HP LaserJet 4v/mv HP LaserJet 4V and 4MV Printer - User’s Guide, C314 - Page 110

Computer, network, or I/O port problems

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Computer, network, or I/O port problems Situation Solution Printer interface problems. Run a self test to verify that the interface configurations shown on the printout match those on your host computer (see Chapter 5 for self test information). Computer software problem. Check that your computer is working correctly by printing from a software application you know works or by printing a plain MS-DOS file (for example, C:\dir>LPTn where n is the number of the computer port the printer is connected to, for example LPT1) to see if the problem is with your software application or printer driver. Software is selecting the Check your software application to be sure the print job is being sent to wrong port. the correct port (LPT1, for example). Printer port problem. Check that your computer's port is configured and working properly. One way to check this is to connect another printer, if available, to that port on your computer and print an application you know works. Printer is in Power Save mode and a message on your computer screen says the printer port is not responding. 1. Turn Power Save off (see "Saving Power with the Power Save Feature" in Chapter 5). 2. Increase the I/0 timeout duration in your software application (see your software application manual). Network or shared printer problems. Check to ensure there are no network or shared printer problems by connecting your computer directly to the printer and printing from an application you know works. If you suspect network problems, check with your network administrator or consult the network documentation that came with your MIO card. Computer displays DOS messages such as: Write Fault Error Writing Device LPTn: Abort, Retry, Ignore? 1. Add a Mode command to your computer's AUTOEXEC.BAT file for the parallel port. It should be inserted immediately following the PATH statement: For DOS versions below 4.0, add: MODE LPT1:,,P For DOS versions 4.0 and greater, add: MODE LPT1:,,B 2. Your I/O cable might be faulty; see "Garbled pages print ..." situation in the "Blank, Garbled, or Incomplete Pages Print or Printing is interrupted" table on the following page. Solving Printer Problems 8-5

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Computer, network, or I/O port problems
Situation
Solution
Printer interface problems.
Run a self test to verify that the interface configurations shown on the
printout match those on your host computer (see Chapter 5 for self test
information).
Computer software
problem.
Check that your computer is working correctly by printing from a
software application you know works or by printing a plain MS-DOS file
(for example,
C:\dir>LPTn
where n is the number of the computer port
the printer is connected to, for example LPT1) to see if the problem is
with your software application or printer driver.
Software is selecting the
wrong port.
Check your software application to be sure the print job is being sent to
the correct port (LPT1, for example).
Printer port problem.
Check that your computer’s port is configured and working properly.
One way to check this is to connect another printer, if available, to that
port on your computer and print an application you know works.
Printer is in Power Save
mode and a message on
your computer screen
says the printer port is not
responding.
1.
2.
Turn Power Save off (see “Saving Power with the Power Save
Feature” in Chapter 5).
Increase the I/0 timeout duration in your software application (see
your software application manual).
Network or shared printer
problems.
Check to ensure there are no network or shared printer problems by
connecting your computer directly to the printer and printing from an
application you know works.
If you suspect network problems, check
with your network administrator or consult the network documentation
that came with your MIO card.
Computer displays DOS
messages such as:
Write Fault Error
Writing Device LPTn:
Abort, Retry, Ignore?
1.
2.
Add a Mode command to your computer’s AUTOEXEC.BAT file for
the parallel port.
It should be inserted immediately following the
PATH statement:
For DOS versions below 4.0, add:
MODE LPT1:,,P
For DOS versions 4.0 and greater, add:
MODE LPT1:,,B
Your I/O cable might be faulty; see “Garbled pages print ...”
situation in the “Blank, Garbled, or Incomplete Pages Print or
Printing is interrupted” table on the following page.
Solving Printer Problems 8-5