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Solve connectivity problems, Solve direct-connect problems, Solve network problems

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Solve connectivity problems NOTE: Restore the factory default settings for the product. See Restore factory settings on page 75. If the problem persists, try the solutions in this section. Solve direct-connect problems If you have connected the product directly to a computer, check the cable. ● Verify that the cable is connected to the computer and to the product. ● Verify that the cable is not longer than 2 meters (6 feet). Replace the cable if necessary. ● Verify that the cable is working correctly by connecting it to another product. Replace the cable if necessary. Solve network problems NOTE: Before performing the procedures in this section, restore the product factory-default settings. See Restore factory settings on page 75. Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page. See Print information pages on page 52. 1. Are there any physical connection problems between the workstation or file server and the product? Verify that the network cabling, connections, and router configurations are correct. Verify that the network cable lengths meet network specifications. 2. Are your network cables connected properly? Make sure that the product is attached to the network using the appropriate port and cable. Check each cable connection to make sure it is secure and in the right place. If the problem continues, try a different cable or ports on the hub or transceiver. The amber activity light and the green link status light next to the port connection on the back of the product should be lit. 3. Are the link speed and duplex settings set correctly? Hewlett-Packard recommends leaving this setting in automatic mode (the default setting). 4. Can you "ping" the product? Use the command prompt to ping the product from your computer. For example: ping 192.168.45.39 Ensure that the ping displays round-trip times. If you are able to ping the product, verify that the IP address configuration for the product is correct on the computer. If it is correct, delete and then add the product again. If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the product, and the computer are all configured for the same network. Verify that the ping command is successful for other devices on the network (if not, a firewall might be blocking the ping command). Try opening the embedded Web server to verify that the computer is communicating with the product. 98 Chapter 8 Solve problems ENWW

Section	Page
Product basics	13
Product comparison	14
Environmental features	15
Product features	16
Product views	18
Front and left side view	18
Back view	19
Serial number and model number location	19
Control-panel layout	20
Software for Windows	21
Supported operating systems for Windows	22
Supported printer-drivers for Windows	22
Select the correct printer-driver for Windows	23
HP Universal Print Driver (UPD)	23
Priority for print settings	24
Change printer-driver settings for Windows	25
Remove software for Windows	26
Use the uninstall utility to remove Windows software	26
Use the Windows Control Panel to remove software	26
Supported utilities for Windows	27
HP Web Jetadmin	27
HP Embedded Web Server	27
Use the product with Mac	29
Software for Mac	30
Supported operating systems for Macintosh	30
Supported printer drivers for Macintosh	30
Remove software for Mac	30
Priority for print settings for Mac	31
Change printer-driver settings for Macintosh	31
Software for Mac	32
HP Printer Utility for Mac	32
Supported utilities for Mac	32
HP Embedded Web Server	32
Print with Mac	33
Create and use printing presets in Macintosh	33
Resize documents or print on a custom paper size	33
Print a cover page	33
Print multiple pages on one sheet of paper in Macintosh	34
Print on both sides (duplex) with Mac	35
Automatic	35
Manual	35
Connect the product	37
Supported network operating systems	38
Printer sharing disclaimer	38
Connect with USB	39
HP Smart Install	39
CD installation	39
Connect to a network	40
Supported network protocols	40
Install the product on a wired network	40
Configure network settings	41
View or change network settings	41
Set or change the network password	41
IP address	41
Link speeds and duplex settings	42
Paper and print media	43
Understand paper and print media use	44
Special paper or print media guidelines	45
Change the print driver to match the media type and size	46
Supported paper sizes	47
Supported paper types	48
Tray and bin capacity	49
Load paper trays	50
Priority input slot	50
Main-input tray	50
Paper orientation for loading trays	50
Print tasks	53
Cancel a print job	54
Stop the current print job from the control panel	54
Stop the current print job from the software program	54
Print with Windows	55
Open the Windows printer driver	55
Get help for any print option with Windows	55
Change the number of print copies with Windows	55
Print colored text as black with Windows	56
Save custom print settings for reuse with Windows	56
Use a printing quick set	56
Create a custom printing quick set	56
Improve print quality with Windows	56
Select a page size	56
Select a custom page size	56
Select a paper type	57
Select the print resolution	57
Print the first or last page on different paper with Windows	58
Scale a document to fit page size with Windows	58
Add a watermark to a document with Windows	58
Print on both sides (duplex) with Windows	59
Automatic	59
Manual	60
Create a booklet with Windows	61
Print multiple pages per sheet with Windows	61
Select page orientation with Windows	62
Manage and maintain	63
Print information pages	64
Configuration page	64
Supplies status page	64
Demo page	64
Use the HP Embedded Web Server	65
Open the embedded Web server	65
Embedded Web server sections	66
Information tab	66
Settings tab	66
Networking tab	66
HP Smart Install tab	66
Links	66
Economy settings	67
EconoMode	67
Auto-Off mode	67
Quiet mode settings	68
Manage supplies and accessories	69
Manage print cartridges	69
Print-cartridge storage	69
HP policy on non-HP print cartridges	69
HP fraud hotline and Web site	69
Recycle supplies	69
Replacement instructions	70
Redistribute toner	70
Replace the print cartridge	72
Replace the pickup roller	74
Replace the separation pad	77
Clean the product	80
Clean the pickup roller	80
Clean the paper path	81
Clean the print-cartridge area	82
Clean the exterior	83
Product updates	84
Firmware updates	84
Solve problems	85
Solve general problems	86
Troubleshooting checklist	86
Factors that affect product performance	87
Restore factory settings	87
Interpret control-panel light patterns	88
Clear jams	92
Common causes of jams	92
Jam locations	92
Clear jams from the input trays	93
Clear jams from the duplexer	95
Clear jams from the output areas	97
Clear jams from inside the product	98
Solve repeated jams	101
Change the jam recovery setting	101
Solve paper-handling problems	102
Solve image-quality problems	103
Image defect examples	103
Light print or faded	103
Toner specks	103
Dropouts	104
Vertical lines	104
Gray background	104
Toner smear	105
Loose toner	105
Vertical repetitive defects	105
Misformed characters	105
Page skew	106
Curl or wave	106
Wrinkles or creases	106
Toner scatter outline	107
Moisture	107
Optimize and improve image quality	108
Change print density	108
Solve performance problems	109
Solve connectivity problems	110
Solve direct-connect problems	110
Solve network problems	110
Solve product software problems	112
Solve common Windows problems	112
Solve common Macintosh problems	112
Supplies and accessories	115
Order parts, accessories, and supplies	116
Part numbers	116
Paper-handling accessories	116
Print cartridges	116
Cables and interfaces	116
Service and support	117
Hewlett-Packard limited warranty statement	118
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement	119
End User License Agreement	120
Customer self-repair warranty service	122
Customer support	122
Repack the product	123
Specifications	125
Physical specifications	126
Power consumption, electrical specifications, and acoustic emissions	126
Environmental specifications	126
Regulatory information	127
FCC regulations	128
Environmental product stewardship program	129
Protecting the environment	129
Ozone production	129
Power consumption	129
Toner consumption	129
Paper use	129
Plastics	129
HP LaserJet print supplies	129
Return and recycling instructions	130
United States and Puerto Rico	130
Multiple returns (more than one cartridge)	130
Single returns	130
Shipping	130
Residents of Alaska and Hawaii	130
Non-U.S. returns	131
Paper	131
Material restrictions	131
Disposal of waste equipment by users in private households in the European Union	131
Chemical substances	131
Material Safety Data Sheet (MSDS)	131
For more information	131
Declaration of conformity	133
Safety statements	134
Laser safety	134
Canadian DOC regulations	134
VCCI statement (Japan)	134
Power cord instructions	134
Power cord statement (Japan)	134
EMC statement (Korea)	134
Laser statement for Finland	135
GS statement (Germany)	135
Substances Table (China)	136
Restriction on Hazardous Substances statement (Turkey)	136

