HP ProLiant DL388e HP ProLiant DL388e Gen8 Server User Guide
HP ProLiant DL388e Manual
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- HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 1
HP ProLiant DL388e Gen8 Server User Guide Abstract This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 2
forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft® and Windows® are U.S. registered trademarks - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 3
26 Optional installation services ...26 Rack planning resources...26 Optimum environment ...26 Space and airflow requirements ...27 Temperature requirements...27 Power requirements ...28 Electrical grounding requirements ...28 Connecting a DC power cable to a DC power source 28 Server warnings and - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 4
-bearing rail system with the cable management arm ...53 Installing the hot-plug fan module if the server is installed in a friction rail system 55 Memory options ...57 HP SmartMemory ...58 DIMM identification ...59 Single-rank and dual-rank DIMMs ...59 Memory subsystem architecture ...60 Memory - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 5
...108 Software and firmware...109 Version control ...109 HP Operating Systems and Virtualization Software Support for ProLiant Servers 109 Change control and proactive notification 109 Troubleshooting ...110 Troubleshooting resources ...110 System battery replacement...111 Regulatory compliance - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 6
HE power supply (94% efficiency 122 HP 750 W DC CS HE power supply (94% efficiency 122 HP 1200 W CS HE power supply (94% efficiency 123 Hot-plug power supply calculations 124 Support and other resources ...125 Before you contact HP...125 HP contact information ...125 Customer Self Repair ...125 - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 7
Component identification Front panel components • 8-bay SFF drive model Item 1 2 3 4 5 Description Video connector Optical drive (optional) SFF drives Serial label pull tab USB connectors • 8-bay LFF drive model Item 1 2 3 4 5 Description Video connector Optical drive (optional) LFF drives USB - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 8
• 8+8-bay SFF drive model Item 1 2 3 4 Description Video connector SFF drives Serial label pull tab USB connectors Front panel LEDs and buttons Item 1 2 3 Description NIC status LED Health LED Power on/Standby button and system power LED Status Green = Linked to network Flashing green = - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 9
Item 1 2 3 4 5 6 7 8 9 10 11 12 13 Description Riser board without SAS support: Slot 1 PCIe3 x8 (4, 1) Riser board with SAS support: Slot 1 PCIe3 x16 (8, 4, 1) Slot 2 PCIe3 x16 (8, 4, 1) Only for riser board without SAS support: Slot 3 PCIe3 x8 (8, 4, 1) Slot 4 PCIe2 x8 (4, 1) LFF drive blank Power - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 10
Item 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 Description Riser board with SAS support: Slot 1 PCIe3 x16 (8, 4, 1) Slot 2 PCIe3 x16 (8, 4, 1) Only for riser board without SAS support: Slot 3 PCIe3 x8 (8, 4, 1) Slot 4 PCIe2 x8 (4, 1) Slot 5 PCIe3 x16 (16, 8, 4, 1) (optional) Slot 6 PCIe3 x16 (8, 4, 1) ( - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 11
number 1 Riser board option Type Riser board without SAS PCIe3 support Length Full Riser board with SAS PCIe3 Full support 2 Riser board options with PCIe3 Half and without SAS support 3 Riser board without SAS PCIe3 Half support 4 Low-profile riser board PCIe2 Half 5 PCIe x16 riser - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 12
System board components Item 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Description PCI riser connectors Cache module connector TPM connector Mini-SAS connector SATA drive connector System battery SATA optical/storage drivel connector Front panel connectors Primary GPU power connector Not - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 13
24 25 26 27 28 29 30 31 Description Discovery service connector Drive backplane power connector Drive sideband signal connector slots are numbered sequentially (1 through 6) for each processor. The supported AMP modes use the letter assignments for population guidelines. System maintenance - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 14
website (http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00797875/c00797875.pdf). Drive numbering In an 8-bay drive cage, when only one SATA cable is connected, the server can only support a 4-drive configuration. In this configuration, drive bays 1 through 4 are populated, while drive bays - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 15
not configured by a RAID controller. IMPORTANT: When the SAS-enabled riser board with the Smart Array B320i Controller is installed in the server, the embedded Smart Array B120i Controller is disabled automatically. When this condition occurs: • Drives connected to the system board operate in AHCI - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 16
FBWC module LED definitions The FBWC module has three single-color LEDs (one amber and two green). The LEDs on the cache module installed on a storage controller are duplicated on the reverse side of the module to facilitate status viewing. • Cache module installed on a storage controller • Cache - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 17
