IBM QS21 Service Guide - Page 112

Problem, reporting, description

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Table 21. NMI messages (continued) Message DIAGS: SB1 NMI: DIMM 11 Severity Error Event Cell/B.E. companion chip 2 indicates an error on JDIMM 11 Lightpath LED NMI Error Action Problem reporting Firmware logs and Firmware settings are located in the system's Non-Volatile Random Access Memory (NVRAM). In the case of an error where IBM support is needed, complete the following steps to provide the firmware log information: 1. Boot Linux. 2. Log in as root. 3. Extract the log with this command: cat /dev/nvram > /tmp/QS21-fw-nvram.img 4. Create a problem description in the /tmp/PROBLEM.txt file. See "Problem description" for further information. 5. Go to the Advanced Management Module Web interface for the blade and save the event log as a text file with the name QS21-event-log.txt. 6. Create a .tgz file using the following commands: tar cvfz QS21-error-log--.tgz \ /tmp/PROBLEM.txt /tmp/QS21-fw-nvram.img where: Contains a short name of the customer. Contains the creation date. 7. Provide IBM support with the tgz file. Problem description The problem description must added to/tmp/PROBLEM.txt together with the following information: v Customer name and address. v Name of the person who created the log, including their contact information. v Date and time. v Blade server slot position in BladeCenter unit. You can obtain this from the Advanced Management Module. v Blade server serial number. You can obtain this from the Advanced Management Module. v BMC firmware version number. You can obtain this from the Advanced Management Module v Linux Kernel version number. You must indicate if this is a private build. 94 BladeCenter QS21 Type 0792: Problem Determination and Service Guide

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Table
21.
NMI
messages
(continued)
Message
Severity
Event
Lightpath
LED
Action
DIAGS:
SB1
NMI:
DIMM
11
Error
Cell/B.E.
companion
chip
2
indicates
an
error
on
JDIMM
11
NMI
Error
Problem
reporting
Firmware
logs
and
Firmware
settings
are
located
in
the
system’s
Non-Volatile
Random
Access
Memory
(NVRAM).
In
the
case
of
an
error
where
IBM
support
is
needed,
complete
the
following
steps
to
provide
the
firmware
log
information:
1.
Boot
Linux.
2.
Log
in
as
root.
3.
Extract
the
log
with
this
command:
cat
/dev/nvram
>
/tmp/QS21-fw-nvram.img
4.
Create
a
problem
description
in
the
/tmp/PROBLEM.txt
file.
See
“Problem
description”
for
further
information.
5.
Go
to
the
Advanced
Management
Module
Web
interface
for
the
blade
and
save
the
event
log
as
a
text
file
with
the
name
QS21-event-log.txt
.
6.
Create
a
.tgz
file
using
the
following
commands:
tar
cvfz
QS21-error-log-<customer>-<date>.tgz
\
/tmp/PROBLEM.txt
/tmp/QS21-fw-nvram.img
where:
<customer>
Contains
a
short
name
of
the
customer.
<date>
Contains
the
creation
date.
7.
Provide
IBM
support
with
the
tgz
file.
Problem
description
The
problem
description
must
added
to
/tmp/PROBLEM.txt
together
with
the
following
information:
v
Customer
name
and
address.
v
Name
of
the
person
who
created
the
log,
including
their
contact
information.
v
Date
and
time.
v
Blade
server
slot
position
in
BladeCenter
unit.
You
can
obtain
this
from
the
Advanced
Management
Module.
v
Blade
server
serial
number.
You
can
obtain
this
from
the
Advanced
Management
Module.
v
BMC
firmware
version
number.
You
can
obtain
this
from
the
Advanced
Management
Module
v
Linux
Kernel
version
number.
You
must
indicate
if
this
is
a
private
build.
94
BladeCenter
QS21
Type
0792:
Problem
Determination
and
Service
Guide