Dell S3845cdn Color Smart Multifunction Printer User Guide - Page 428
Copy and Scan Problems, Unable to Copy/Scan with the Machine
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Copy and Scan Problems Unable to Copy/Scan with the Machine Symptom Cause Remedy The document is not The document is too small. The minimum size of the document that can be correctly fed from loaded on the document feeder is 139.7 mm x the document 139.7 mm. feeder. The document type is unsuitable. The document feeder does not feed irregular sized documents, business cards, transparencies, or thin documents. In addition, the document feeder does not feed documents with sticky tags, paper clips, or adhesive tape. The document guides are set in Adjust the document guides to the document. incorrect positions. A piece of torn paper remains in Open the document feeder cover, and remove the document feeder. the piece. Documents of mixed sizes are loaded. When loading documents of mixed sizes, be sure to enable Mixed Size Originals. Otherwise, a paper jam will occur. NOTE: • Only the combination of the Letter size and Legal size is available when you load mixed sized documents. The Copy/Scan Result is not What was Expected Symptom The image is dirty. The image is too dark, or too light. Part of the image is missing. Cause Remedy The document glass or the document cover is soiled. Clean the document glass or the document cover. The document is a transparent If the document is transparent, dirt on the type such as a transparency film. document cover may be copied on the image. Place a white sheet of paper on top of the document. The document is colored, rough, Adjust the density setting or image quality. or a blueprint. The document is glossy printing paper. Glossy printing paper easily sticks to the document glass, and shadows are sometimes scanned, soiling the image. Place a transparency film under the document. The density setting is not proper. Adjust the density setting. The setting for Original Type Select an image quality appropriate for the is inappropriate for the document. document. The document is pasted or folded. The pasted or folded section may not be lying flat on the document glass. Place a stack of white sheets on top of the document to flatten the document against the document glass. 428 | Copy and Scan Problems