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HP 3050 HP LaserJet 3050/3052/3055/3390/3392 All-in-One - Software Technical R - Page 362

HP ToolboxFX, Restore Defaults, Fax Setup, All Faxes, Windows XP from Windows Update.

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● Troubleshooting Setup and Install If your device is not recognized: ● Verify that your cable is USB 2.0 high-speed compliant. ● Ensure that your cable is connected correctly. Remove the USB cable, look at the end of the cable, and then match it to the pattern on the USB port. Make sure that it is not upside down. Insert one end of the USB cable completely into the USB port on the HP device and the other end into the back of the computer. ● Check that the peripheral is powered on. Peripherals will not be recognized if the power is off. ● Ensure that your USB cable is no more than approximately 16.4 feet or 5 meters in length. ● Check that the USB port is enabled. Some computers ship with disabled USB ports. ● On a Thai system, some components might show English text. ● Printing and scanning concurrently is not supported. If the device is scanning, the print job will be held off until the scan completes. If the device is printing, an attempt to scan will result in a "Device Busy" error. HP ToolboxFX ● The HP ToolboxFX software that is installed with a "Full" installation of the software utilizes Microsoft .Net Framework version 1.1. Depending upon the configuration of your compuiter, you might need to update your system configuration after installation, by using Windows Update. If you encounter problems with the HP ToolboxFX software, install all available critical updates for Windows XP from Windows Update. ● The HP ToolboxFX software might not function in Windows 2000 if Service Pack 4 (SP4) and critical updates are not currently installed. If you encounter problems with the HP ToolboxFX software, install all available critical updates for Windows 2000 from Windows Update. ● Your network settings can be password protected, by setting a password within HP ToolboxFX. If you forget your password, you must restore the factory defaults on your device. Fax ● The device fax header is limited to 25 characters. ● If you wish to save your current device settings (excluding network settings) and the contents of your fax phone book, you might do so by using the Save / Restore feature within the HP ToolboxFX software. After saving your settings on your computer, you can later restore these settings to your device by using HP ToolboxFX. ● Using Restore Defaults on the device control panel will erase the fax header, fax activity log, fax speed dials, and fax phone book. Run the fax Setup Wizard to reenter fax header information. Fax speed dials and phone book can be entered by using the HP ToolboxFX software or the device embedded Web server. ● If you repeatedly get a fax error 441 when sending faxes, try disabling the V.34 protocol. To do this, go to the device control panel and select Menu, and then Fax Setup, All Faxes, V.34, and Off. 340 Chapter 8 Engineering details ENWW