The current backup is complete with no errors. The current backup failed, and data has been lost. A power error occurred during the previous or current The cache module microcontroller has failed. T-10/T-15 Torx screwdriver The server includes a T-10/T-15 Torx screwdriver located on the rear panel. - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 18
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power. Portions of the power supply and some internal circuitry remain active - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 19
system, to perform installations or maintenance that requires access panel removal, remove the server from the rack. To extend the server from an HP, Compaq-branded, Telco, or third-party rack: 1. Power down the server (on page 18). 2. Remove all power: a. Disconnect each power cord from the power - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 20
requirements and guidelines for manual material handling. • Get help to lift and stabilize the product during installation or removal, especially when the product is not fastened to the rails. HP recommends that a minimum of two people are required for all rack server installations. A third person - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 21
Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Do one of the following: o Extend the server from the rack (on page 18). o Remove the server from the rack (on page 20). 4. Open the latch, slide the access panel to the rear of - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 22
screw on the hood latch. Remove the air baffle CAUTION: For proper cooling, do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize the amount of time the access panel is open. 1. Power down the - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 23
all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Do one of the following: o Extend the server from the rack (on page 18). o Remove the server from the rack (on page 20). 4. Remove the access panel (on page 21). 5. Disconnect all cables - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 24
PCI riser cage o Secondary PCI riser cage (optional) Install the PCI riser cages CAUTION: To prevent damage to the server or expansion boards, power down the server, and disconnect all power cords before removing or installing the PCI riser cage. 1. Align the riser boards with the corresponding - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 25
the rear SFF drive cage option is not installed, install the rear SFF drive cage blank. 3. Install the access panel (on page 21). 4. Install the server into the rack ("Installing the server into the rack" on page 31). 5. Power up the - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 26
by experienced, certified engineers, HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software support into a single package. A number of service level options are - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 27
Space and airflow requirements To allow for servicing and adequate airflow, observe the following space and airflow ) from the back of the rack to the back of another rack or row of racks. HP servers draw in cool air through the front and expel warm air through the rear. Therefore, the front - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 28
receptacles, are listed or certified grounding-type devices. Because of the high ground-leakage currents associated with multiple servers connected to the same power source, HP recommends the use of a PDU that is either permanently wired to the building's branch circuit or includes a nondetachable - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 29
shock or energy hazards: • This equipment must be installed by trained service personnel, as defined by the NEC and IEC 60950-1, Second Edition, For more information, see the HP 750W Common Slot -48V DC Input Hot-Plug Power Supply Installation Instructions. Server warnings and cautions Setup 29 - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 30
requirements and guidelines for manual material handling. • Get help to lift and stabilize the product during installation or removal, especially when the product is not fastened to the rails. HP recommends that a minimum of two people are required for all rack server installations. A third person - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 31
a telco rack, order the appropriate option kit at the RackSolutions.com website (http://www.racksolutions.com/hp). Follow the server-specific instructions on the website to install the rack brackets. WARNING: This server is very heavy. To reduce the risk of personal injury or damage to the equipment - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 32
the rack from the bottom to the top. To install the server in an HP, Compaq-branded, Telco, or third-party rack: 1. Install the server and cable management arm option into the rack. For more information, see the installation instructions that ship with the 2U Quick Deploy Rail System. 2. Connect - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 33
solution. For additional system software and firmware updates, download the HP Service Pack for ProLiant from the HP website (http://www.hp.com/go/spp/download). Software and firmware must be updated before using the server for the first time, unless any installed software or components require - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 34
