HP LaserJet 4v/mv HP LaserJet 4V and 4MV Printer - User’s Guide, C314 - Page 112
Blank, garbled, or incomplete s print or printing is interrupted
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Blank, garbled, or incomplete pages print or printing is interrupted Situation Solution Blank pages print. Turn the printer off then back on. Toner cartridge sealing tape has not been removed (see the Getting Started Guide or the installation guide that came with your toner cartridge). Garbled pages print, there are overprints, or a portion of a page prints. Data is missing, but there are no printer messages. 1. Ensure that your software application is configured for the correct printer. 2. Replace the printer interface (I/O) cable with a cable you know works to see if the cable is defective. 3. Your parallel printer cable quality may be bad. Use a high-quality cable, see "Accessories and Options" in Chapter 1 for an HP cable part number. 4. Set the PERSONALTY item in the Job Menu to AUTO (see Chapter 4). The printer was set to PCL and a PostScript job was sent to the printer. 5. Data file sent to the printer may be corrupt. Try sending another file to see if it prints. 1. Check your software application to be sure the print file contains no errors. 2. Check your cable to ensure that it is securely connected to both the printer connector and the computer connector. 3. Your parallel printer cable may be defective. Use a high-quality cable; see "Accessories and Options" in Chapter 1 for an HP printer cable part number. 4. Check you printer port or switch box to ensure that the printer is correctly connected. Printing stops in the middle of the job. 1. Check the control panel for an error message. 2. If you are on a network, make sure your computer is correctly configured and there is not a network problem (see your network administrator). 3. Check your line voltage to ensure that it is steady and within printer specifications (see Appendix B, "Environmental Specifications"). 4. Turn the printer off then back on. 5. Check the time-out setting in your network application. It may need to be increased. 6. If you are trying to copy a file to the printer from the DOS prompt, use the copy command: COPY filename LPTn /B (where n=number of printer port, such as LPT1). Solving Printer Problems 8-7