Epson C3400 Technical Reference Guide TRG - Page 219

Printer Driver cannot be Installed (Windows 2000), Click the [OK] button of [Device Manager].

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Chapter 5 Maintenance of the TM-C3400 Printer Driver cannot be Installed (Windows 2000) If the printer cannot be installed when running the install package under the Windows 2000 environment, the printer may be registered as an [Unknown device]. Follow the steps below to delete the [Unknown device], and run the install package. 1 Open the properties screen of [My Computer], and select the [Hardware] tab. 2 Click the [Device Manager] button to run the Device manager. 3 Delete the [Unknown device] under [Other devices]. 4 Click the [OK] button of [Device Manager]. 5 Turns off the printer. 6 Run an install package. (For the procedure for running an install package, refer to "TM-C3400 Install Assistant User's Manual".) Printer Driver is Already Installed (Windows 2000) When the printer driver is already installed in the Windows 2000 environment, the settings of the current printer driver may be changed if the version of the printer driver differs from that of the printer driver of the install package. (Not affected for printer drivers of other than the TM- C3400.) When keeping the current settings, save them in advance, and after executing the install 5 package, restore the settings back to the previous ones in the following manners. ❏ Create an install package under the current environment, and execute it after the installation. (Refer to "TM-C3400 Install Assistant User's Manual".) ❏ Create a BSF file for the existing environment, and import the BSF file into the existing printer driver after installation. 219

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Chapter 5
Maintenance of the TM-C3400
219
5
Printer Driver cannot be Installed (Windows 2000)
If
t
he pr
int
er ca
nn
o
t
be
in
s
t
alled whe
n
r
unning
t
he
in
s
t
all packa
g
e
un
der
t
he W
in
dows 2000
e
n
v
i
ro
n
me
nt
,
t
he pr
int
er may be re
gi
s
t
ered as a
n
[U
n
k
n
ow
n
dev
i
ce].
Follow
t
he s
t
eps below
t
o dele
t
e
t
he [U
n
k
n
ow
n
dev
i
ce], a
n
d r
un
t
he
in
s
t
all packa
g
e.
1
Open the properties screen of [My Computer], and select the
[Hardware] tab.
2
Click the [Device Manager] button to run the Device manager.
3
Delete the [Unknown device] under [Other devices].
4
Click the [OK] button of [Device Manager].
5
Turns off the printer.
6
Run an install package.
(For
t
he proced
u
re for r
unning
a
n
in
s
t
all packa
g
e, refer
t
o “TM-C3400 I
n
s
t
all Ass
i
s
t
a
nt
User's Ma
nu
al”.)
Printer Driver is Already Installed (Windows 2000)
Whe
n
t
he pr
int
er dr
i
ver
i
s already
in
s
t
alled
in
t
he W
in
dows 2000 e
n
v
i
ro
n
me
nt
,
t
he se
tting
s of
t
he
c
u
rre
nt
pr
int
er dr
i
ver may be cha
ng
ed
i
f
t
he vers
i
o
n
of
t
he pr
int
er dr
i
ver d
i
ffers from
t
ha
t
of
t
he
pr
int
er dr
i
ver of
t
he
in
s
t
all packa
g
e. (No
t
affec
t
ed for pr
int
er dr
i
vers of o
t
her
t
ha
n
t
he TM-
C3400.)
Whe
n
keep
ing
t
he c
u
rre
nt
se
tting
s, save
t
hem
in
adva
n
ce, a
n
d af
t
er exec
uting
t
he
in
s
t
all
packa
g
e, res
t
ore
t
he se
tting
s back
t
o
t
he prev
i
o
u
s o
n
es
in
t
he follow
ing
ma
nn
ers.
❏
Crea
t
e a
n
in
s
t
all packa
g
e
un
der
t
he c
u
rre
nt
e
n
v
i
ro
n
me
nt
, a
n
d exec
ut
e
it
af
t
er
t
he
in
s
t
alla
ti
o
n
.
(Refer
t
o “TM-C3400 I
n
s
t
all Ass
i
s
t
a
nt
User's Ma
nu
al”.)
❏
Crea
t
e a BSF f
i
le for
t
he ex
i
s
ting
e
n
v
i
ro
n
me
nt
, a
n
d
i
mpor
t
t
he BSF f
i
le
int
o
t
he ex
i
s
ting
pr
int
er
dr
i
ver af
t
er
in
s
t
alla
ti
o
n
.