HP M1522nf HP LaserJet M1522 MFP Series User Guide - Page 147
Problems receiving faxes
UPC - 883585238880
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Problems receiving faxes Use the table in this section to solve problems that might occur when receiving faxes. NOTE: Use the fax cord that came with the product in order to ensure that the product functions correctly. Problem Cause Solution The product cannot receive faxes from an extension telephone. The extension-telephone setting might be disabled. The fax cord might not be securely connected. The product dialing mode might be incorrectly set, or the extension phone might be incorrectly set. Change the extension-telephone setting. Verify that the fax cord is securely connected between the telephone jack and the product (or another device that is connected to the product). Press 1-2-3 in sequence, wait for three seconds, and then hang up. Verify that the product dialing mode is set to Tone. Verify that the extension phone is set up for tone dialing as well. The product is not answering incoming The answer mode might be set to fax calls. Manual. If the answer mode is set to Manual, the product does not answer calls. Start the fax-receiving process manually. The rings-to-answer setting might not be Check the rings-to-answer setting to set correctly. verify that it is set properly. The answer-ring pattern feature might be turned on, but you do not have the service, or you do have the service and the feature is not set correctly. Check the answer-ring pattern feature to verify that it is set properly. The fax cord might not be correctly See the getting started guide to check connected, or the fax cord is not working. the installation. Verify that you are using the fax cord that came with the product. The product might not be able to detect incoming fax tones because the answering machine is playing a voice message. Re-record the answering machine message, leaving at least two seconds of silence at the beginning of the message. Too many devices might be connected to the telephone line. Do not attach more than three devices to the line. Remove the last device that was connected and determine whether the product works. If not, continue removing devices one at a time and retry after removing each one. The telephone line might not be working. Do one of the following: ● Increase the volume on the product, and then press Start Fax on the control panel. If a dial tone exists, the telephone line is working. ● Disconnect the product from the telephone jack, and then connect a telephone. Try to make a telephone call to verify that the telephone line is working. ENWW Solve fax problems 135