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Epson ES-500W Users Guide - Page 118

Solving Scanning Problems, Scanner Does Not Turn On or Turns Off Unexpectedly

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Where to Get Help Related topics Loading Originals Wi-Fi Networking Scanning Solving Scanning Problems Check these solutions if you have problems scanning with your product. Scanner Does Not Turn On or Turns Off Unexpectedly Scanner Button Does Not Work as Expected Scanning Software Does Not Operate Correctly Cannot Start Epson Scan 2 Original Feeds Incorrectly in Scanner Original Jams in Scanner Scanning is Slow Parent topic: Solving Problems Scanner Does Not Turn On or Turns Off Unexpectedly If the scanner does not turn on or if it turns off unexpectedly, try these solutions: • Make sure the AC adapter is securely connected to the scanner and to a working electrical outlet. • If the scanner turns off unexpectedly, you may need to adjust the Power Off Timer setting. Parent topic: Solving Scanning Problems Related tasks Changing the Power Off and Sleep Timer Settings Scanner Button Does Not Work as Expected If the scanner button does not start the correct program or perform the correct action, try these solutions: • Check the USB cable connection between the computer and scanner. • Make sure Document Capture Pro (Windows) or Document Capture (OS X) is installed correctly. If necessary, uninstall and reinstall it. • Make sure you have assigned the correct job to the scanner button and change it, if necessary. 118

Section	Page
Contents	3
Scanner Basics	8
Scanner Parts Locations	8
Scanner Parts	8
Scanner Buttons and Lights	11
User Replaceable Epson Scanner Parts and Accessories	14
Changing the Power Off and Sleep Timer Settings	15
Loading Originals	17
Loading Originals in the Input Tray	17
Loading Multiple Sizes of Originals in the Input Tray	23
Original Document Specifications	26
Loading Plastic and Laminated Cards in the Input Tray	27
Plastic and Laminated Card Specifications	32
Loading Special Originals	32
Special Original Specifications	38
Wi-Fi Networking	40
Manual Network Connection Setup	40
Connecting to an Existing Wi-Fi Network	41
Manually Connecting to a Wi-Fi Router Using EpsonNet Config	42
Setting Up Network Scanning	43
Determining the Scanner's IP Address	46
Direct Wi-Fi Mode Setup	46
Enabling a Direct Wi-Fi (AP Mode) Connection	47
Using WPS to Set Up a Direct Wi-Fi Connection	48
Wi-Fi Protected Setup (WPS)	48
Using WPS to Connect to a Network	49
Using WPS PIN Mode to Connect to a Network	49
Epson DocumentScan App for iOS/Android	50
Using the Network Interface Unit	50
Network Interface Unit Control Panel	51
Connecting the Network Interface Unit	51
Scanning to Network Computers from the Network Interface Unit - Windows	52
Disabling Wi-Fi Features	52
Restoring Default Network Settings	52
Scanning	54
Starting a Scan	54
Starting a Scan from a Scanner Button	54
Assigning Start Button Settings or Scan Jobs	55
Starting a Scan Using the Epson Scan 2 Icon	57
Starting a Scan from a Scanning Program	59
Scanning with Document Capture Pro and Document Capture	61
Scanning in Epson Scan 2	63
Additional Scanning Settings - Main Settings Tab	67
Additional Scanning Settings - Advanced Settings Tab	68
Scanning Settings for Special Documents	69
Image Format Options	70
Scan Resolution Guidelines	70
Scanning with NFC from Your Android Device	71
Scanning Special Projects	73
Scanning Two Originals onto One Sheet (Stitching Images) - Windows	73
Scanning Multi-Page Originals as Separate Files - Windows	76
Convert Scanned Documents to Editable Text (OCR)	78
Scanning Using OCR - Windows	78
Scanning Using OCR - OS X	80
Saving Scanned Documents as a Searchable PDF	82
Saving a Scan as an Office Format File - Windows	83
Scanning to a SharePoint Server or Cloud Service	85
Using the Optional Flatbed Scanner Dock	88
Flatbed Scanner Dock Parts	88
Scanning from the Flatbed Scanner Dock	89
Scanning from the Docked Flatbed Scanner	89
Scanning from the ADF with the Flatbed Scanner Dock Attached	93
Cleaning the Flatbed Scanner Dock	96
Transporting the Flatbed Scanner Dock	98
Cleaning and Transporting Your Scanner	100
Cleaning Your Scanner	100
Cleaning Inside Your Scanner	100
Checking the Scanner Roller Counter	105
Replacing the Scanner Rollers	106
Resetting the Scanner Roller Counter	112
Transporting Your Scanner	114
Solving Problems	115
Scanner Light Status	115
Solving Scanning Problems	118
Scanner Does Not Turn On or Turns Off Unexpectedly	118
Scanner Button Does Not Work as Expected	118
Scanning Software Does Not Operate Correctly	119
Cannot Start Epson Scan 2	120
Original Feeds Incorrectly in Scanner	120
Original Jams in Scanner	121
Scanning is Slow	123
Solving Network Scanning Problems	124
Cannot Scan Over a Network	124
Scanner Cannot Connect to a Wireless Router or Access Point	125
Solving Scanned Image Quality Problems	126
Back of Original Image Appears in Scanned Image	127
Scanned Characters are Blurry	127
Characters are not Recognized During Conversion to Editable Text (OCR)	127
Ripple Patterns Appear in an Image	128
Spots or Lines Appear in All Scanned Images	128
Scanned Image is Cropped	130
Resetting the Epson Scan 2 Settings	130
Solving Flatbed Scanner Dock Problems	131
Scanned Image Edges are Cropped	131
Line of Dots Appears in All Scanned Images	131
Back of Original Image Appears in Scanned Document	132
Uninstall Your Scanner Software	132
Uninstalling Scanner Software - Windows	132
Uninstalling Scanner Software - OS X	133
Where to Get Help	133
Technical Specifications	135
Windows System Requirements	135
Mac System Requirements	135
General Specifications	136
Dimension Specifications	137
Electrical Specifications	138
Environmental Specifications	138
Network Interface Specifications (ES-500W)	139
Flatbed Scanner Dock Specifications (ES-400)	140
Safety and Approvals Specifications	141
Notices	143
Important Safety Instructions	143
Restrictions on Copying	145
Default Delay Times for Power Management for Epson Products	146
Binding Arbitration and Class Waiver	146
Trademarks	149
Copyright Notice	149
libTIFF Software Acknowledgment	150
A Note Concerning Responsible Use of Copyrighted Materials	151

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