Section	Page
Purpose and scope	23
Introduction	23
HP LaserJet all-in-one product comparison	25
Printing-system software availability and fulfillment	29
Documentation availability and localization	31
Software description	37
Operating systems	38
Supported Windows operating systems	38
Fully supported operating systems	38
Print and scan driver supported operating systems	38
Windows system requirements	38
Windows operating system requirements	38
Printing from other operating systems	39
Software component information	41
New HP LaserJet all-in-one software features	41
HP LaserJet all-in-one print-system software for Windows	41
Software component comparison	43
Software component availability	44
Software component localization	45
HP Extended Capabilities	52
Scanning software	53
Scanning methods	53
HP LaserJet Scan software	54
E-mail	59
Scan settings	59
Scan drivers	61
TWAIN driver	61
TWAIN compatibility	61
TWAIN-driver user interface	62
WIA driver	63
Fax Setup Wizard	65
HP Send Fax software	73
Faxing to multiple recipients	75
Creating a cover page	76
Faxing without first printing and scanning the document	78
HP Embedded Web Server (EWS)	79
Status	80
Device Status	80
Supplies Status (HP LaserJet 3390/3392 all-in-one only)	81
Device Configuration	81
Network Configuration	84
Print Info Pages	85
Event Log	86
System	86
Device Information	87
Paper Handling	88
Print Quality	89
Paper Types	90
System Setup	91
Service	92
Print	92
Printing	93
PCL5e	94
PostScript	95
Fax	95
Fax Receive	96
Fax Phone Book	97
Networking	97
IP Configuration	98
Advanced	99
Bonjour (Macintosh only)	99
SNMP	100
Network Configuration	100
Password	101
Available product configurations	102
Software features by connection type	102
Supported configurations	103
Direct connection	103
Network connection options	103
Local connection that uses Microsoft peer-to-peer networking (Windows only)	103
Networking requirements	104
Multitasking capabilities	104
Differences between the network-connected and the direct-connected configurations	105
Supported third-party software	106
Text-recognition software	106
About text-recognition reliability	106
Other PC fax programs	106
HP traditional print drivers for Windows	107
HP Traditional PCL 6 Driver and HP Traditional PCL 5e Driver features (for Windows 98 SE and Windows ...	108
Access to print drivers	108
Access to print drivers from software programs	108
Access to print drivers in Windows 98 SE and Windows Me	108
Help system	109
What's this? Help	109
Context-sensitive Help	109
Constraint messages	109
Bubble Help	110
Finishing tab features	112
Print Task Quick Sets	113
Default Print Settings	113
User Guide Print Settings	113
Custom Print Task Quick Sets	113
Document Options	113
Correct Order for Straight Paper Path	114
Print on Both Sides (Manually)	114
Manually printing on both sides (HP LaserJet 3050/3052/3055 all-in-one)	114
Manually printing on both sides (HP LaserJet 3390/3392 all-in-one)	115
Flip Pages Up	115
Booklet Printing	116
Book and booklet printing	116
Pages per Sheet	117
Document preview image	118
Print Quality	118
Current Setting	119
Output Settings group box	119
Font Settings group box	119
Effects tab features	119
Print Task Quick Sets	120
Document preview image	120
Fit To Page	121
Print Document On	121
Scale to Fit	121
% of Normal Size	121
Watermarks	122
Watermarks drop-down menu	122
First Page Only	122
Edit	123
Current Watermarks	123
Watermark Message	124
Message Angle	124
Document preview image	124
Font Attributes	124
Default settings	125
Paper tab features	125
Print Task Quick Sets	126
Paper Options	126
Size is	127
Source Is	128
Type is	128
Use Different Paper/Covers	129
First Page	130
Front Cover	130
Other Pages	131
Last Page	132
Back Cover	133
Custom	134
Name	135
Save, Delete, or Rename	135
Custom size (width and height controls)	136
Custom width and height control limits	137
Paper and envelope icons	137
Dynamic measurement units	137
Close	137
Document preview image	138
Product image	138
Basics tab features	138
Print Task Quick Sets	139
Copies	139
Orientation	140
Portrait	140
Landscape	140
Rotate by 180 degrees	140
Document preview image	140
About	140
Configure tab features	141
Printer Model	142
Paper Handling Options	143
Duplexing Unit	143
Allow Manual Duplexing	143
Optional Paper Sources	143
Other Options	143
Allow Scaling from Large Paper	144
Fonts	144
Printer Memory	145
Include Types in Application Source List selection	145
Printer image	145
Windows PS Emulation Driver features (for Windows 98 SE and Windows Me)	146
HP postscript level 3 emulation support	146
Access to print-driver settings in Windows 98 SE and Windows Me	146
Paper	146
Paper size	147
Layout	148
Orientation	148
Paper source	148
Copies	148
Custom	148
Unprintable Area	148
More Options	148
About	148
Restore Defaults	148
Graphics	148
Resolution	149
Halftoning	149
Special	149
Scaling	150
Restore Defaults button	150
Device Options	150
Available printer memory (in KB)	150
Printer features	150
Restore Defaults button	151
PostScript	151
PostScript output format	151
PostScript header	152
Print PostScript error information	152
Advanced	152
Restore Defaults	154
HP PCL 6, PCL 5, and PS emulation unidrivers for Windows	155
Introduction	155
Access to drivers	156
Printing Preferences driver tabs	156
Properties driver tabs	156
Help system	157
What's this? Help	157
Context-sensitive Help	157
Constraint messages	157
HP postscript level 3 emulation support	159
Advanced tab features	160
Paper/Output settings	161
Copy Count setting	162
Graphic settings	162
TrueType Font settings	162
Document Options	162
Advanced Printing Features	163
Print Optimizations (HP PCL 6 Unidriver only)	163
PostScript Options (PS Emulation Unidriver only)	163
PostScript Output Option	164
TrueType Font Download option	164
PostScript Language Level	165
Send PostScript Error Handler	165
Negative Output	165
Printer Features	165
Print All Text as Black	165
Send TrueType as Bitmap (HP PCL 6 Unidriver only)	165
REt (HP PCL 6 Unidriver only)	165
Layout Options	166
Page Order	166
Paper/Quality tab features	167
Print Task Quick Sets	168
Default Print Settings	168
User Guide Print Settings	168
Type new Quick Set name here	168
Paper Options group box	169
Size is:	169
Use Different Paper/Covers check box	170
Source Is: drop-down menu	170
Type is: drop-down menu	170
Use Different Paper/Covers options	171
Front Cover and Back Cover options	172
First Page, Other Pages, and Last Page options	173
Document preview image	174
Print Quality group box	174
Effects tab features	175
Print Task Quick Sets	176
Resizing Options group box	176
Actual Size setting	176
Print Document On setting	176
