HP LaserJet 8000 HP Digital Sender Module - Administrator's Guide - Page 31
General HP Digital Sender Module troubleshooting, The Send Icon appears
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General HP Digital Sender Module troubleshooting The Send Icon appears q The HP Digital Sender on the control panel but Module software is not is grayed out installed. q The HP Digital Sender Module server is not running. q Install the HP Digital Sender Module software. q Restart the HP Digital Sender Module software using the Services icon found in the Control Panel program group on the PC. q The HP Digital Sender q Open the HP Digital Sender Module Module has not been HP Configuration Utility and verify configured to service this that the MFP has been licensed. In MFP. order to configure an MFP using the q Contact has been lost between the MFP and HP Configuration Utility, the MFP must appear in the Printers folder. the HP Digital Sender q Determine whether there is a Module software. network failure between the HP q The MFP does not have the correct IP address for the HP Digital Sender Module. Digital Sender Module software and MFP. Try sending a print job to the MFP (or using Web JetAdmin to inquire its status) from the PC running the HP Digital Sender Module software. q Verify the IP address of the HP Digital Sender Module on the MFP's About screen and reconfigure the MFP using the HP Configuration Utility, if necessary. The Send Icon is selectable on the control panel, but it says that it cannot contact the HP Digital Sender Module. q The HP Digital Sender Module software is not installed. q Contact has been lost between the MFP and the HP Digital Sender Module. q Install the HP Digital Sender Module software. q Determine whether there is a network failure between the HP Digital Sender Module and MFP. Try sending a print job to the MFP (or using Web JetAdmin to inquire its status) from the PC running HP Digital Sender Module software. While addressing, the MFP no longer autocompletes e-mail addresses. q The address book is q Using the ABM, reload the address corrupt, or it was deleted. book in the MFP. q The address was in the q Consider adding commonly used local cache but was addresses to the global address removed when a recently book. typed address caused the cache to overflow, and the oldest address was removed. EN Troubleshooting the HP Digital Sender Module 29