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What to Do if a Test Fails, Utility Partition Version, CD-ROM Version

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6 Advanced System Tests What to Do if a Test Fails What to Do if a Test Fails The following actions are recommended: Utility Partition Version 1 Press to create a Support Ticket. The Support Ticket is a complete record of the test results. It is the most effective way to communicate the problem to your support provider. (To learn more about the Support Ticket, refer to chapter 7.) 2 Press to exit the Advanced System Tests. 3 If you need assistance, contact your support provider. You can e-mail or fax them the Support Ticket. At this point, you may have sufficient information to resolve the problem. If so, you can press to exit e-Diagtools. CD-ROM Version 1 Press to exit the Advanced System Tests. 2 Press to create a Support Ticket and save it to a floppy disk (the default). The Support Ticket is a complete record of the test results. It is the most effective way to communicate the problem to your support provider. (To learn more about the Support Ticket, refer to chapter 7.) 3 Contact your support provider for if you need assistance. You can email or fax them the Support Ticket. At this point, you may have sufficient information to resolve the problem. If so, you can press to exit e-Diagtools, or press to return to the Advanced System Tests. English 39

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English
39
6
Advanced System Tests
What to Do if a Test Fails
What to Do if a Test Fails
The following actions are recommended:
Utility Partition Version
1
Press <
T
> to create a Support Ticket. The Support Ticket is a
complete record of the test results. It is the most effective way to
communicate the problem to your support provider. (To learn more
about the Support Ticket, refer to chapter 7.)
2
Press <
Esc
> to exit the Advanced System Tests.
3
If you need assistance, contact your support provider. You can e-mail
or fax them the Support Ticket.
At this point, you may have sufficient information to resolve the
problem. If so, you can press <
F3
> to exit e-Diagtools.
CD-ROM Version
1
Press <
Esc
> to exit the Advanced System Tests.
2
Press
<
F4
> to create a Support Ticket and save it to a floppy disk
(the default). The Support Ticket is a complete record of the test
results. It is the most effective way to communicate the problem to
your support provider. (To learn more about the Support Ticket,
refer to chapter 7.)
3
Contact your support provider for if you need assistance. You can e-
mail or fax them the Support Ticket.
At this point, you may have sufficient information to resolve the
problem. If so, you can press <
F3
> to exit e-Diagtools, or press <
F2
> to
return to the Advanced System Tests.