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HP CP4005n HP Color LaserJet CP4005 - User Guide - Page 223

Troubleshooting common Macintosh problems, Solving problems with Mac OS X

UPC - 882780717046

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Troubleshooting common Macintosh problems This section lists problems that can occur when using Mac OS 9.x or Mac OS X. Solving problems with Mac OS X. Table 8-25 Problems with Mac OS X The printer driver is not listed in the Print Center or Printer Setup Utility. Cause Solution The printer software might not have been installed or was installed incorrectly. The Postscript Printer Description (PPD) file is corrupt. Make sure that the printer PPD is in the following hard-drive folder: Library/Printers/PPDs/Contents/Resources/ .lproj, where is the two-letter language code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions. Delete the PPD file from the following hard-drive folder: Library/ Printers/PPDs/Contents/Resources/.lproj, where is the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions. The printer name, IP address, or Bonjour host name does not appear in the printer list in the Print Center or Printer Setup Utility. Cause Solution The printer might not be ready. Make sure that the cables are connected correctly, the printer is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port. The wrong connection type might be selected. Make sure that USB, IP Printing, or Bonjour is selected, depending on the type of connection that exists between the printer and the computer. The wrong printer name, IP address, or Bonjour host name is being used. Print a configuration page in order to check the printer name, IP address, or Bonjour host name. Verify that the name, IP address, or Bonjour host name on the configuration page matches the printer name, IP address, or Bonjour host name in the Print Center or Printer Setup Utility. The interface cable might be defective or of poor quality. Replace the interface cable. Make sure to use a high-quality cable. The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility. Cause Solution The printer might not be ready. Make sure that the cables are connected correctly, the printer is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port. The printer software might not have been installed or was installed incorrectly. Make sure that the printer PPD is in the following hard-drive folder: Library/Printers/PPDs/Contents/Resources/ .lproj, where is the two-letter language code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions. ENWW Troubleshooting common Macintosh problems 207

