfer belt unit 4 The task is complete. Contact Dell. The task is complete. Contact Dell. The task is complete. Contact Dell. Action Yes No 1 Clean the Raster Optical Scanner (ROS) Windows by The task is complete. Go to action 2. using the cleaning rod. NOTE: • Sometimes this cleaning has to be repeated several times. If the print quality defect is improving, repeat the cleaning process. Does this solve your problem? 2 Ensure the light path is not covered. The task is complete. Go to action 3. 1 Remove the drum cartridges, and store them in the dark place. 2 Check the ROS windows, and remove any obstructions, usually a torn off piece of paper or label. 3 Re-install the drum cartridges. Does this solve your problem? 3 Replace the drum cartridges. The task is complete. Contact Dell. Does this solve your problem? 416 | Print Quality Problems