HP Q6651C HP Designjet Z6100 Printer Series - User's Guide - Page 162

Lines are too thick, too thin, or missing, Lines appear stepped or jagged

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Troubleshoot images ● Poor line quality ● Inaccurate color To access the Embedded Web Server Print Quality Troubleshooting wizard, click the Print Quality Troubleshooting link on the Support tab. Select the print-quality issue that you are experiencing and click the Next button. A list of suggestions for corrective action appears along with help to guide you through the corrective action. Lines are too thick, too thin, or missing 1. Verify that the paper type that you have loaded corresponds to the paper type that you selected on the front panel and in your software. 2. Make sure that you are using the appropriate print-quality settings for your purposes. See Select print quality on page 80. 3. If you are using a HP-GL/2 driver and the resolution of your image is greater than the printing resolution, you might notice a loss of line quality. You can find the Max. Application Resolution option on the Windows driver Advanced tab, under Document Options > Printer Features. If you change this option, reprint your job if the problem has been solved. 4. If lines are too thin or missing, print the Printhead status plot. See Use the Printhead status plot on page 71. 5. Try aligning the printheads. See Align the printheads on page 71. After alignment, reprint your job if the problem has been solved. 6. Select the icon on the printer's front panel, and then View loaded paper to see the paper- advance calibration status. If the status is PENDING, perform a paper-advance calibration. See Perform paper advance calibration on page 46. If the problem persists after you complete these actions, contact your customer service representative for further support. Lines appear stepped or jagged Use the following procedure if lines in your image appear stepped or jagged when printed: 150 Chapter 11 Troubleshoot print-quality issues

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●
Poor line quality
●
Inaccurate color
To access the Embedded Web Server Print Quality Troubleshooting wizard, click the
Print Quality
Troubleshooting
link on the
Support
tab. Select the print-quality issue that you are experiencing and
click the
Next
button.
A list of suggestions for corrective action appears along with help to guide you through the corrective
action.
Lines are too thick, too thin, or missing
1
.
Verify that the paper type that you have loaded corresponds to the paper type that you selected on
the front panel and in your software.
2
.
Make sure that you are using the appropriate print-quality settings for your purposes. See
Select print
quality
on page
80
.
3
.
If you are using a HP-GL/2 driver and the resolution of your image is greater than the printing
resolution, you might notice a loss of line quality. You can find the
Max. Application
Resolution
option on the Windows driver
Advanced
tab, under
Document Options
>
Printer
Features
. If you change this option, reprint your job if the problem has been solved.
4
.
If lines are too thin or missing, print the Printhead status plot. See
Use the Printhead status plot
on page
71
.
5
.
Try aligning the printheads. See
Align the printheads
on page
71
. After alignment, reprint your job
if the problem has been solved.
6
.
Select the
icon on the printer's front panel, and then
View loaded paper
to see the paper-
advance calibration status. If the status is PENDING, perform a paper-advance calibration. See
Perform paper advance calibration
on page
46
.
If the problem persists after you complete these actions, contact your customer service representative for
further support.
Lines appear stepped or jagged
Use the following procedure if lines in your image appear stepped or jagged when printed:
150 Chapter
11
Troubleshoot print-quality issues
Troubleshoot images