Dell S3845cdn Printers Important Information - Page 29

THE REFUND OR CREDIT IS ALSO SUBJECT TO A FIFTEEN PERCENT (15%) RETURN ADMINISTRATIVE FEE OF THE PURCHASE PRICE PAID PLUS ANY APPLICABLE SALES TAX UNLESS OTHERWISE PROHIBITED BY LAW. If you are an organization that bought the products under a written agreement with Dell, the agreement may contain different terms for the return of products than specified by this policy. PROCEDURE: Before returning a product, you must first contact Dell Customer Service and obtain a Credit Return Authorization Number before the end of the applicable return period. Dell will not accept returns without a CRA number. HOME and HOME OFFICE customers must call Dell Customer Service at 1-800-847-4096 and BUSINESS and PUBLIC SECTOR customers must call Dell Customer Service at 1-800-387-5757. Any product returned to Dell without prior authorization from Dell will be considered unauthorized return and the customer will not receive credit for the product and Dell will not ship the product back to you. Within 5 days of the date that Dell Customer Service issues the Credit Return Authorization number, you must ship the product to Dell in strict compliance with the following: • Ship back all products you are seeking to return to Dell and for which you received a CRA number. For partial returns, your credit may be less than invoice or individual component prices due to bundled or promotional pricing and any unadvertised discounts or concessions. • Return the products in their original packaging, in as-new condition along with any media, documentation, and all other items that were included in the original shipment such as manuals, floppy disk(s), CD(s), power cables. • Use the waybill provided by Dell Customer Service to ship the product back. If you are returning multiple items, you should have multiple and uniquely numbered waybills, one per each individually boxed item. • Do not photocopy and use the same waybill multiple times on separately boxed items or this will impede and delay your credit. NOTE: Before you ship the product(s) to us, make sure to backup the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary or personal information, removable media, such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary or personal information; lost or corrupted data; or damaged or lost removable media. Upon receipt of your authorized and proper return, Dell will issue a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees and taxes subject to this policy. EXCEPTIONS DELL'S "TOTAL SATISFACTION" RETURN POLICY does not apply to the following products which may not be returned at any time: • Dell EqualLogic™ and EqualLogic-branded products, • Dell | EMC and EMC-branded storage products Important Information 27