HP Q6651C HP Designjet Z6100 Printer Series - User's Guide - Page 196

Telephone numbers

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Get help ● If the problem appears to be related to your software program, first contact your software vendor. ● If you call one of the Hewlett-Packard offices, have the following information available to help us answer your questions more quickly: ● The printer you are using (the product number and the serial number, found on the label at the back of the printer on the front panel: select the information. icon, and then View printer ● The printer's Service ID (also in the View printer information option.) ● If there is an error code on the front panel, make note of it. ● The brand name and model number of the computer you are using ● Any special equipment or software you are using (for example, spoolers, networks, switchboxes, modems, or special software drivers) ● The part number of the network cable you are using and the name of the store though which it was purchased ● The type of interface used on your printer (USB or network) ● The software name and version you are using ● Print out the service information prints. You may be asked to fax them to the support center helping you. On the front panel: select the icon, and then select Internal prints > Service information prints > Print all pages. Through the Embedded Web Server: go to the Service support page in the Support tab, and then select Printer information > Print all pages. Telephone numbers For an up-to-date list of HP Support telephone numbers, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html. If you do not have access to the Web, try one of the numbers below. ● Algeria: 213 17 63 80 ● Argentina: 0 800 777 HP INVENT, local 5411 4778 8380 ● Australia: 13 10 47 ● Austria: 0810 00 10 00 ● Bahrain: 800 171 ● Belgium: (0) 78 600 600 ● Bolivia: 0 800 1110, local 54 11 4708 1600 ● Brazil: 0800 157 751, local 55 11 3747 7799 ● Canada: 1 800 HP INVENT ● Caribbean: 1 800 711 2884 ● Central America: 1 800 711 2884 ● Chile: 800 HP INVENT, 123 800 360 999 184 Chapter 16 Get help

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●
If the problem appears to be related to your software program, first contact your software vendor.
●
If you call one of the Hewlett-Packard offices, have the following information available to help us
answer your questions more quickly:
●
The printer you are using (the product number and the serial number, found on the label at the
back of the printer on the front panel: select the
icon, and then
View printer
information
.
●
The printer's Service ID (also in the
View printer information
option.)
●
If there is an error code on the front panel, make note of it.
●
The brand name and model number of the computer you are using
●
Any special equipment or software you are using (for example, spoolers, networks, switch-
boxes, modems, or special software drivers)
●
The part number of the network cable you are using and the name of the store though which it
was purchased
●
The type of interface used on your printer (USB or network)
●
The software name and version you are using
●
Print out the service information prints. You may be asked to fax them to the support center
helping you.
On the front panel: select the
icon, and then select
Internal prints
>
Service
information prints
>
Print all pages
.
Through the Embedded Web Server: go to the
Service support
page in the
Support
tab,
and then select
Printer information
>
Print all pages
.
Telephone numbers
For an up-to-date list of HP Support telephone numbers, go to
country/us/en/
wwcontact_us.html
. If you do not have access to the Web, try one of the numbers below.
●
Algeria: 213 17 63 80
●
Argentina: 0 800 777 HP INVENT, local 5411 4778 8380
●
Australia: 13 10 47
●
Austria: 0810 00 10 00
●
Bahrain: 800 171
●
Belgium: (0) 78 600 600
●
Bolivia: 0 800 1110, local 54 11 4708 1600
●
Brazil: 0800 157 751, local 55 11 3747 7799
●
Canada: 1 800 HP INVENT
●
Caribbean: 1 800 711 2884
●
Central America: 1 800 711 2884
●
Chile: 800 HP INVENT, 123 800 360 999
184 Chapter
16
Get help
Get help