HP LaserJet 8000 HP Digital Sender Module - Administrator's Guide - Page 33

General HP Digital Sender Module troubleshooting DSSP loses contact between the initial contact and when it tries to send the job. The HP Digital Sender q The job is held by SSA and retries Module server goes down, a periodically until it eventually times network problem occurs, or out, causing the job to fail. for JetSend refuses the connection. The MFP loses power partially during digital sending. q Any partial job information stored on the hard disk will be automatically deleted by SSA when it reboots. The user provides an invalid e-mail address in the From field. If the e-mail is actually q Resend the message using a valid delivered, the recipient will address in the From field. be unable to reply to the message. If the e-mail bounces, an error message will not be delivered. One or more addresses SMTP will validate e-mail q The HP Digital Sender Module will in the To field are addresses only if they reside generate error e-mails to the sender invalid. on the local SMTP gateway. when it detects an "unknown user" Otherwise, a gateway error from SMTP. Other SMTP further down the pipeline will servers will be responsible for perform validation. Before a generating error e-mail messages if document is scanned, the addresses are later found to be HP Digital Sender Module invalid. will verify with the local SMTP gateway that at least one e-mail address is valid. If not, scanning will not begin. HP Digital Sender Module, Image Pipeline, or MIME encoder generates an error while processing an e-mail. q HP Digital Sender Module will generate an e-mail message to the sender, indicating that an unrecoverable error has occurred. HP Digital Sender Module loses contact with the SMTP server. Before the scanning process q If it subsequently loses contact, HP begins, the HP Digital Digital Sender Module will Sender Module contacts the periodically retry the connection. SMTP gateway to ensure it After a fixed period of time, it will is available. If it is not place an error message in the available, the job will not activity log. proceed. EN Troubleshooting the HP Digital Sender Module 31