HP BladeSystem bc2000 Administrator's Guide HP Session Allocation Manager (HP - Page 80

Question

Answer

script similarly here or use the HP Sygate Security Agent Policy

Editor tool (download as a SoftPaq from the HP Web site).

I am unable to view the Japanese characters on the Web client.

Check to make sure the Japanese fonts are installed on the

access device.

Can I administer the HP SAM server using another browser

such as Opera and Firefox?

No, these browsers are not supported.

I restored my HP SAM database from tape backup after the

HP SAM SQL server was recovered from an unexpected

failure. Is a synchronize operation enough to get all the latest

status for all computing resources?

It depends on when the database backup was performed. New

computing resources may be registered after the last backup

was performed. If so, those computing resources do not exist

in the backup data. The synchronize operation works only on

computing resources the system is aware of. If the status of

those computing resources was off-line, disconnected, or on-

line when the SQL server went down, then you must find those

computing resources and add them back to the HP SAM

system. To do that, stop and restart the registration service on

those units. When in doubt, stop and restart the registration

service on all of the computing resources. This action has no

impact on current users active on the computing resources.

How can I change the HP SAM Web server http and/or https

ports to some other value beside the default 80 and 443?

After changing the desired value (TCP and/or SSL ports) in

Internet Information Services (IIS) Manager, modify the

CONNECTION.CONFIG file located on the HP SAM Web

server in root of the HP SAM installation directory (usually c:

\Program Files\Hewlett-Packard\HP SAM). Use Notepad to

edit the file. Modify the three lines below:







To:

<add key="ClientServiceURL" value="http://

sam_server_name:port_number" / >

<add key="ResourceServiceURL" value="http://

sam_server_name:port_number" / >

<add key="AdministrativeConsoleURL"

value="http://sam_server_name:port_number"/ >

Where

sam_server_name

is the name of the HP SAM server

and the http port is the

port_number

value as set in IIS

Manager (not the SSL Port value).

If you change only the

SSL Port

value in IIS Manager, you still

need to modify the CONNECTION.CONFIG file as described.

Do not use

HTTPS

in either of the previous lines.

If you change the

TCP Port

, you need to update the HP SAM

registration service hpevent.cfg file on all computing resources

to use the new Web server http port (for example,

YourHP

SAMservername:8080

). You also need to update all of the

access devices to use the same http port.

72

Appendix B

Frequently Asked Questions

Section	Page
Introduction	9
What's New in This Release	10
Multi-Level Administrator	10
Multi-Session – Role Assignment	11
Single Location Client Configuration	11
Blade Service Windows XP 64-bit	11
Blade Service PWS Workstation	11
USB Session Simplification	11
Reconnect All Button	11
Legal Banner	12
Window Position Enhancements (Easier Moves)	12
Global and Local Client Configuration Files	12
Ease of Multi-Display Deployment and Web Administrator Setup	13
User Resource Management Controls	14
Enhanced “Add New User” Searches	14
Key Features	14
Overview	15
How HP SAM Works	16
HP SAM Software Components	18
Remote Graphics Software (RGS)	18
Common Tasks	19
Setting up HP SAM	19
Setting up a User with a Dynamic Resource	20
Setting up a User with Static (Dedicated) Resources	21
Configuring a Monitor Layout for a User	22
Requirements	24
HP SAM Hardware and Software Requirements	24
HP SAM Web and SQL Server Requirements	24
HP SAM Web Server Hardware Requirements	24
HP SAM Web Server Software Requirements	24
HP SAM SQL Database Server Hardware Requirements	26
HP SAM SQL Database Server Software Requirements	30
HP SAM Registration Service Requirements	31
Access Device Requirements	31
Thin Client	31
Mobile Thin Client	32
Desktop or Notebook PC	32
Blade Workstation Clients	32
Personal Workstation Clients	32
Other requirements	33
Create a Service Account	33
Obtain Administrative Rights	33
Change the Firewall	33
Active Directory	33
Installation	34
Install the HP SAM Web Server and SQL Software	34
Grant Users HP SAM Administrator Access	36
Configure HP SAM System Settings	36
Install and Validate the HP SAM Registration Service Software	36
Install the HP SAM Registration Service	36
Create the HP SAM Registration Service Configuration File	37
[WebServerList]	38
[RolesList]	38
Start/Restart the HP SAM Registration Service	38
Test the HP SAM Registration Service	39
Install and Validate the HP SAM Client Software	39
Internet Explorer-Based Client	40
Windows XPe-Based Client	40
Customization Steps	41
Windows CE 5.0-Based Client	41
Customization Steps	41
HP Blade Workstation Client Series	42
Customization Steps	42
Configuration Settings	42
Options	42
Smart Card Settings	45
User Interface Customization Settings	45
Policy Entries	46
Deploy the HP SAM Registration Service to All HP SAM Computing Resources	49
Deploy HP SAM Client Software to All HP SAM Access Devices	49
Administration	51
Log In	51
General Navigation and User Interface Design	51
Display More (or Fewer) Items Per Page	51
Move Columns	51
Sort Result List	51
Select More Than One Item	51
Managing the HP SAM Administrator Access List	52
Add Individual Users to the HP SAM Administrator Group	52
Add Security Groups or Organizational Units to the HP SAM Administrator Group	52
Remove Users From the HP SAM Administrator Group	53
HP SAM Administrator Console Tabs	54
Home Tab	54
Users and Roles Tab	54
Manage Resource Roles	54
Manage Asset Groups	55
Manage Administrative Permissions	55
Manage Users	56
Operation	56
To Assign Attributes	56
To Assign Resources	57
To Assign Resources Manually	57
To Assign Resources Automatically from Template User	58
To Assign Resources Automatically from Role	59
To Assign and Configure a Monitor Layout for the User	59
To Change the Monitor Layout Configuration for the User	60
To Delete a Monitor Layout ID for the User	60
To Delete a User	60
Add New Users	60
To Grant Access to Individual Users	60
To Grant Access to Security Groups or Organization Units	61
Resources tab	61
Manage Resources	61
Auto Refresh Feature	62
View Details	62
Operations	62
Operations	62
Customize View	63
Manage Access Devices	63
To Add an Access Device Manually	63
To Change an Access Device	64
To Delete an Access Device	64
Manage Monitor Layout	64
To Create a Monitor Layout	64
To Modify a Monitor Layout	64
To Delete a Monitor Layout	64
Manage Data Centers	64
To Create a Data Center	65
To Change a Data Center	65
To Add Enclosures into a Data Center	65
To Delete Enclosures from a Data Center	65
To Delete a Data Center	65
Policies Tab	65
Create or Update a Policy	67
View Effective Policy	67
System Settings Tab	68
General	68
Web client	69
Active Directory	70
Synchronization Scheduler	71
Log Maintenance Scheduler	71
Licensing	72
Reports Tab	72
Resource Capacity Consumption Report	72
Filters	72
Display Options	72
Output Report	73
Resource Capacity Consumption Trend Report	73
Filters	73
Display Options	73
Output Report	74
Resource Utilization Report	74
Filters	74
Display Options	74
Output Report	75
Log Tab	75
Setting Up Smart Card Login on the Access Device	75
Firewall Rules	77
Web Server	77
Clients	77
Blade	77
SQL Server	78
Frequently Asked Questions	79
Registration Service Error Codes	82
Glossary	85

HP BladeSystem bc2000 Administrator's Guide HP Session Allocation Manager (HP - Page 80

Appendix B, Frequently Asked Questions, CONNECTION.CONFIG file located on the HP SAM Web

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