Epson PictureMate Charm - PM 225 User's Guide - Page 68

Uninstalling From a Macintosh, Where to Get Help, Epson Technical Support - canada

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Uninstalling From a Macintosh 1 Quit all running applications. 2 Insert the PictureMate CD-ROM into your Macintosh. 3 Double-click the OSX folder. Note: You may have to scroll down to see the folder. 4 Double-click the Installer icon. 5 When the Installer window appears, select Uninstall from the pop-up menu in the upper left and click Uninstall. 6 Follow the on-screen instructions to uninstall the PictureMate software. 7 If PictureMate remains in the Print Center or Printer Setup Utility, select it from the Printer List and click Delete. 8 Restart your Macintosh. When you are ready to reinstall the PictureMate software, follow the instructions in "Installing Software for Macintosh" on page 29. Where to Get Help Epson Technical Support Epson provides these technical support services: Internet Support Visit Epson's support website (U.S. or Canada) and select your product for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions. Speak to a Support Representative Before you call Epson for support, please have the following information ready: ● Product name (PictureMate Charm or PM 225) ● Product serial number (located on the bottom of PictureMate) ● Proof of purchase (such as a store receipt) and date of purchase ● Computer configuration ● Description of the problem 52

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52
Uninstalling From a Macintosh
1
Quit all running applications.
2
Insert the PictureMate CD-ROM into your
Macintosh.
3
Double-click the
OSX
folder.
Note: You may have to scroll down to see the folder.
4
Double-click the
Installer
icon.
5
When the Installer window appears, select
Uninstall
from the pop-up menu in the upper left
and click
Uninstall
.
6
Follow the on-screen instructions to uninstall the
PictureMate software.
7
If PictureMate remains in the Print Center or
Printer Setup Utility, select it from the Printer List
and click
Delete
.
8
Restart your Macintosh.
When you are ready to reinstall the PictureMate
software, follow the instructions in “Installing
Software for Macintosh” on page 29.
Where to Get Help
Epson Technical Support
Epson provides these technical support services:
Internet Support
Visit Epson’s support website (
U.S.
or
Canada
) and
select your product for solutions to common
problems. You can download drivers and
documentation, get FAQs and troubleshooting advice,
or e-mail Epson with your questions.
Speak to a Support Representative
Before you call Epson for support, please have the
following information ready:
●
Product name (PictureMate Charm or PM 225)
●
Product serial number (located on the bottom of
PictureMate)
●
Proof of purchase (such as a store receipt) and
date of purchase
●
Computer configuration
●
Description of the problem