being installed, read the installation instructions for all the hardware options and electrical components, properly ground the server before beginning any installation procedure. the kit. Drive options The embedded storage controller supports SATA drive installation. For SAS drive installation, - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 35
to provide the greatest storage space efficiency. Installing a hot-plug drive CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. To install the component: 1. Remove the drive blank. 2. Prepare the drive - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 36
3. Install the drive. 4. Determine the status of the drive from the drive LED definitions. Rear drive cage options The server supports a two-bay LFF or SFF rear drive cage option. When a rear drive cage option is installed, the optical drive is disabled. Installing a 2 LFF rear drive - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 37
6. Release the drive power cable from the power supply unit air baffle latches. 7. Install the rear LFF drive cage. Ensure the cage latch is secured in place before tightening the drive cage screws. Hardware options installation 37 - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 38
8. Connect the drive power cable to the rear drive cage. 9. Connect the shorter SATA and sideband signal cables to the system board: a. Remove the primary PCI riser cage. b. Connect the sideband signal cable from rear drive cage to the system board. Hardware options installation 38 - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 39
cabling (on page 82)." 11. Install the drives ("Drive options" on page 34). CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. 12. Install the access panel (on page 21). 13. Install the - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 40
5. Remove the rear LFF drive cage blank. 6. Release the drive power cable from the power supply unit air baffle latches. Hardware options installation 40 - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 41
7. Install the rear SFF drive cage. 8. Connect the drive power cable to the rear SFF drive cage. 9. Connect the shorter SATA and sideband signal cables to the system board: Hardware options installation 41 - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 42
a. If installed, remove the primary PCI riser cage. b. Connect the sideband signal cable from the rear drive cage to the system board. c. Connect the SATA cable to the rear drive cage, secure the cable in the cable clip, and then connect the cable to the system board. d. Install the primary PCI - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 43
18). Drive cable options Two-port SATA cable When the two-port SATA cable option is installed in the 8-bay drive cage, the server supports the 6-drive SATA configuration. In this configuration, drive bays 1 through 6 are populated, while drive bays 7 and 8 contain drive blanks. To connect the cable - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 44
5. Remove the air baffle (on page 22). 6. Remove the PCI riser cages (on page 23). 7. Connect the two-port SATA cable: a. Connect the cable to the drive sideband signal connector. b. Secure the cable in the cable clip. c. Connect the cable to the SATA storage and optical drive connectors. d. Route - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 45
Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Do one of the following: o Extend the server from the rack (on page 18). o Remove the server from the rack (on page 20). 4. Remove the access panel (on page 21). 5. Remove the air - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 46
Smart Array Controllers Reference Guide on the HP website (http://www.hp.com/support/CASAC_RG_en). Upgrade options exist for the integrated array controller. For a list of supported options, see the QuickSpecs on the HP website (http://www.hp.com/support). The server supports FBWC. FBWC consists of - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 47
If the pack does have low charge a POST error message appears when the server is powered up, indicating that the capacitor pack is the primary PCI riser cage. • The secondary PCI riser cage option supports storage controller installation. • For more information on the riser board slot - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 48
Smart Array Controllers for HP ProLiant Servers User Guide on the HP website (http://www.hp.com/support/SAC_UG_ProLiantServers_en). To configure arrays, see the Configuring Arrays on HP Smart Array Controllers Reference Guide on the HP website (http://www.hp.com/support/CASAC_RG_en). Installing the - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 49
of the following: o Install the cache module on the system board ("System board components" on page 12). o Install the cache module in a storage controller that supports cache module installation. 8. Route the capacitor pack cable toward the front chassis. Hardware options installation 49 - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 50
Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Do one of the following: o Extend the server from the rack (on page 18). o Remove the server from the rack (on page 20). 4. Remove the access panel (on page 21). Hardware options - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 51
