Dell S3845cdn Color Smart Multifunction Printer User Guide - Page 425
Exit Jam (Exit Sensor Off JAM), Tray 1/Optional 550-Sheet Feeder Multi-feed Jam, Bypass Tray Multi-
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Action Yes No 2 Replace the fusing unit, the transfer unit, and the retard The task is complete. Go to action 3. roller. Does this solve your problem? 3 Replace the fusing unit. The task is complete. Go to action 4. Does this solve your problem? 4 Ensure that the transfer belt unit is installed correctly. The task is complete. Go to action 5. Does this solve your problem? 5 Replace the transfer belt unit, the 2nd BTR, and the retard roller. The task is complete. Contact Dell. Does this solve your problem? Exit Jam (Exit Sensor Off JAM) Action 1 Ensure the fusing unit is installed correctly. Does this solve your problem? 2 Replace the fusing unit. Does this solve your problem? Yes No The task is complete. Go to action 2. The task is complete. Contact Dell. Tray 1/Optional 550-Sheet Feeder Multi-feed Jam Action Yes No 1 Ensure that Tray 1 or the optional 550-sheet feeder is The task is complete. If using rough properly inserted. surface paper, go to Does this solve your problem? action 2. If using another type of print media, go to action 3. 2 Load rough surface paper one sheet at a time. The task is complete. Go to action 4. Does this solve your problem? 3 Use print media that is not damp. The task is complete. Go to action 4. Does this solve your problem? 4 Fan the print media. The task is complete. Go to action 5. Does this solve your problem? 5 Wipe the retard roller in Tray 1 or the optional 550-sheet The task is complete. Contact Dell. feeder where the multi-feed occurred with a cloth moistened with water. Does this solve your problem? Bypass Tray Multi-feed Jam Action 1 Ensure the media type you are using. If using rough surface paper, go to action 2. If using another type of print media, go to action 3. 2 Load rough surface paper one sheet at a time. Does this solve your problem? Yes No - - The task is complete. Go to action 4. Jam/Alignment Problems | 425