Section	Page
Printer basics	17
Quick access to printer information	18
World Wide Web links	18
User guide links	18
Where to look for more information	18
Setting up the printer	18
Using the printer	19
Printer configurations	20
HP Color LaserJet CP4005n (product number CB503A)	20
HP Color LaserJet CP4005dn (product number CB504A)	20
Printer features	21
Walk around	23
Printer software	25
Software	25
Software features	25
Driver Autoconfiguration	25
Update Now	25
HP Driver Preconfiguration	25
Installing the printing system software	26
Installing Windows printing system software for direct connections	26
Installing the software after the USB cable has been connected	27
Installing Windows printing system software for networks	27
Setting up a Windows computer to use the network printer with Windows-sharing	28
Uninstalling the software	28
Removing software from Windows operating systems	28
Software for networks	28
HP Web Jetadmin	29
Utilities	29
HP Easy Printer Care Software	29
Embedded Web server	30
Features	30
Other components and utilities	30
Printer drivers	32
Supported printer drivers	32
Additional drivers	32
Select the correct printer driver	33
Printer-driver Help (Windows)	33
Gaining access to the printer drivers	33
Printer drivers for Macintosh computers	35
Supported printer drivers	35
Gaining access to the printer drivers	35
Software for Macintosh computers	37
Installing Macintosh printing system software for networks	37
Installing Macintosh printing system software for direct connections (USB)	38
To remove software from Macintosh operating systems	38
Using the HP Printer Utility for Macintosh	39
Opening the HP Printer Utility	39
Printing a cleaning page	39
Printing a configuration page	39
Viewing supplies status	40
Ordering supplies online and using other support features	40
Uploading a file to the printer	40
Updating the firmware	41
Activating the two-sided printing (duplexing) mode	41
Printing stored jobs	41
Configuring trays	41
Changing network settings	42
Opening the embedded Web server	42
Setting up e-mail alerts	42
Print media specifications	44
Supported media weights and sizes	44
Control panel	47
Introduction	48
Display	48
Accessing the control panel from a computer	50
Control panel buttons	51
Interpreting control panel indicator lights	52
Control panel menus	53
Getting started basics	53
Menu hierarchy	54
To enter the menus	54
Retrieve job menu	54
Information menu	54
Paper handling menu	55
Configure device menu	55
Diagnostics menu	56
Retrieve job menu	58
Information menu	59
Paper handling menu	60
Configure device menu	61
Printing menu	61
Print quality menu	62
System setup menu	64
I/O menu	67
Resets menu	67
Diagnostics menu	69
Changing printer control panel configuration settings	70
Show IP address	70
Showing the IP address	70
Color/black mix	70
Setting the color/black mix	70
Tray behavior options	71
Setting the printer to use the requested tray	71
Setting manually feed prompt	72
Setting the printer default for PS defer media	72
Setting the printer to use size/type prompt	73
Setting the printer to use another tray	73
Setting the printer to duplex blank pages	73
Setting the printer to rotate images	74
Sleep delay	74
Setting sleep delay	74
Disabling/enabling sleep mode	75
Wake time	75
Setting the wake time	75
Display brightness	76
Setting the display brightness	76
Personality	77
Setting the personality	77
Clearable warnings	77
Setting the clearable warnings	77
Auto continue	78
Setting auto continue	78
Replace supplies	78
Setting replace supplies response	79
Order at	79
Setting order at response	79
Color supply out	79
Setting color supply out response	80
Jam recovery	80
Setting jam recovery response	80
RAM disk	81
Changing RAM disk behavior	81
Language	81
Selecting the language	81
Selecting the language if the display is in a language you do not understand	82
Using the printer control panel in shared environments	83
I/O configuration	85
Network configuration	86
Configuring TCP/IP parameters	86
Manually configuring TCP/IP parameters from the printer control panel	86
Setting an IP address	86
Setting the subnet mask	87
Setting the default gateway	88
USB configuration	89
HP Jetdirect print servers	90
Available software solutions	90
Wireless printing	91
IEEE 802.11 standard	91
Printing tasks	93
Controlling print jobs	94
Source	94
Type and size	94
Print setting priorities	94
Selecting print media	96
Media to avoid	96
Paper that can damage the printer	96
Automatic media type sensing (auto sense mode)	97
Tray 1 sensing	97
Tray 2 and optional Tray 3 sensing	98
Configuring input trays	99
Configuring trays when the printer gives a prompt	99
Configuring a tray when loading paper	99
Configuring a tray to match print job settings	100
Configuring trays using the paper handling menu	100
Configuring Tray 2 and optional Tray 3 for a custom paper size	101
Printing from Tray 1 (multipurpose tray)	102
Loading Tray 1	102
Printing envelopes from Tray 1	103
Loading envelopes into Tray 1	103
Printing envelopes	104
Printing from Tray 2 or optional Tray 3	104
Loading detectable standard-sized media into Tray 2 and optional Tray 3	105
Loading undetectable standard-sized media into Tray 2 and optional Tray 3	107
Loading custom-sized media into Tray 2 and optional Tray 3	109
Printing on special media	111
Transparencies	111
Glossy paper	111
Colored paper	112
Envelopes	112
Labels	112
Heavy paper	112
HP LaserJet Tough paper	113
Preprinted forms and letterhead	113
Recycled paper	114
Using features in the printer driver	115
Creating and using quick sets	115
Creating and using watermarks	116
Resizing documents	116
Setting a custom paper size from the printer driver	117
Using different paper/covers	117
Printing a blank first page	117
Printing multiple pages on one sheet of paper	117
Printing on both sides of the paper	118
To print on both sides by using the duplex-printing accessory	118
To print on both sides manually	119
Layout options for printing on both sides	119
Setting the color options	120
Using the HP Digital Imaging Options dialog box	120
Using the Services tab	121
Using features in the Macintosh printer driver	122
Creating and using presets in Mac OS X	122
Printing a cover page	122
Printing multiple pages on one sheet of paper	123
Printing on both sides of the paper	123
Setting the color options	124
Two-sided (duplex) printing	126
Control panel settings for automatic two-sided printing	127