5. Remove the optical drive blank. 6. Remove the air baffle (on page 22). 7. Remove the primary PCI riser cage ("Remove the PCI riser cages" on page 23). 8. Slide the optical drive into the drive bay. 9. Connect the optical drive cable to the rear of the drive. Hardware options installation 51 - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 52
(on page 18). Hot-plug fan module option To provide sufficient airflow to the system if a primary fan fails, the server supports redundant fans. • If one fan fails, the system continues to operate without redundancy. This condition is indicated by a flashing amber Health LED. • If two fans - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 53
feature bays populated with the required component or blank and the access panel is installed within 60 seconds of being serviced. 1. Pull down the quick release levers on each side of the server. WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack is adequately - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 54
o Remove the fan blank in a nonredundant configuration. o Remove the defective fan in a failed redundant fan configuration. Hardware options installation 54 - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 55
rack. 8. If the fan installation was made to upgrade the server from a nonredundant to a redundant fan mode, reboot the server. Installing the hot-plug fan module if the server is installed in a friction rail system 1. Power down the server (on page 18). 2. Remove all power: a. Disconnect each power - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 56
o Remove the fan blank in a nonredundant configuration. o Remove the defective fan in a failed redundant configuration. Hardware options installation 56 - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 57
all types. When specified as LRDIMM, RDIMM, or UDIMM, the information applies to that type only. All memory installed in the server must be of the same type. The server supports the following DIMM speeds: • Single-rank and dual-rank PC3-10600 (DDR-1333) UDIMMs operating at up to 1333 MT/s • Single - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 58
for Gen8 servers, authenticates and unlocks certain features available only on HP Qualified memory and verifies whether installed memory has passed HP qualification and test processes. Qualified memory is performance-tuned for HP ProLiant and BladeSystem servers and provides future enhanced support - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 59
LRDIMM (load reduced) For the latest supported memory information, see the QuickSpecs on the HP website (http://www.hp.com). Single-rank and dual-rank module, with only one rank accessible at a time. The server memory control subsystem selects the proper rank within the DIMM when writing to - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 60
modes To optimize server availability, the server supports the following AMP modes: • Advanced ECC-Provides up to 4-bit error correction and enhanced AMP mode is not supported by the installed DIMM configuration, the server boots in Advanced ECC mode. For more information, see "HP ROM-Based Setup - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 61
memory errors that would otherwise be uncorrected and result in a server failure. Using HP Advanced Memory Error Detection technology, the server the likelihood of uncorrected memory errors. This protection is available without any operating system support. Online Spare memory protection dedicates - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 62
P2-B and so forth) After installing the DIMMs, use RBSU ("HP ROM-Based Setup Utility" on page 103) to configure the memory E Do not populate the DIMM slots C and F. After installing the DIMMs, use RBSU ("HP ROM-Based Setup Utility" on page 103) to configure the memory protection modes. Online spare - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 63
page 22). 9. Install the access panel (on page 21). 10. Install the server into the rack ("Installing the server into the rack" on page 31). 11. Power up the server (on page 18). After installing the DIMMs, use RBSU ("HP ROM-Based Setup Utility" on page 103) to configure the memory protection mode - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 64
Processor option The server supports single-processor and dual-processor operations. WARNING: To reduce the must be populated at all times or the server does not function. In a multiprocessor configuration, to optimize system performance, HP recommends balancing the total capacity of the DIMMs - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 65
5. Remove the air baffle (on page 22). 6. Remove the heatsink blank. CAUTION: The pins on the processor socket are very fragile. Any damage to them may require replacing the system board. Hardware options installation 65 - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 66
7. Open each of the processor locking levers in the order indicated, and then open the processor retaining bracket. 8. Remove the clear processor socket cover. Retain the processor socket cover for future use. Hardware options installation 66 - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 67
9. Install the processor. Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. CAUTION: THE PINS ON THE SYSTEM BOARD - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 68
