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Test Result: FAILED, The Support Ticket is

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5 e-Diagtools Basic System Test Test Result: FAILED Test Result: FAILED Test failure does not necessarily mean that a component needs replacement. For example, it may simply mean that there is a configuration error or that there is a loose cable. The following actions are recommended: • If you are running the CD-ROM version of e-Diagtools, create a Support Ticket now (function key ). The Support Ticket is a complete record of the test results. It is the most effective way to communicate the problem to your support provider. To learn more about the Support Ticket, refer to chapter 7. • If you are a novice user, contact your support provider for assistance. You can e-mail or fax them the Support Ticket. • If using the HP Utility Partition version of e-Diagtools, function key will repeat the audio error code signal. This "beep code" can be replayed to your support-provider to facilitate troubleshooting (see chapter 1). • If you are an intermediate or experienced user, you can proceed to the Advanced Tests to investigate the error in greater depth if necessary. At this point, you may have sufficient information to resolve the problem. If so, you can exit e-Diagtools after creating the Support Ticket. You can repeat the basic system test if desired (CD-ROM version only). To do this, press . NOTE e-Diagtools can only display one error at a time. Thus, after fixing a problem detected by the hardware diagnostics, it is recommended to run e-Diagtools again. English 29

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English
29
5
e-Diagtools Basic System Test
Test Result: FAILED
Test Result:
FAILED
Test failure does not necessarily mean that a component needs
replacement. For example, it may simply mean that there is a
configuration error or that there is a loose cable.
The following actions are recommended:
•
If you are running the CD-ROM version of e-Diagtools, create a
Support Ticket now (function key
<F4>
). The Support Ticket is a
complete record of the test results. It is the most effective way to
communicate the problem to your support provider. To learn more
about the Support Ticket, refer to chapter 7.
•
If you are a novice user, contact your support provider for assistance.
You can e-mail or fax them the Support Ticket.
•
If using the HP Utility Partition version of e-Diagtools, function key
<F11>
will repeat the audio error code signal. This “beep code” can
be replayed to your support-provider to facilitate troubleshooting
(see chapter 1).
•
If you are an intermediate or experienced user, you can proceed to
the Advanced Tests to investigate the error in greater depth if
necessary.
At this point, you may have sufficient information to resolve the
problem. If so, you can exit e-Diagtools after creating the Support
Ticket.
You can repeat the basic system test if desired (CD-ROM version only).
To do this, press
<F5>
.
NOTE
e-Diagtools can only display one error at a time. Thus, after fixing a
problem detected by the hardware diagnostics, it is recommended to
run e-Diagtools again.