Scale to Fit option	176
% of Normal Size option	177
Document preview image	177
Watermarks group box	178
Current Watermarks	179
Watermark Message	179
Message Angle	179
Font Attributes	179
Name	180
Color	180
Shading	181
Size	181
Style	181
Default settings	182
Finishing tab features	183
Print Task Quick Sets	184
Document Options	184
Correct Order for Straight Paper Path check box	184
Print on Both Sides (Manually) check box	184
Manually printing on both sides (HP LaserJet 3050/3052/3055 all-in-one)	184
Manually printing on both sides (HP LaserJet 3390/3392 all-in-one)	185
Flip Pages Up	185
Booklet layout	186
Book and booklet printing	186
Printing a Booklet	186
Printing a book	186
Pages per Sheet	186
Print Page Borders	187
Page Order	187
Document preview image	188
Orientation group box	188
Portrait option button	188
Landscape option button	188
Rotate by 180 degrees check box	188
Device Settings tab features	189
Form to Tray Assignment	190
Font Substitution Table	191
Installable Options	192
Tray 2	192
Allow Manual Duplexing	192
Printer Memory	192
PostScript Passthrough (PS Emulation Unidriver only)	192
Additional Device Settings options (PS Emulation Unidriver only)	192
Available PostScript Memory	193
Output Protocol	193
Send CTRL-D Before Each Job	193
Send CTRL-D After Each Job	194
Convert Gray Text to PostScript Gray	194
Convert Gray Graphics to PostScript Gray	194
Add Euro Currency Symbol to PostScript Fonts	194
Job Timeout	194
Wait Timeout	194
Minimum Font Size to Download as Outline	194
Maximum Font Size to Download as Outline	194
About tab features	195
The HP ToolboxFX	197
Overview of the HP ToolboxFX	198
Starting the HP ToolboxFX	198
Structure	199
Key features	200
Receive faxes to this computer	200
Receive Alert messages for device events	201
HP Device pop-up alert messages	202
System-tray icon alert	202
Desktop alert	203
E-mail alert	203
The HP ToolboxFX folders	204
Status folder	204
Device Status	204
Supplies Status (HP LaserJet 3390/3392 all-in-one only)	205
Device Configuration	206
Network Configuration	211
Print Info Pages	214
Event Log	215
Alerts folder	216
Set up Status Alerts	216
Set up E-mail Alerts	218
Fax folder	220
Fax Tasks	220
Fax Phone Book	221
Fax Send Log and Fax Receive Log	223
Fax Data Properties	226
Help folder	226
Troubleshooting	227
How do I...?	229
Animated Demonstrations	231
User Guide	232
Readme	233
System Settings folder	233
Device Information	233
Paper Handling	234
Print Quality	238
Paper Types	240
System Setup	242
Service	243
Device Polling	244
Save/Restore Settings	245
Print Settings folder	246
Printing	246
PCL5e	247
PostScript	248
Network Settings folder	249
IP Configuration	250
Advanced	251
SNMP	252
Network Configuration	254
Password	256
Other screens	258
About HP ToolboxFX dialog box	258
HP Instant Support	258
Product Support	259
Product Registration	259
Supplies Ordering	259
Installing Windows printing-system components	261
Installation overview	262
Installation options	264
Windows installation for direct connections	264
Setting up Windows sharing (peer-to-peer networking)	264
Setting up the host computer running Windows 98 SE, Windows Me, or Windows 2000	265
Setting up the host computer running Windows XP	265
Setting up client computers running Windows 98 SE, Windows Me, or Windows 2000	265
Setting up client computers running Windows XP	266
Windows Installation for computers on a network	266
Network setup	266
Windows installation instructions for networked computers	267
Installing the print driver only	267
Print driver installation for Windows 98 SE or Windows Me	267
Print-driver installation for Windows 2000, Windows XP, or Windows Server 2003	268
Hardware-first installation	268
Printing-system software installation	270
USB installation dialog box options for Windows	272
Network installation dialog box options for Windows	288
Uninstall	306
Uninstall instructions for Windows	306
Uninstalling a Typical or Minimum installation	306
Using the HP LaserJet all-in-one software Uninstall component (recommended)	306
Using the Windows Add or Remove Programs component	306
Using the printing-system CD	307
Uninstalling an Add-Printer installation	308
Windows 98 SE or Windows Me	308
Windows 2000 or Windows XP	308
Files and folders not removed and manual uninstall (Windows)	308
Macintosh software overview	311
Supported Macintosh operating systems	312
Supported e-mail programs	313
Software for Macintosh	314
Software components for Macintosh	314
Software features not available on Macintosh operating systems	315
Software component availability for Macintosh	315
Software component localization	316
Ordering software for Macintosh	316
HP EWS Device Configuration	317
Access	317
HP EWS Device Configuration screens	317
Status	318
System	318
Print	319
Fax	319
Networking	319
System requirements for a direct connection (Macintosh)	321
Installation overview	322
Installation options	323
Macintosh installation instructions for direct connections	323
Macintosh installation instructions for networked computers	323
Installation dialog-box options for Macintosh	325
HP LaserJet all-in-one uninstall instructions for Macintosh	336
Engineering details	337
Media attributes	338
Media sources and destinations	338
Source commands	339
Media types and sizes	339
Media features and attributes	339
Custom media sizes	342
Media-type commands	342
HP System Diagnostics	343
System	343
Devices	343
Applications	344
HP Applications	345
Logging	345
Troubleshooting	347
Port communication	347
Overview	347
USB port connections	347
Device conflicts in Windows	347
Opening the Windows Device Manager	348
Check for device conflicts	348
Guidelines for troubleshooting and resolving device conflicts	348
Installed Devices	349
File to E-mail utility	350
Standalone scrubber	351
E-mail	351
HP LaserJet Scan	351
Summary of HP ToolboxFX known issues	352
.NET Framework dependencies	352
Device communication	353
Obtaining debug information from HP ToolboxFX	354
USB drivers are unsigned	355
A need to enable or disable HP ToolboxFX arises	355
Windows Readme	357
Introduction	357
Purpose of this document	357
Who needs this software?	358
Overview of the printing-system components	358
Late-breaking information	361
Known issues and workarounds	361
Issues fixed	364
Installation Instructions	364
Installation options	364
Installing software on Windows 2000 and Windows XP	364
Installing software on Windows 98 SE and Windows Me	365
Uninstaller	365
Technical assistance	365
Customer support	366
Web	366
HP software and support services — additional information	366
Legal statements	366
Trademark notices	366
Warranty and copyright	366