processor retaining bracket. 12. Remove the thermal interface protective cover from the heatsink. 13. Install the heatsink: a. Position the heatsink using the guide pin on the processor back plate. b. Tighten one pair of diagonally opposite screws halfway, and then tighten the other pair of screws - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 69
c. Finish the installation by completely tightening the screws in the same sequence. 14. Install the fans based on the fan population guidelines ("Fan population guidelines" on page 53). 15. Remove the fan blanks, if necessary. 16. Install the fan included in the processor option kit. Hardware - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 70
disconnect all power cords before removing or installing the PCI riser cage. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all expansion slots have either an expansion slot cover or an expansion board installed. To install the component: 1. Power down the - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 71
a. Determine which expansion slot is compatible with the new option, and then remove the cover opposite that slot. - Primary PCI riser cage - Secondary PCI riser cage b. Install the expansion board into the riser board slot. - Primary PCI riser cage Hardware options installation 71 - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 72
power graphics card in the server, be sure that the power supplies support the installation of the card. Because of the high power requirements for the card, a 750-W or higher power supply might be required. For more information, see the HP website (http://h30099.www3.hp.com/configurator/). For more - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 73
6. Do one of the following: o Remove the primary PCI riser cage. o Remove the secondary PCI riser cage. 7. Install the graphics card. For more information, see the documentation that ships with the graphics card option. 8. If you are installing a dual-rank graphics card, install the graphics card - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 74
o Graphics card retaining bracket in the primary PCI riser cage o Graphics card retaining bracket in the secondary PCI riser cage 9. Connect the graphics card power cable to the graphics card: o Single-rank graphics card Hardware options installation 74 - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 75
o Dual-rank graphics card 10. Install the PCI riser cage ("Install the PCI riser cages" on page 24). 11. Connect the graphics card power cable to the system board ("System board components" on page 12): o Graphics card in the primary PCI riser cage Hardware options installation 75 - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 76
server into the rack ("Installing the server into the rack" on page 31). 15. Power up the server (on page 18). HP Trusted Platform Module option Use these instructions to install and enable a TPM on a supported server When installing or replacing hardware, HP service providers cannot enable the TPM - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 77
integrity. • HP is not liable for blocked data access caused by improper TPM use. For operating instructions, see the . b. Disconnect each power cord from the server. 3. Do one of the following: o Extend the server from the rack (on page 18). o Remove the server from the rack (on page 20). - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 78
PCI riser cages" on page 24). 9. Install the access panel (on page 21). 10. Install the server into the rack ("Installing the server into the rack" on page 31). 11. Power up the server (on page 18). Retaining the recovery key/password The recovery key/password is generated during BitLocker™ setup - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 79
Reboot the server. 8. Enable the TPM in the OS. For OS-specific instructions, see the OS documentation. CAUTION: When a TPM is installed and enabled on the server, data access , see the HP Trusted Platform Module Best Practices White Paper on the HP website (http://www.hp.com/support). For more - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 80
To install the component: 1. Unfasten the cable management solution to access the power supply bays. 2. Remove the EMI shield from the power supply bay 2. 3. Remove the protective cover from the connector pins on the power supply. WARNING: To reduce the risk of electric shock or damage to the - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 81
the redundant power supply into the bay until it clicks. 5. Connect the power cord to the power supply. 6. Use the strain relief clip from the server hardware kit to secure the power cord. 7. Route the power cord through the cable management solution. 8. Connect the power cord to the power source - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 82
Cabling Storage cabling 4-drive LFF SATA cabling • Mini-SAS cable • Power cable Cabling 82 - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 83
4-drive SFF SATA cabling • Mini-SAS cable • Power cable Cabling 83 - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 84
6-drive LFF SATA cabling • Mini-SAS cable (1) and two-port SATA cable (2) • Power cable Cabling 84 - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 85
