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5. Have any software applications been added to the network? Make sure they are compatible and that they are installed correctly with the correct printer drivers. 6. Are other users able to print? The problem may be workstation-specific. Check the workstation network drivers, printer drivers, and redirection (capture in Novell NetWare). 7. If other users are able to print, are they using the same network operating system? Check your system for proper network operating system setup. 8. Is your protocol enabled? Check the status of your protocol on the configuration page. You can also use the embedded Web server to check the status of other protocols. See Embedded Web server sections on page 54. 9. Does the product appear in HP Web Jetadmin or other management application? ● Verify network settings on the configuration page. ● Confirm the network settings for the product using the product control panel (for products with control panels). ENWW Solve connectivity problems 99

Section	Page
Product basics	13
Product comparison	14
Environmental features	15
Product features	16
Product views	18
Front and left side view	18
Back view	19
Serial number and model number location	19
Control-panel layout	20
Software for Windows	21
Supported operating systems for Windows	22
Supported printer-drivers for Windows	22
Select the correct printer-driver for Windows	23
HP Universal Print Driver (UPD)	23
Priority for print settings	24
Change printer-driver settings for Windows	25
Remove software for Windows	26
Use the uninstall utility to remove Windows software	26
Use the Windows Control Panel to remove software	26
Supported utilities for Windows	27
HP Web Jetadmin	27
HP Embedded Web Server	27
Use the product with Mac	29
Software for Mac	30
Supported operating systems for Macintosh	30
Supported printer drivers for Macintosh	30
Remove software for Mac	30
Priority for print settings for Mac	31
Change printer-driver settings for Macintosh	31
Software for Mac	32
HP Printer Utility for Mac	32
Supported utilities for Mac	32
HP Embedded Web Server	32
Print with Mac	33
Create and use printing presets in Macintosh	33
Resize documents or print on a custom paper size	33
Print a cover page	33
Print multiple pages on one sheet of paper in Macintosh	34
Print on both sides (duplex) with Mac	35
Automatic	35
Manual	35
Connect the product	37
Supported network operating systems	38
Printer sharing disclaimer	38
Connect with USB	39
HP Smart Install	39
CD installation	39
Connect to a network	40
Supported network protocols	40
Install the product on a wired network	40
Configure network settings	41
View or change network settings	41
Set or change the network password	41
IP address	41
Link speeds and duplex settings	42
Paper and print media	43
Understand paper and print media use	44
Special paper or print media guidelines	45
Change the print driver to match the media type and size	46
Supported paper sizes	47
Supported paper types	48
Tray and bin capacity	49
Load paper trays	50
Priority input slot	50
Main-input tray	50
Paper orientation for loading trays	50
Print tasks	53
Cancel a print job	54
Stop the current print job from the control panel	54
Stop the current print job from the software program	54
Print with Windows	55
Open the Windows printer driver	55
Get help for any print option with Windows	55
Change the number of print copies with Windows	55
Print colored text as black with Windows	56
Save custom print settings for reuse with Windows	56
Use a printing quick set	56
Create a custom printing quick set	56
Improve print quality with Windows	56
Select a page size	56
Select a custom page size	56
Select a paper type	57
Select the print resolution	57
Print the first or last page on different paper with Windows	58
Scale a document to fit page size with Windows	58
Add a watermark to a document with Windows	58
Print on both sides (duplex) with Windows	59
Automatic	59
Manual	60
Create a booklet with Windows	61
Print multiple pages per sheet with Windows	61
Select page orientation with Windows	62
Manage and maintain	63
Print information pages	64
Configuration page	64
Supplies status page	64
Demo page	64
Use the HP Embedded Web Server	65
Open the embedded Web server	65
Embedded Web server sections	66
Information tab	66
Settings tab	66
Networking tab	66
HP Smart Install tab	66
Links	66
Economy settings	67
EconoMode	67
Auto-Off mode	67
Quiet mode settings	68
Manage supplies and accessories	69
Manage print cartridges	69
Print-cartridge storage	69
HP policy on non-HP print cartridges	69
HP fraud hotline and Web site	69
Recycle supplies	69
Replacement instructions	70
Redistribute toner	70
Replace the print cartridge	72
Replace the pickup roller	74
Replace the separation pad	77
Clean the product	80
Clean the pickup roller	80
Clean the paper path	81
Clean the print-cartridge area	82
Clean the exterior	83
Product updates	84
Firmware updates	84
Solve problems	85
Solve general problems	86
Troubleshooting checklist	86
Factors that affect product performance	87
Restore factory settings	87
Interpret control-panel light patterns	88
Clear jams	92
Common causes of jams	92
Jam locations	92
Clear jams from the input trays	93
Clear jams from the duplexer	95
Clear jams from the output areas	97
Clear jams from inside the product	98
Solve repeated jams	101
Change the jam recovery setting	101
Solve paper-handling problems	102
Solve image-quality problems	103
Image defect examples	103
Light print or faded	103
Toner specks	103
Dropouts	104
Vertical lines	104
Gray background	104
Toner smear	105
Loose toner	105
Vertical repetitive defects	105
Misformed characters	105
Page skew	106
Curl or wave	106
Wrinkles or creases	106
Toner scatter outline	107
Moisture	107
Optimize and improve image quality	108
Change print density	108
Solve performance problems	109
Solve connectivity problems	110
Solve direct-connect problems	110
Solve network problems	110
Solve product software problems	112
Solve common Windows problems	112
Solve common Macintosh problems	112
Supplies and accessories	115
Order parts, accessories, and supplies	116
Part numbers	116
Paper-handling accessories	116
Print cartridges	116
Cables and interfaces	116
Service and support	117
Hewlett-Packard limited warranty statement	118
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement	119
End User License Agreement	120
Customer self-repair warranty service	122
Customer support	122
Repack the product	123
Specifications	125
Physical specifications	126
Power consumption, electrical specifications, and acoustic emissions	126
Environmental specifications	126
Regulatory information	127
FCC regulations	128
Environmental product stewardship program	129
Protecting the environment	129
Ozone production	129
Power consumption	129
Toner consumption	129
Paper use	129
Plastics	129
HP LaserJet print supplies	129
Return and recycling instructions	130
United States and Puerto Rico	130
Multiple returns (more than one cartridge)	130
Single returns	130
Shipping	130
Residents of Alaska and Hawaii	130
Non-U.S. returns	131
Paper	131
Material restrictions	131
Disposal of waste equipment by users in private households in the European Union	131
Chemical substances	131
Material Safety Data Sheet (MSDS)	131
For more information	131
Declaration of conformity	133
Safety statements	134
Laser safety	134
Canadian DOC regulations	134
VCCI statement (Japan)	134
Power cord instructions	134
Power cord statement (Japan)	134
EMC statement (Korea)	134
Laser statement for Finland	135
GS statement (Germany)	135
Substances Table (China)	136
Restriction on Hazardous Substances statement (Turkey)	136