Match case Limit results 1 per page

●

Troubleshooting Setup and Install

If your device is not recognized:

●

Verify that your cable is USB 2.0 high-speed compliant.

●

Ensure that your cable is connected correctly. Remove the USB cable, look at the end of the

cable, and then match it to the pattern on the USB port. Make sure that it is not upside down.

Insert one end of the USB cable completely into the USB port on the HP device and the other

end into the back of the computer.

●

Check that the peripheral is powered on. Peripherals will not be recognized if the power is off.

●

Ensure that your USB cable is no more than approximately 16.4 feet or 5 meters in length.

●

Check that the USB port is enabled. Some computers ship with disabled USB ports.

●

On a Thai system, some components might show English text.

●

Printing and scanning concurrently is not supported. If the device is scanning, the print job will be

held off until the scan completes. If the device is printing, an attempt to scan will result in a "Device

Busy" error.

HP ToolboxFX

●

The HP ToolboxFX software that is installed with a “Full” installation of the software utilizes

Microsoft .Net Framework version 1.1. Depending upon the configuration of your compuiter, you

might need to update your system configuration after installation, by using Windows Update. If you

encounter problems with the HP ToolboxFX software, install all available critical updates for

Windows XP from Windows Update.

●

The HP ToolboxFX software might not function in Windows 2000 if Service Pack 4 (SP4) and critical

updates are not currently installed. If you encounter problems with the HP ToolboxFX software,

install all available critical updates for Windows 2000 from Windows Update.

●

Your network settings can be password protected, by setting a password within HP ToolboxFX. If

you forget your password, you must restore the factory defaults on your device.

Fax

●

The device fax header is limited to 25 characters.

●

If you wish to save your current device settings (excluding network settings) and the contents of

your fax phone book, you might do so by using the Save / Restore feature within the HP ToolboxFX

software. After saving your settings on your computer, you can later restore these settings to your

device by using HP ToolboxFX.

●

Using

Restore Defaults

on the device control panel will erase the fax header, fax activity log, fax

speed dials, and fax phone book. Run the fax Setup Wizard to reenter fax header information. Fax

speed dials and phone book can be entered by using the HP ToolboxFX software or the device

embedded Web server.

●

If you repeatedly get a fax error 441 when sending faxes, try disabling the V.34 protocol. To do

this, go to the device control panel and select

, and then

Fax Setup

All Faxes

V.34

, and

Off

340

Chapter 8

Engineering details

ENWW