HP Brio ba410 hp brio ba410 pcs, hp kayak xm600 series 2 pcs, e-Diagtools 3.01 - Page 22

BIOS Update Clearing its Settings, Run e-Diagtools, Support Ticket, Please

Get HP Brio ba410 PDF manuals and user guides View all HP Brio ba410 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 22 highlights

CAUTION CAUTION 2 Running e-Diagtools Running e-Diagtools from the Utility Partition on your Hard Disk Once the BIOS update has been completed, you will be asked to restart your computer. During the BIOS update do not turn off your computer. BIOS Update Clearing its Settings Checks for a BIOS update and, if available, installs it on your system and resets the BIOS settings to their default values. For more information on how to configure e-Diagtools to update the BIOS refer to "Setting up the e-Support Features", on page 13. e-Diagtools performs the same procedure described in BIOS Update above and resets the BIOS settings to their default values. Please ensure you have a record of your computer's BIOS configuration before clearing its settings. During the BIOS update do not turn off your computer. Run e-Diagtools Runs e-Diagtools Hardware Diagnostics, and optionally sends the Support Ticket to your support provider. This process is described in subsequent Chapters of this Guide. Support Ticket Sends the last Support Ticket available to your support provider by e-mail. Your support provider can be an Authorized Support Provider, an internal helpdesk, or HP. In order to have an up-to-date Support Ticket, first run e-DiagTools. Ensure you enter the correct e-mail addresses. In a typical situation you will communicate with a support agent who then requests that you send the Support Ticket by e-mail, and provides an e-mail address. Do not send the Support Ticket without voice confirmation, unless you have already ensured that your support provider knows an action is necessary. English 9

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
English
9
2
Running e-Diagtools
Running e-Diagtools from the Utility Partition on your Hard Disk
Once the BIOS update has been completed, you will be asked to restart
your computer.
CAUTION
During the BIOS update do not turn off your computer.
BIOS Update Clearing its Settings
Checks for a BIOS update and, if available, installs it on your system
and resets the BIOS settings to their default values. For more
information on how to configure e-Diagtools to update the BIOS refer
to
"Setting up the e-Support Features", on page 13.
e-Diagtools performs the same procedure described in BIOS Update
above and resets the BIOS settings to their default values.
Please
ensure you have a record of your computer's BIOS
configuration before clearing its settings
.
CAUTION
During the BIOS update do not turn off your computer.
Run e-Diagtools
Runs e-Diagtools Hardware Diagnostics, and optionally sends the
Support Ticket to your support provider. This process is described in
subsequent Chapters of this Guide.
Support Ticket
Sends the last Support Ticket available to your support provider by
e-mail. Your support provider can be an Authorized Support Provider,
an internal helpdesk, or HP. In order to have an up-to-date Support
Ticket, first run e-DiagTools.
Ensure you enter the correct e-mail addresses. In a typical situation
you will communicate with a support agent who then requests that you
send the Support Ticket by e-mail, and provides an e-mail address. Do
not send the Support Ticket without voice confirmation, unless you
have already ensured that your support provider knows an action is
necessary.