HP C3982A User Manual - Page 87

Troubleshooting Checklist

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Troubleshooting Checklist If the printer is not responding properly, complete the following checklist in order. If the printer does not pass a step, follow the corresponding troubleshooting suggestions. Make sure the printer Ready (front) light is on. • If no lights are on: • Check the power cord connections. • Check the On/Off switch. • Check the power source. • If the Error (back) light is on, go to page 5-12. • If any other light sequences are on, check the status messages starting on page 2-6. Press [Go] to print a demo page to verify that the printer is feeding paper correctly. • If a demo page does not print: • Check the paper supply in Tray 2. (See page 1-7.) • Check the print queue or print spooler to see if the printer has been paused. • If the page jams in the printer, go to page 5-2. Check the demo page to see if it printed correctly. • If there is a print quality problem, go to page 5-7. Print a short document from a software application to verify the computer and printer are connected and are communicating correctly. • If the page does not print: • Check the cable connection between the printer and computer. • Make sure you are using the proper cable. (See page 1-8.) • Check the software application to make sure you are using the proper printer driver and port. • If the page is interrupted during printing, go to "Blank, Distorted, or Incomplete Printing" on page 5-15. 5-10 Problem Solving EN

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Troubleshooting Checklist
If the printer is not responding properly, complete the following
checklist in order. If the printer does not pass a step, follow the
corresponding troubleshooting suggestions.
Make sure the printer Ready (front) light is on.
•
If no lights are on:
• Check the power cord connections.
• Check the On/Off switch.
• Check the power source.
•
If the Error (back) light is on, go to page 5-12.
•
If any other light sequences are on, check the status
messages starting on page 2-6.
Press
[Go]
to print a demo page to verify that the printer is
feeding paper correctly.
•
If a demo page does not print:
• Check the paper supply in Tray 2. (See page 1-7.)
• Check the print queue or print spooler to see if the printer
has been paused.
•
If the page jams in the printer, go to page 5-2.
Check the demo page to see if it printed correctly.
•
If there is a print quality problem, go to page 5-7.
Print a short document from a software application to verify
the computer and printer are connected and are
communicating correctly.
•
If the page does not print:
• Check the cable connection between the printer and
computer.
• Make sure you are using the proper cable. (See page 1-8.)
• Check the software application to make sure you are
using the proper printer driver and port.
•
If the page is interrupted during printing, go to “Blank,
Distorted, or Incomplete Printing” on page 5-15.
5-10
Problem Solving
EN