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Sending the Support Ticket to Your Support Provider, Utility Partition Version

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7 The Support Ticket Sending the Support Ticket to Your Support Provider Sending the Support Ticket to Your Support Provider Ensure you have entered the appropriate e-mail addresses for the following actions. Utility Partition Version You can send the Support Ticket from e-Diagtools after the basic system test or after the advanced system test. Alternatively, you can send the last Support Ticket you created following this procedure: 1 Shut down the operating system and restart your computer. 2 After the initial splash screen with the logo, a message is displayed: Press to enter HP Utility Partition ... or any other key to proceed 3 Press the function key. The following boot menu appears: 4 Press 5. An e-DiagTools-style screen appears. 5 The following are supported: sends the Support Ticket saves the Support Ticket to floppy disk opens the Support Ticket Viewer (like an editor) 44 English

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7
The Support Ticket
Sending the Support Ticket to Your Support Provider
44
English
Sending the Support Ticket to Your Support Provider
Ensure you have entered the appropriate e-mail addresses for the
following actions.
Utility Partition Version
You can send the Support Ticket from e-Diagtools after the basic
system test or after the advanced system test.
Alternatively, you can send the last Support Ticket you created
following this procedure:
1
Shut down the operating system and restart your computer.
2
After the initial splash screen with the logo, a message is displayed:
Press <F10> to enter HP Utility Partition ...
or any other key to proceed
3
Press the
<F10>
function key. The following boot menu appears:
4
Press 5.
An e-DiagTools-style screen appears.
5
The following are supported:
<F2>
sends the Support Ticket
<F4>
saves the Support Ticket to floppy disk
<F7>
opens the Support Ticket Viewer (like an editor)