6-drive SFF SATA cabling • Two-port SATA cable (1) and Mini-SAS cable (2) • Power cable 8-drive LFF cabling • Data cable options: Cabling 85 - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 86
o Mini-SAS cables connected to a riser board with SAS support o Smart Array cables • Power cable Cabling 86 - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 87
8-drive SFF cabling • Data cable options: o Mini-SAS cables connected to a riser board with SAS support o Smart Array cables Cabling 87 - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 88
• Power cable 8+8-drive SFF cabling • Data cable options: o Smart Array cables connected to a storage controller option installed in the primary PCI riser cage Cabling 88 - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 89
connected to a storage controller option installed in the primary PCI riser cage (1), and Mini-SAS cables connected to a riser board with SAS support (2) o Smart Array cables connected to a storage controller option installed in the secondary PCI riser cage option (1), and Mini-SAS cables connected - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 90
o Smart Array cables connected to storage controller options installed in separate PCI riser cages • Power cables 2 LFF rear drive cabling • Data cable connection options: Cabling 90 - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 91
o Sideband signal (1) and SATA (2) cables connected to the system board o Sideband signal (1) and SATA (2) cables connected to the expander backplane Cabling 91 - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 92
• Power cables 2 SFF rear drive cabling • Data cable connection options: o Sideband signal (1) and SATA (2) cables connected to the system board Cabling 92 - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 93
• Sideband signal (1) and SATA (2) cables connected to the expander backplane • Power cables Cabling 93 - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 94
Capacitor pack cabling • Capacitor pack connected to a cache module installed on the system board • Capacitor packs connected to cache modules installed in separate storage controllers Cabling 94 - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 95
• Capacitor packs connected to cache modules installed in the same storage controller Optical drive cabling GPU power cabling • Graphics card connection options: Cabling 95 - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 96
o Single-rank graphics card o Dual-rank graphics card • System board connection options: o Primary GPU power cabling Cabling 96 - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 97
o Secondary GPU power cabling Cabling 97 - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 98
set of embedded management features supporting the complete lifecycle of the server, from initial deployment through ongoing management. HP iLO The iLO subsystem is a standard component of selected HP ProLiant servers that simplifies initial server setup, server health monitoring, power and thermal - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 99
• Easy export and upload to Service and Support The HP Active Health System monitors and records changes in the server hardware and system configuration. The Active Health System assists in diagnosing problems and delivering rapid resolution when server failures occur. The Active Health System - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 100
Provisioning. Intelligent Provisioning is an essential single-server deployment tool embedded in HP ProLiant Gen8 servers that simplifies HP ProLiant server setup, providing a reliable and consistent way to deploy HP ProLiant server configurations. • Intelligent Provisioning assists with the OS - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 101
in both offline and online versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations, troubleshoot problems, and perform repair validation. HP Insight Diagnostics Offline Edition performs various in-depth system and component - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 102
comprehensive remote monitoring and proactive service support for nearly all HP servers, storage, network, and SAN environments, plus selected non-HP servers that have a support obligation with HP. It is integrated with HP Systems Insight Manager. A dedicated server is recommended to host both - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 103
and software together • Supports offline and online HP iLO) For more information about HP SUM and to access the HP Smart Update Manager User Guide, see the HP website (http://www.hp.com/go/hpsum/documentation). HP ROM-Based Setup Utility RBSU is a configuration utility embedded in ProLiant servers - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 104
information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/rbsu). Using RBSU To array to a default setting based on the number of drives connected to the server. NOTE: If the boot drive is not empty or has been written to - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 105
ProLiant servers support all AMP modes. RBSU provides menu options only for the modes supported by the server error are removed from operation automatically, resulting in less system downtime. For DIMM population requirements, see the server-specific user guide. Re-entering the server service - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 106
