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WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching. Table D-11 Solving Hardware Installation Problems A new device is not recognized as part of the system. Cause Solution Device is not seated or connected properly. Ensure that the device is properly and securely connected and that pins in the connector are not bent down. Cable(s) of new external device are loose or power cables are unplugged. Ensure that all cables are properly and securely connected and that pins in the cable or connector are not bent down. Power switch of new external device is not turned on. Turn off the computer, turn on the external device, then turn on the computer to integrate the device with the computer system. When the system advised you of changes to the configuration, you did not accept them. Reboot the computer and follow the instructions for accepting the changes. A plug and play board may not automatically configure when added if the default configuration conflicts with other devices. Use Windows Device Manager to deselect the automatic settings for the board and choose a basic configuration that does not cause a resource conflict. You can also use Computer Setup to reconfigure or disable devices to resolve the resource conflict. USB ports on the computer are disabled in Computer Setup. Run the Computer Setup utility and ensure that Device available is selected for appropriate USB ports under Security > USB Security. Computer will not start. Cause Wrong memory modules were used in the upgrade or memory modules were installed in the wrong location. Solution 1. Review the documentation that came with the system to determine if you are using the correct memory modules and to verify the proper installation. NOTE: DIMM1 or XMM1 must always be installed. 2. Observe the beeps and LED lights on the front of the computer. Beeps and flashing LEDs are codes for specific problems. 3. If you still cannot resolve the issue, contact Customer Support. 172 Appendix D Troubleshooting Without Diagnostics

Section	Page
Product Features	11
Identifying the Chassis	11
Serviceability Features	11
Feature Overview	12
Microtower Components	13
Small Form Factor Components	14
Installing and Customizing the Software	15
Installing the Operating System	15
Downloading Microsoft Windows Updates	15
Installing or Upgrading Device Drivers (Windows systems)	16
Accessing Disk Image (ISO) Files	16
Protecting the Software	16
Computer Setup (F10) Utility	17
Computer Setup (F10) Utilities	17
Using Computer Setup (F10) Utilities	18
Computer Setup—File	18
Computer Setup—Storage	20
Computer Setup—Security	22
Computer Setup—Power	25
Computer Setup—Advanced	26
Recovering the Configuration Settings	27
Illustrated parts catalog	28
Microtower (MT) Chassis Spare Parts	28
Computer Major Components	28
Cables	30
Misc Parts	31
Drives	32
Misc Boards	32
Sequential Part Number Listing	32
Small Form Factor (SFF) Chassis Spare Parts	35
Computer major components	35
Cables	37
Misc Parts	38
Drives	38
Misc Boards	39
Sequential Part Number Listing	39
Serial ATA (SATA) Drive Guidelines and Features	42
SATA Hard Drives	42
SATA Hard Drive Cables	42
SATA Data Cable	42
SMART ATA Drives	43
Hard Drive Capacities	43
Routine Care and Disassembly Preparation	44
Electrostatic Discharge Information	44
Generating Static	44
Preventing Electrostatic Damage to Equipment	45
Personal Grounding Methods and Equipment	46
Grounding the Work Area	46
Recommended Materials and Equipment	46
Operating Guidelines	47
Routine Care	48
General Cleaning Safety Precautions	48
Cleaning the Computer Case	48
Cleaning the Keyboard	48
Cleaning the Monitor	49
Cleaning the Mouse	49
Service Considerations	49
Power Supply Fan	49
Tools and Software Requirements	49
Screws	50
Cables and Connectors	50
Hard Drives	50
Lithium Coin Cell Battery	50
Removal and Replacement Procedures – Microtower (MT) Chassis	52
Preparation for Disassembly	52
Access Panel	53
Front Bezel	55
Memory	57
DDR3-SDRAM DIMMs	57
Populating DIMM Sockets	58
Removing Memory Modules	59
Expansion Cards	61
Cable Management	67
Cable Connections	68
Drives	69
Drive Positions	70
Installing Additional Drives	71
System Board Drive Connections	72
Removing an Optical Drive	73
Removing a Hard Drive	76
Front I/O and USB Panel Housing Assembly	83
Power Switch/LED Assembly	85
System Fan	87
Speaker	89
Fan Sink Assembly	90
Processor	92
Power Supply	95
System Board	97
Battery	98
Removal and Replacement Procedures – Small Form Factor (SFF) Chassis	100
Preparation for Disassembly	100
Access Panel	100
Front Bezel	102
Memory	103
DDR3-SDRAM DIMMs	103
Populating DIMM Sockets	104
Removing DIMMs	105
Expansion Card	108
Cable Management	112
Cable Connections	113
Drives	114
Drive Positions	114
Removing Drives	115
Removing an Optical Drive	115
Removing the Hard Drive	117
Power Switch	120
Front USB Assembly	122
Speaker	125
Fan Assembly	126
Fan Sink	129
Processor	131
Power Supply	133
System Board	136
Battery	137
Connector Pin Assignments	139
Ethernet BNC	139
USB	139
Microphone	139
Headphone	139
Line-in Audio	140
Line-out Audio	140
4-Pin Power (for CPU)	140
Monitor	141
Serial Interface, Powered and Non-Powered	141
DVI Connector	142
24-Pin Power	143
PCI Express	144
PCI Express	145
Power Cord Set Requirements	146
General Requirements	146
Japanese Power Cord Requirements	146
Country-Specific Requirements	147
POST Error Messages	148
POST Numeric Codes and Text Messages	148
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes	156
Troubleshooting Without Diagnostics	160
Safety and Comfort	160
Before You Call for Technical Support	160
Helpful Hints	161
Solving General Problems	162
Solving Power Problems	165
Solving Diskette Problems	166
Solving Hard Drive Problems	169
Solving Media Card Reader Problems	172
Solving Display Problems	173
Solving Audio Problems	177
Solving Printer Problems	179
Solving Keyboard and Mouse Problems	180
Solving Hardware Installation Problems	181
Solving Network Problems	183
Solving Memory Problems	187
Solving Processor Problems	188
Solving CD-ROM and DVD Problems	189
Solving USB Flash Drive Problems	191
Solving Front Panel Component Problems	191
Solving Internet Access Problems	192
Solving Software Problems	195
Contacting Customer Support	195
Password Security and Resetting CMOS	196
Resetting the Password Jumper	196
Clearing and Resetting the CMOS	197
Backup and Recovery	199
Windows 7 – Backup and Recovery	199
Backing Up Your Information	199
Performing a Recovery	200
Using the Windows Recovery Tools	201
Using F11	201
Using a Windows 7 Operating System DVD (purchased separately)	202
Specifications	203
MT Specifications	203
SFF Specifications	204