Match case Limit results 1 per page

Solve connectivity problems

NOTE:

Restore the factory default settings for the product. See

Restore factory settings

on page

If the problem persists, try the solutions in this section.

Solve direct-connect problems

If you have connected the product directly to a computer, check the cable.

●

Verify that the cable is connected to the computer and to the product.

●

Verify that the cable is not longer than 2 meters (6 feet). Replace the cable if necessary.

●

Verify that the cable is working correctly by connecting it to another product. Replace the cable if

necessary.

Solve network problems

NOTE:

Before performing the procedures in this section, restore the product factory-default settings.

See

Restore factory settings

on page

Check the following items to verify that the product is communicating with the network. Before beginning,

print a configuration page. See

Print information pages

on page

Are there any physical connection problems between the workstation or file server and the product?

Verify that the network cabling, connections, and router configurations are correct. Verify that the

network cable lengths meet network specifications.

Are your network cables connected properly?

Make sure that the product is attached to the network using the appropriate port and cable. Check

each cable connection to make sure it is secure and in the right place. If the problem continues,

try a different cable or ports on the hub or transceiver. The amber activity light and the green link

status light next to the port connection on the back of the product should be lit.

Are the link speed and duplex settings set correctly?

Hewlett-Packard recommends leaving this setting in automatic mode (the default setting).

Can you "ping" the product?

Use the command prompt to ping the product from your computer. For example:

ping 192.168.45.39

Ensure that the ping displays round-trip times.

If you are able to ping the product, verify that the IP address configuration for the product is correct

on the computer. If it is correct, delete and then add the product again.

If the ping command failed, verify that the network hubs are on, and then verify that the network

settings, the product, and the computer are all configured for the same network.

Verify that the ping command is successful for other devices on the network (if not, a firewall might

be blocking the ping command).

Try opening the embedded Web server to verify that the computer is communicating with the

product.

Chapter 8

Solve problems

ENWW