Epson ES-500W Users Guide - Page 119
Scanning Software Does Not Operate Correctly, Parent topic, Related tasks, Scanner, Source
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• Check the status of the lights and make sure the scanner is ready to scan. • When using a wireless connection, start Epson Scan 2 on your computer before scanning from the product (ES-500W). • Make sure Epson Scan 2 and other applications are installed correctly. If necessary, uninstall and reinstall it. • Document Capture Pro (Windows) and Document Capture (OS X) do not support using the button to scan over a wireless connection (ES-500W). Connect the scanner using a USB cable or launch Epson Scan 2 before scanning from the button on your scanner. Parent topic: Solving Scanning Problems Related tasks Assigning Start Button Settings or Scan Jobs Scanning Software Does Not Operate Correctly If your scanning software does not operate correctly, try these solutions: • Make sure your computer has adequate memory and meets the system requirements for your operating system. • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software. • Make sure the scanner is turned on. • Make sure the connection between the scanner and your computer is secure. • If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it. • Connect the scanner directly to the computer. The scanner may not work properly when connected through a USB hub. • If you are using a TWAIN-compliant program, make sure that the correct product is selected as the Scanner or Source setting. • If you are using the scanner with the optional Network Interface Unit, make sure the network cable is securely connected. • If your scanner is connected to one computer via USB and another computer via wireless connection, and Epson Scan 2 is running on the wirelessly connected computer, pressing the button on the scanner will save the scanned images to the wirelessly connected computer (ES-500W). Parent topic: Solving Scanning Problems 119