Match case Limit results 1 per page

WARNING!

When the computer is plugged into an AC power source, voltage is always applied to

the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be

sure to disconnect the power cord from the wall outlet and allow the internal system components to

cool before touching.

Table D-11

Solving Hardware Installation Problems

A new device is not recognized as part of the system.

Cause

Solution

Device is not seated or connected properly.

Ensure that the device is properly and securely connected

and that pins in the connector are not bent down.

Cable(s) of new external device are loose or power cables

are unplugged.

Ensure that all cables are properly and securely connected

and that pins in the cable or connector are not bent down.

Power switch of new external device is not turned on.

Turn off the computer, turn on the external device, then turn

on the computer to integrate the device with the computer

system.

When the system advised you of changes to the

configuration, you did not accept them.

Reboot the computer and follow the instructions for

accepting the changes.

A plug and play board may not automatically configure when

added if the default configuration conflicts with other devices.

Use Windows Device Manager to deselect the automatic

settings for the board and choose a basic configuration that

does not cause a resource conflict. You can also use

Computer Setup to reconfigure or disable devices to resolve

the resource conflict.

USB ports on the computer are disabled in Computer Setup.

Run the Computer Setup utility and ensure that

Device

available

is selected for appropriate USB ports under

Security

USB Security

Computer will not start.

Cause

Solution

Wrong memory modules were used in the upgrade or

memory modules were installed in the wrong location.

Review the documentation that came with the system to

determine if you are using the correct memory modules

and to verify the proper installation.

NOTE:

DIMM1 or XMM1 must always be installed.

Observe the beeps and LED lights on the front of the

computer. Beeps and flashing LEDs are codes for

specific problems.

If you still cannot resolve the issue, contact Customer

Support.

172

Appendix D

Troubleshooting Without Diagnostics