HP ProLiant Gen8 servers. HP Smart Array Controllers for HP ProLiant Servers User Guide on the HP website (http://www.hp.com/support/SAC_UG_ProLiantServers_en). To configure arrays, see the Configuring Arrays on HP Smart Array Controllers Reference Guide on the HP website (http://www.hp.com/support - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 107
the Documentation CD or the HP website (http://www.hp.com/support/rbsu). For more information about the controller and its features, see the HP Smart Array Controllers for HP ProLiant Servers User Guide on the HP website (http://www.hp.com/support/SAC_UG_ProLiantServers_en). To configure arrays, see - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 108
SPP version that your server supports. To verify that your server is using the latest supported version and for more information about SPP, see the HP website (http://www.hp.com/go/spp/download). To locate the drivers for a particular server, go to the HP website (http://www.hp.com/go/hpsc) and - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 109
tools, see the HP Systems Insight Manager User Guide, the HP Version Control Agent User Guide, and the HP Version Control Repository User Guide on the HP website (http://www.hp.com/go/hpsim). HP Operating Systems and Virtualization Software Support for ProLiant Servers For information about specific - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 110
) • Simplified Chinese (http://www.hp.com/support/ProLiant_TSG_v1_sc) The HP ProLiant Gen8 Troubleshooting Guide, Volume II: Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades. To view the - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 111
Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Do one of the following: o Extend the server from the rack (on page 18). o Remove the server from the rack (on page 20). 4. Remove the access panel (on page 21). 5. Remove the PCI - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 112
RBSU. To replace the component, reverse the removal procedure. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider. System battery replacement 112 - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 113
computers). The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user. FCC rating label The FCC rating label on the device shows the classification (A or B) of the equipment. Class B devices - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 114
this product, contact us by mail or telephone: • Hewlett-Packard Company P. O. Box 692000, Mail Stop 530113 Houston, Texas 77269-2000 • 1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded or monitored.) For questions regarding this FCC declaration, contact us - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 115
2009/125/EC, where applicable CE compliance of this product is valid if powered with the correct CE-marked AC adapter provided by HP. Compliance with these directives implies conformity to applicable harmonized European standards (European Norms) that are listed in the EU Declaration of Conformity - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 116
environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Japanese notice BSMI notice Regulatory compliance notices 116 - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 117
other than those specified herein or in the laser product's installation guide may result in hazardous radiation exposure. To reduce the risk of exposure laser device other than those specified herein. • Allow only HP Authorized Service technicians to repair the unit. The Center for Devices and - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 118
authorized HP Partner, or their agents. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider. Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 119
workstations. Wear the straps on both feet when standing on conductive floors or dissipating floor mats. • Use conductive field service tools. • Use a portable field service kit with a folding static-dissipating work mat. If you do not have any of the suggested equipment for proper grounding - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 120
Depending on installed options, the server is configured with one of the following power supplies: • HP 460 W CS power supply (92% efficiency) • HP 460 W CS HE power supply (94% efficiency) • HP 750 W CS power supply (92% efficiency) • HP 750 W CS HE power supply (94% efficiency) • HP 750 W DC CS HE - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 121
and power supply input ratings before powering up the server. HP 460 W CS power supply (92% efficiency) 460 W at 100 V to 120 V AC input 460 W at 200 V to 240 V AC input HP 460 W CS HE power supply (94% efficiency) Specification Input requirements Rated input voltage Rated input frequency Rated - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 122
to 120 V AC input 750 W at 200 V to 240 V AC input HP 750 W CS HE power supply (94% efficiency) Specification Input requirements Rated input V to 120 V AC input 750 W at 200 V to 240 V AC input HP 750 W DC CS HE power supply (94% efficiency) Specification Input requirements Rated input voltage - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 123
