HP Pro 3330 HP Pro 3330 Microtower PC, HP Pro 3330 Small Form Factor PC, and H - Page 155

USB Key Provisioning file has, Invalid Electronic Serial Number

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Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2220-USB Key Provisioning file has mismatch version Provisioning file contained on the USB key is not a valid version for the current ME firmware. 1. Reboot the computer. 2. If the error persists and system BIOS has been recently updated, restore previous system BIOS version. Otherwise, update the ME firmware version. 3. If the error still persists, replace the system board. 2230-General error during MEBx execution Error occurred during MEBx execution 1. Reboot the computer. which fails into the "General" grouping. Status information displayed along with the 2. If the error persists, update to the latest error provides further clarity into the failure. BIOS version and ME firmware MEBx handles transference of information version. between the system BIOS and ME firmware. 3. If the error still persists, replace the system board. 2231-ME error during MEBx execution Error occurred during MEBx execution which fails into "ME" grouping. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version and ME firmware version. 3. If the error still persists, replace the system board. 2232-AMT error during MEBx execution Error occurred during MEBx execution which fails into "AMT" grouping. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version and ME firmware version. 3. If the error still persists, replace the system board. 2233-HECI error during MEBx execution Error occurred during MEBx execution which fails into "MEI or HECI" grouping. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version and ME firmware version. 3. If the error still persists, replace the system board. 2239-ME image lock failure Special system configurations with reduced 1. Reboot the computer. ME firmware image require BIOS control of ME firmware upgrading. A failure has 2. If the error persists, update to the latest occurred after the ME firmware update BIOS version and ME firmware process in which the BIOS could not relock version. the ME firmware region. 3. If the error still persists, replace the system board. 2240-ME image unlock failure Special system configurations with reduced 1. Reboot the computer. ME firmware image require BIOS control of ME firmware upgrading. A failure has 2. If the error persists, update to the latest occurred prior to the ME firmware update BIOS version and ME firmware process in which the BIOS could not unlock version. the ME firmware region. 3. If the error still persists, replace the system board. Invalid Electronic Serial Number Electronic serial number is missing. Enter the correct serial number in Computer Setup. POST Numeric Codes and Text Messages 145

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Table C-1
Numeric Codes and Text Messages (continued)
Control panel message
Description
Recommended action
2220-USB Key Provisioning file has
mismatch version
Provisioning file contained on the USB key
is not a valid version for the current ME
firmware.
1.
Reboot the computer.
2.
If the error persists and system BIOS
has been recently updated, restore
previous system BIOS version.
Otherwise, update the ME firmware
version.
3.
If the error still persists, replace the
system board.
2230-General error during MEBx execution
Error occurred during MEBx execution
which fails into the “General” grouping.
Status information displayed along with the
error provides further clarity into the failure.
MEBx handles transference of information
between the system BIOS and ME
firmware.
1.
Reboot the computer.
2.
If the error persists, update to the latest
BIOS version and ME firmware
version.
3.
If the error still persists, replace the
system board.
2231-ME error during MEBx execution
Error occurred during MEBx execution
which fails into “ME” grouping.
1.
Reboot the computer.
2.
If the error persists, update to the latest
BIOS version and ME firmware
version.
3.
If the error still persists, replace the
system board.
2232-AMT error during MEBx execution
Error occurred during MEBx execution
which fails into “AMT” grouping.
1.
Reboot the computer.
2.
If the error persists, update to the latest
BIOS version and ME firmware
version.
3.
If the error still persists, replace the
system board.
2233-HECI error during MEBx execution
Error occurred during MEBx execution
which fails into “MEI or HECI” grouping.
1.
Reboot the computer.
2.
If the error persists, update to the latest
BIOS version and ME firmware
version.
3.
If the error still persists, replace the
system board.
2239-ME image lock failure
Special system configurations with reduced
ME firmware image require BIOS control of
ME firmware upgrading. A failure has
occurred after the ME firmware update
process in which the BIOS could not relock
the ME firmware region.
1.
Reboot the computer.
2.
If the error persists, update to the latest
BIOS version and ME firmware
version.
3.
If the error still persists, replace the
system board.
2240-ME image unlock failure
Special system configurations with reduced
ME firmware image require BIOS control of
ME firmware upgrading. A failure has
occurred prior to the ME firmware update
process in which the BIOS could not unlock
the ME firmware region.
1.
Reboot the computer.
2.
If the error persists, update to the latest
BIOS version and ME firmware
version.
3.
If the error still persists, replace the
system board.
Invalid Electronic Serial Number
Electronic serial number is missing.
Enter the correct serial number in Computer
Setup.
POST Numeric Codes and Text Messages
145