To enable or disable two-sided printing from the printer control panel	127
Options for binding two-sided printing jobs	128
Manual two-sided printing	128
Printing booklets	129
Special printing situations	130
Printing a different first page	130
Printing a blank back cover	130
Printing on custom-size media	130
Stopping a print request	131
Stopping the current print job from the printer control panel	131
Stopping the current print job from a software application	131
Job storage features	132
Proofing and holding a job	132
Printing stored jobs	132
Deleting stored jobs	132
Private jobs	133
Printing a private job	133
Deleting a private job	134
Mopier mode	134
Managing memory	136
Managing the printer	137
Printer information pages	138
Menu map	138
Configuration page	138
Supplies status page	139
Usage page	139
Demo page	140
Print CMYK samples	140
Print RGB samples	140
File directory	141
PCL or PS font list	141
Event log	141
Using the embedded Web server	142
Accessing the embedded Web server	142
Information tab	143
Settings tab	143
Setting the real-time clock	144
Networking tab	144
Other links	144
Using the HP Easy Printer Care Software	145
Supported operating systems	145
To use the HP Easy Printer Care Software	145
HP Easy Printer Care Software sections	145
Color	147
Using color	148
HP ImageREt 3600	148
Paper selection	148
Color options	148
sRGB	148
Printing in four colors — CMYK	149
CMYK ink set emulation (PostScript only)	149
Color matching	150
Sample book color matching	150
Printing color samples	150
Managing printer color options on Windows computers	152
Print in grayscale	152
RGB Color (Color Themes)	152
Automatic or manual color adjustment	152
Manual color options	153
Restricting color printing	154
Managing printer color options on Macintosh computers	155
Print Color as Gray	155
Advanced color options for text, graphics, and photographs	155
Halftone options	155
Neutral Grays	155
RGB Color	156
Edge Control	156
Maintenance	157
Managing print cartridges	158
HP print cartridges	158
Non-HP print cartridges	158
Print cartridge authentication	158
HP fraud hotline	158
Print cartridge storage	159
Print cartridge life expectancy	159
Checking the print cartridge life	159
Using the printer control panel	159
Using the embedded Web server	159
Using HP Easy Printer Care Software	159
Using HP Web Jetadmin	159
Changing print cartridges	160
Replacing a print cartridge	160
To replace the print cartridge	160
Replacing supplies	163
Locating supplies	163
Supply replacement guidelines	163
Making room around the printer for replacing supplies	164
Approximate replacement intervals for supplies	164
Using the cleaning page	165
Configuring alerts	168
Problem solving	169
Basic troubleshooting checklist	170
Factors affecting printer performance	171
Troubleshooting information pages	172
Configuration page	172
Paper path test page	172
Registration page	173
Event log	173
Control panel message types	174
Status messages	174
Warning messages	174
Error messages	174
Critical error messages	174
Control panel messages	175
Message listing	175
Paper jams	199
Paper jam recovery	199
To disable paper jam recovery	200
Common causes of paper jams	201
Paper jams	201
Clearing jams	202
Jam in Tray 1	202
Jam in Tray 2 or optional Tray 3	203
Jams in top cover area	204
Clearing a jam in the top cover area	205
Clearing other jams	207
Media-handling problems	210
Multiple sheets	210
Incorrect page size	210
Incorrect tray	211
Automatic feed error	211
Tray 2 or optional Tray 3 feed error	211
Special media feed error	212
Envelope printing error	213
Output quality	213
Duplexing error	214
Printer response problems	215
Control panel display is blank	215
Printer does not print	215
Printer not receiving data	216
Printer selection	216
Printer control panel problems	218
Control panel setting	218
Selecting optional Tray 3	218
Incorrect printer output	219
Incorrect fonts	219
Symbol sets	219
Drifting text	219
Output errors	219
Partial printout	220
Guidelines for printing with different fonts	220
Software application problems	221
System selection through software	221
Font selection from software	221
Color selection from software	221
Optional Tray 3 and duplexer recognition	222
Troubleshooting common Macintosh problems	223
Solving problems with Mac OS X.	223
Color printing problems	226
Printout color error	226
Incorrect shade	226
Missing color	226
Cartridge error	227
Color match error	227
Print quality troubleshooting	228
Print quality problems associated with media	228
Overhead transparency defects	228
Print quality problems associated with the environment	229
Print quality problems associated with jams	229
Print quality troubleshooting pages	229
Print quality troubleshooting tool	229
Calibrating the printer	230
Repetitive defect ruler	230
Print quality defect chart	231
Working with memory	237
Printer memory	238
Installing memory	239
Installing DDR memory DIMMs	239
Enabling memory	244
To enable memory for Windows 2000 and Windows XP	244
Supplies and accessories	245
Ordering directly through the embedded Web server (for printers with network connections)	246
Part numbers	247
Service and Support	251
Hewlett-Packard limited warranty statement	252
Print cartridge limited warranty statement	253
Fuser and transfer unit limited warranty statement	254
HP maintenance agreements	255
On-site service agreements	255
Priority on-site service	255
Next-day on-site service	255
Weekly (volume) on-site service	255
Printer specifications	257
Physical dimensions	258
Electrical specifications	259
Acoustic emissions	260
Environmental specifications	261
Regulatory information	263
FCC regulations	264
FCC regulations	264
Environmental product stewardship program	265
Protecting the environment	265
Ozone production	265
Power consumption	265
Paper use	265
Plastics	265
HP LaserJet print supplies	265
Return and recycling instructions	266
United States and Puerto Rico	266
Multiple returns (two to eight cartridges)	266
Single returns	266
Shipping	266
Non-US returns	266
Paper	266
Material restrictions	266
Disposal of waste equipment by users in private households in the European Union	267
Material Safety Data Sheet (MSDS)	267
For more information	268
Declaration of Conformity	269
Safety statements	270
Laser safety	270
Canadian DOC regulations	270
EMI statement (Korea)	270
VCCI statement (Japan)	270
AC cordset statement (Japan)	270
Laser Statement for Finland	271
Glossary	273

