HP LaserJet 8000 HP Digital Sender Module - Administrator's Guide - Page 50

Restart the HP Digital, the HP Configuration Utility.

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Activity Log Messages (continued) 036/00 Network error during SMTP protocol negotiation. Code: code. The e-mail transmission failed q Make sure all cabling is because of a problem in the securely connected. network. q Make sure the e-mail server and SMTP service are running. q Restart the HP Digital Sender Module. q If the problem persists, note the code and contact your HP-authorized dealer. 037/00 E-mail not delivered to destination name. The e-mail message could not q Check the accuracy of the be delivered to the named e-mail address. destination. The message was q If the problem persists, successfully delivered to at contact your HP-authorized least one of the destinations in dealer. the message. There will be a similar message in the log for each destination that could not be reached. 038/00 The e-mail server rejected the q Make sure the e-mail E-mail sender wasn't accepted e-mail address in the address is correct. from the SMTP server. Name: message. name. q Make sure the e-mail address is in SMTP e-mail format. q If the problem persists, contact your HP-authorized dealer. 041/00 The SMTP server is not available. There is a problem with the e-mail server. q Make sure all cabling is securely connected. q Make sure the e-mail server is running. q Restart the HP Digital Sender Module. q If the problem persists, note the code and contact your HP-authorized dealer. q Make sure the e-mail server address is correct in the HP Configuration Utility. 48 Chapter 3 - Troubleshooting EN

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48
Chapter
3 - Troubleshooting
EN
036/00
Network error during SMTP
protocol negotiation. Code:
code
.
The e-mail transmission failed
because of a problem in the
network.
●
Make sure all cabling is
securely connected.
●
Make sure the e-mail
server and SMTP service
are running.
●
Restart the HP Digital
Sender Module.
●
If the problem persists,
note the code and contact
your HP-authorized dealer.
037/00
E-mail not delivered to
destination
name
.
The e-mail message could not
be delivered to the named
destination. The message was
successfully delivered to at
least one of the destinations in
the message. There will be a
similar message in the log for
each destination that could not
be reached.
●
Check the accuracy of the
e-mail address.
●
If the problem persists,
contact your HP-authorized
dealer.
038/00
E-mail sender wasn’t accepted
from the SMTP server. Name:
name
.
The e-mail server rejected the
e-mail address in the
message.
●
Make sure the e-mail
address is correct.
●
Make sure the e-mail
address is in SMTP e-mail
format.
●
If the problem persists,
contact your HP-authorized
dealer.
041/00
The SMTP server is not
available.
There is a problem with the
e-mail server.
●
Make sure all cabling is
securely connected.
●
Make sure the e-mail
server is running.
●
Restart the HP Digital
Sender Module.
●
If the problem persists,
note the code and contact
your HP-authorized dealer.
●
Make sure the e-mail
server address is correct in
the HP Configuration Utility.
Activity Log Messages (continued)