shock or energy hazards: • This equipment must be installed by trained service personnel, as defined by the NEC and IEC 60950-1, Second Edition, DC). • The branch circuit overcurrent protection must be rated 24 A. HP 1200 W CS HE power supply (94% efficiency) Specification Input requirements - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 124
V to 240 V AC input Hot-plug power supply calculations For hot-plug power supply specifications and calculators to determine electrical and heat loading for the server, refer to the HP Enterprise Configurator website (http://h30099.www3 - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 125
HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP website (http://www.hp.com/go/ilo/docs). • Onboard Administrator SHOW ALL report (for HP Care Pack (service upgrade), see the Support & Drivers website (http://www8.hp.com/us/en/support-drivers.html). If the problem cannot be - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 126
required, you can call the HP Technical Support Center and a technician will help you over the telephone. HP specifies in the materials shipped est obligatoire. Si vous demandez à HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés. Facultatif - Piè - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 127
optional ist. Diese Teile sind auch für Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen. Support and other resources 127 - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 128
Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das HP technische Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien, die mit einem CSR-Ersatzteil geliefert werden, können Sie - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 129
propio cliente de HP, póngase en HP siguiente (http://www.hp.com/go/selfrepair). Customer Self Repair Veel onderdelen in HP HP (of een HP Service HP Service HP Service Partner om via de telefoon technische ondersteuning te ontvangen. HP stico, a HP (ou fornecedores/parceiros de serviço da HP) concluir - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 130
transportadora/serviço postal a ser utilizado. Para obter mais informações sobre o programa de reparo feito pelo cliente da HP, entre em contato com o fornecedor de serviços local. Para o programa norte-americano, visite o site da HP (http://www.hp.com/go/selfrepair). Support and other resources 130 - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 131
Support and other resources 131 - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 132
Support and other resources 132 - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 133
Host Controller Interface AMP Advanced Memory Protection ASR Automatic Server Recovery BMC baseboard management controller BSMI Bureau of Standards, and Inspection CE Conformité Européenne (European Conformity) CS HE HP Common Slot High-Efficiency (power supply) CSA Canadian Standards Association - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 134
write cache FCC Federal Communications Commission GPU graphics processing unit HP SIM HP Systems Insight Manager HP SUM HP Smart Update Manager IEC International Electrotechnical Commission iLO Integrated Lights-Out IML Integrated Management Log ISO International Organization for Standardization - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 135
LV low voltage (DIMM voltage) NMI nonmaskable interrupt NVRAM nonvolatile memory ORCA Option ROM Configuration for Arrays PCIe peripheral component interconnect express PDU power distribution unit POST Power-On Self Test PXE preboot execution environment RBSU ROM-Based Setup Utility RDIMM registered - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 136
serial ATA SD Secure Digital SDDC Single Device Data Correction SELV separated extra low voltage SFF small form factor SPP HP Service Pack for ProLiant STD standard (DIMM voltage) TMRA recommended ambient operating temperature TPM Trusted Platform Module UDIMM unregistered dual in-line memory module - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 137
is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (mailto:[email protected]). Include the document title and part number, version number, or the URL when submitting your feedback - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 138
configuring AMP modes 105 connectors 7 contacting HP 125 controller options 46 D Declaration of Conformity 114 diagnosing problems 110 diagnostic tools 98, 101, 107 120 Erase Utility 98, 101 error messages 110 European Union notice 115 expansion boards 70 extending server from rack 18 F fan module - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 139
HP Insight Remote Support software 102 HP Smart Update Manager overview 98, 103 HP website 125 I identification number 113 identifying components 7 iLO (Integrated Lights-Out) 98, 99, 100 IML (Integrated Management Log) 98, 100 Insight Diagnostics 101, 108 installation services 18 problem server 33 - HP ProLiant DL388e | HP ProLiant DL388e Gen8 Server User Guide - Page 140
27 software 109 space requirements 27 specifications, server 120, 124 static electricity 119 storage troubleshooting 110 troubleshooting, firmware upgrade utility 110 U updating the system ROM 108 USB support 107 utilities 98, 106 V ventilation 26 Version Control 109 W warnings 30 website, HP
HP ProLiant DL388e Gen8 Server
User Guide
Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the
servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
Part Number: 690514-001
July 2012
Edition: 1