Match case Limit results 1 per page

Troubleshooting common Macintosh problems

This section lists problems that can occur when using Mac OS 9.

or Mac OS X.

Solving problems with Mac OS X.

Table 8-25

Problems with Mac OS X

The printer driver is not listed in the Print Center or Printer Setup Utility.

Cause

Solution

The printer software might not have been installed or was installed

incorrectly.

Make sure that the printer PPD is in the following hard-drive folder:

Library/Printers/PPDs/Contents/Resources/

<lang>.lproj

, where <lang> is the two-letter language code for

the language that you are using. If necessary, reinstall the software.

See the getting started guide for instructions.

The Postscript Printer Description (PPD) file is corrupt.

Delete the PPD file from the following hard-drive folder:

Library/

Printers/PPDs/Contents/Resources/<lang>.lproj

where <lang> is the two-letter language code for the language that

you are using. Reinstall the software. See the getting started guide

for instructions.

The printer name, IP address, or Bonjour host name does not appear in the printer list in the Print Center or Printer Setup Utility.

Cause

Solution

The printer might not be ready.

Make sure that the cables are connected correctly, the printer is on,

and the ready light is on. If you are connecting through a USB or

Ethernet hub, try connecting directly to the computer or use a different

port.

The wrong connection type might be selected.

Make sure that

USB

IP Printing

, or

Bonjour

is selected, depending

on the type of connection that exists between the printer and the

computer.

The wrong printer name, IP address, or Bonjour host name is being

used.

Print a configuration page in order to check the printer name, IP

address, or Bonjour host name. Verify that the name, IP address, or

Bonjour host name on the configuration page matches the printer

name, IP address, or Bonjour host name in the Print Center or Printer

Setup Utility.

The interface cable might be defective or of poor quality.

Replace the interface cable. Make sure to use a high-quality cable.

The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility.

Cause

Solution

The printer might not be ready.

Make sure that the cables are connected correctly, the printer is on,

and the ready light is on. If you are connecting through a USB or

Ethernet hub, try connecting directly to the computer or use a different

port.

The printer software might not have been installed or was installed

incorrectly.

Make sure that the printer PPD is in the following hard-drive folder:

Library/Printers/PPDs/Contents/Resources/

<lang>.lproj

, where <lang> is the two-letter language code for

the language that you are using. If necessary, reinstall the software.

See the getting started guide for instructions.

ENWW

Troubleshooting common Macintosh problems

207