HP Brio ba410 hp brio ba410 pcs, hp kayak xm600 series 2 pcs, e-Diagtools 3.01 - Page 17

What to Do if You Get an Error Code, Manual Troubleshooting, Kayak and Brio - beep codes

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1 Pre-Boot Diagnostics What to Do if You Get an Error Code What to Do if You Get an Error Code Contact your support provider and report the failure. The Pre-Boot Microcontroller failure codes allows manual and automated interpretation of the computer's failure. When using manual interpretation, you may be asked to provide the following information: • The number of beeps. • The computer model and serial number. Your support provider can interpret the numbers of beeps if you place a telephone handset near the computer and replay the failure code. When using automated interpretation you simply have to place a telephone handset near the computer and replay the failure code. Your support provider is able to decode the computer model, its serial number and the failure code. Manual Troubleshooting For Web-based hardware troubleshooting on Vectra, Kayak and Brio PCs, and on e-PCs, see the information on the HP Web page: www.support.kayak.hp.com/ediagtools/start.html A link from this page will guide you to the HP Customer Support site for web-based hardware troubleshooting with e-Diagtools (this service will be implemented during the second half of the year 2000). 4 English

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1
Pre-Boot Diagnostics
What to Do if You Get an Error Code
4
English
What to Do if You Get an Error Code
Contact your support provider and report the failure.
The Pre-Boot Microcontroller failure codes allows manual and
automated interpretation of the computer’s failure.
When using manual interpretation, you may be asked to provide the
following information:
•
The number of beeps.
•
The computer model and serial number.
Your support provider can interpret the numbers of beeps if you place
a telephone handset near the computer and replay the failure code.
When using automated interpretation you simply have to place a
telephone handset near the computer and replay the failure code. Your
support provider is able to decode the computer model, its serial
number and the failure code.
Manual Troubleshooting
For Web-based hardware troubleshooting on
Vectra
, Kayak and Brio
PCs, and on e-PCs, see the information on the HP Web page:
www.support.kayak.hp.com/ediagtools/start.html
A link from this page will guide you to the HP Customer Support site
for web-based hardware troubleshooting with e-Diagtools (this service
will be implemented during the second half of the year 2000).