HP LaserJet 4v/mv HP LaserJet 4V and 4MV Printer - User’s Guide, C314 - Page 160

Help From the HP Customer Support, Center - - 50 service

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Help From the HP Customer Support Center If your organization's support personnel or your dealer are unable to answer your question, Hewlett-Packard has a Customer Support Center available to help you. It is available from 7 a.m. until 6 p.m.; (Mountain Time) on Monday, Tuesday, Thursday, and Friday; and 7 a.m. until 4 p.m. on Wednesday. Be sure to obtain the model number and serial number of your printer before you call. Before contacting the Customer Support Center, try the following: • Read and try the troubleshooting suggestions in Chapter 8. • Print the Configuration and Typeface pages, if possible (see Chapter 4, "Understanding the Control Panel"). • Check with your software vendor for help if you suspect a software problem. • Call the HP First and Audio Tips (see the inside front cover). In Warranty Support If you are still having difficulties and your printer is within the warranty period of one year, call HP Customer Support at (208) 323 2551 (U.S.). Outside the U.S., contact your local HP Sales and Service office or HP reseller. Out Of Warranty Support If you are still having difficulty, and your printer is past the one year warranty, you have two choices for support: 1 You can call, (900) 555-1500 (U.S.) at $2.50* per minute. 2 You can call, (800) 999-1148 (U.S.) at $25.00* per call (VISA or Master Card). Outside the U.S., contact your local HP Sales and Service office or HP reseller. * Prices subject to change without notice. Warranty and Software License E-5

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Help From the HP Customer Support
Center
If your organization’s support personnel or your dealer are unable to answer
your question, Hewlett-Packard has a Customer Support Center available to
help you. It is available from 7 a.m. until 6 p.m.; (Mountain Time) on
Monday, Tuesday, Thursday, and Friday; and 7 a.m. until 4 p.m. on
Wednesday.
Be sure to obtain the
model number and serial number
of your printer before you call
.
Before contacting the Customer Support Center, try the following:
•
Read and try the troubleshooting suggestions in Chapter 8.
•
Print the Configuration and Typeface pages, if possible (see Chapter 4,
“Understanding the Control Panel”).
•
Check with your software vendor for help if you suspect a software problem.
•
Call the HP First and Audio Tips (see the inside front cover).
In Warranty Support
If you are still having difficulties and your printer is within the warranty
period of one year, call HP Customer Support at (208) 323 2551 (U.S.).
Outside the U.S., contact your local HP Sales and Service office or HP
reseller.
Out Of Warranty Support
If you are still having difficulty, and your printer is past the one year
warranty, you have two choices for support:
1
You can call, (900) 555-1500 (U.S.) at $2.50* per minute.
2
You can call, (800) 999-1148 (U.S.) at $25.00* per call (VISA or Master
Card).
Outside the U.S., contact your local HP Sales and Service office or HP
reseller.
*
Prices subject to change without notice
.
Warranty and Software License E-5