Epson ES-500W Users Guide - Page 124

Solving Network Scanning Problems, Cannot Scan Over a Network

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• Make sure your system meets the requirements for your operating system. If you are scanning a highresolution image, you may need more than the minimum requirements. If necessary, increase your system's memory. • Make sure slow mode is turned off. • If you are running virus protection or other security software, exclude the TWAIN.log files from monitoring or set the TWAIN.log file as read only (Windows). See your virus protection or security software instructions for details. The TWAIN.log file is saved in the following locations: • Windows XP: C:\Documents and Settings\(user name)\Local Settings\Temp • Windows (other versions): C:\Users\(user name)\AppData\Local\Temp Parent topic: Solving Scanning Problems Related references Windows System Requirements Mac System Requirements Solving Network Scanning Problems Check these solutions if you have problems scanning over a network (ES-500W). Cannot Scan Over a Network Scanner Cannot Connect to a Wireless Router or Access Point Parent topic: Solving Problems Cannot Scan Over a Network If you cannot start Epson Scan 2 when scanning over a network, try these solutions: • If you cannot scan from the start button on the scanner, make sure you restarted your computer after installing the scanning software. Also start Epson Scan 2 before scanning with the start button. • Document Capture Pro (Windows) and Document Capture (OS X) do not support starting a scan from the scanner button over a wireless network. Launch Epson Scan 2 before scanning from the scanner button over a network. • If you are scanning a large original at a high resolution, a network communication error may occur. Try scanning again at a lower resolution. • If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few seconds, and restart it. If Epson Scan 2 cannot restart, turn off your scanner, turn it back on, and try starting Epson Scan 2 again. • Check the network connection setting in the Epson Scan 2 Utility. 124

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124
• Make sure your system meets the requirements for your operating system. If you are scanning a high-
resolution image, you may need more than the minimum requirements. If necessary, increase your
system's memory.
• Make sure slow mode is turned off.
• If you are running virus protection or other security software, exclude the TWAIN.log files from
monitoring or set the TWAIN.log file as read only (Windows). See your virus protection or security
software instructions for details. The TWAIN.log file is saved in the following locations:
•
Windows XP
: C:\Documents and Settings\(user name)\Local Settings\Temp
•
Windows (other versions)
: C:\Users\(user name)\AppData\Local\Temp
Parent topic:
Solving Scanning Problems
Related references
Windows System Requirements
Mac System Requirements
Solving Network Scanning Problems
Check these solutions if you have problems scanning over a network (ES-500W).
Cannot Scan Over a Network
Scanner Cannot Connect to a Wireless Router or Access Point
Parent topic:
Solving Problems
Cannot Scan Over a Network
If you cannot start Epson Scan 2 when scanning over a network, try these solutions:
• If you cannot scan from the
start button on the scanner, make sure you restarted your computer
after installing the scanning software. Also start Epson Scan 2 before scanning with the
start button.
• Document Capture Pro (Windows) and Document Capture (OS X) do not support starting a scan from
the scanner button over a wireless network. Launch Epson Scan 2 before scanning from the scanner
button over a network.
• If you are scanning a large original at a high resolution, a network communication error may occur. Try
scanning again at a lower resolution.
• If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few
seconds, and restart it. If Epson Scan 2 cannot restart, turn off your scanner, turn it back on, and try
starting Epson Scan 2 again.
• Check the network connection setting in the Epson Scan 2 Utility.